Web policy set up for a time quota is not working. Policy quota status never shows anything active. How is this set up to work properly?

I have the following system: Sophos XG Home SFVH (SFOS 19.5.2 MR-2-Build624) configured in MTA mode. One mail server Some E-mail Account hosted on Cloud Public Server The problem is that SMTP out mail doesn’t engage Nat rule. See imagebelow…