Hi all, sorry for my english, I’m french. When adding a separate Wireless Networks for Guests, I'm having a problem with the DHCP configuration on my Sophos XG125 Firewall and I'm hoping someone can help me. Background : I created a different SSID…

Hi, I've got a question about AD/LDAPS integration. Here's a quick rundown of the situation: -I have a client with an XGS116 (SFOS 19.5.2 MR-2-Build624). -Employees are currently using the Remote access SSL VPN to log into an RDS server with the Sophos…

Hi My kids have to use chromebooks as that is what school issue so I am stuck with Chrome browser. I setup new web category and added keywords for the channels that they can watch without time restriction and another one for domain. I think when…

I am having some issues getting on the IP or from Sophos Central on the Sophos XG106 - running 19.5.2 MR-2 - build624. Putty shows these: Awed service not running - Show failure-reason - Failed to start awed Service Service -S shows this: Service…

I've been facing an invalid traffic issue with an XGS5500 (SFOS 19.5.2 MR-2-Build624) for a few days. the connections of some PCs to a particular domain seem to work but then I start to log errors such as "Invalid traffic". The firewall rule is a simple…

Dear Experts, I am configuring SMS gateway for guest users to access the Internet, our firewall firmware is on SFOS 19.5.2 MR-2-Build624, i am getting error "Response string:ERR_MOBILE"while Testing the connection please find the screenshot. can any…

Hello guys, We've recently transitioned to XGS4300 after employing XG430 for some time. A few weeks back, I migrated to the new XGS4300 and uploaded the configuration exported from the XG430, making only minor changes, mostly related to port number…

Hello, Starting about a month ago (Nov 20), we have had some users report that their Sophos Connect profiles have disappeared and they are required to Import them again. Import usually comes up with an error that the profile already exists. Even though…

Hi, I got an "old" Sophos XG on version 19.5.2-MR2 that still has the Bug where the temp Storag is tiny (known Bug from Version 18.5). I got the backup to setup a new Firewall with it. Now that i set up that new Firewall i get this message in the…

Hello, I have this alert today: intrusion prevention alert, but i don't know how to check or to diagnose this

XGS Firewall, WAF rules has 10 listed domains. What is the sort order based on for these domains? Whenever we delete one from say position 5, add a few new ones, then add the number 5 one again (we have saved and reopened the rule multiple times)…

Hi, We have around 40 users from which some Intercept X users (Windows 10) which are unable to connect over VPN. All the components are installed and even updates from Sophos central are reflecting on the end point. Below is the error which is shown…

Hello. We have a client using Sophos Firewall installed in a VM. ( Firmware 17.5.12) They are have expired SSL CA Certificate and when they applied new SSL CA Certificate, it shows error and VPN users unable to connect. So, now they are using expired…

Greetings, Please bear with me: We are getting the above message in our FW logs. I have verified the following things thus far: Users can login to the VPN and validate w/o issue and w/o the captive portal. The FW logs show all user activity for login…

Hi, We are trying to establish HA between our Head office and DR Firewall appliances. We have layer 2 connectivity between these sites. Kindly confirm is this scenario achievable. Regards, MAS

I'm trying to lab out a Sophos XG HA under a three server VMware cluster. DRS and HA are disabled on the VMWare cluster. XG Firewall A is on VMware Server 1 XG Firewall B is on VMware Server 3 VMWare server 2 is not relevant to this issue. Both…

Hi I am trying to resize the data disk following this KB https://support.sophos.com/support/s/article/KB-000036775?language=en_US after restarting the VM and selecting from menu 5, 3 through putty, this is what I am seeing. it's not resizing it…

Dear Support We need your assistance on how to get a log from Sophos XGS Firewall 2100/3300. We need to know how or who reboot the firewall last time. Our XGS current firmware are : SFOS 19.5.0 and SFOS 19.5.2 MR-2-Build624 Regards Yousuf…

I have a Sophos model SFV1C4 with SFOS 19.5.2 MR-2-Build624 After the last firmware my site-to-site connections is timing out. It is Sonicwall that initiate the connections. I am using IKEv2 and after a while I get an error: ID 983 VPN IKEv2 Received…

I am running Sophos XGS 19.5.2 MR-2-Build624 in an active / passive cluster. I have configured IPSec VPN for 150+ remote users. I have enabled MFA for all Users. I have a small 3rd line support team, but want to provide access to my servicedesk to administer…

We have a firewall rule allowing access to an internal server. Source and Destination HB must be green, also the rule has "Block clients with no heartbeat" enabled. The rule exists unchanged for years but recently we noticed users complaining that they…

I am running Sophos XGS 19.5.2 MR-2-Build624 in an active / passive cluster. I have configured IPSec VPN for 150+ remote users. I have approximately 32 split tunnel networks (recently migrated from another vendors platform). I've noticed that once connected…

Windows clients work fine and can resolve domain.server.local names just fine over vpn. ios clients on local wifi resolve fine. ios clients on vpn (openvpn) cannot find domain.server.local domain is set in vpn settings, dns server ip is set in vpn…

SDWAN/IPSEC Tunnel Issue Setup Site A Sophos XGS 107 2 X WAN connections 2 X Route Based IPSEC Tunnels to Site B Site B Sophos XGS 87 1 X WAN connection 2 X Route based IPSEC Tunnels to Site A Issue Site B can ping and connect…

So i'm a bit confused and could use some help. After running NMAP on my public IP for a sanity check i was greeted with ports showing open that shouldn't be available to the WAN port. I don't have any services checked on my local service ACL for WAN Starting…