I am having some issues getting on the IP or from Sophos Central on the Sophos XG106 - running 19.5.2 MR-2 - build624. Putty shows these: Awed service not running - Show failure-reason - Failed to start awed Service Service -S shows this: Service…

Hi, I got an "old" Sophos XG on version 19.5.2-MR2 that still has the Bug where the temp Storag is tiny (known Bug from Version 18.5). I got the backup to setup a new Firewall with it. Now that i set up that new Firewall i get this message in the…

Hi, We are trying to establish HA between our Head office and DR Firewall appliances. We have layer 2 connectivity between these sites. Kindly confirm is this scenario achievable. Regards, MAS

I'm trying to lab out a Sophos XG HA under a three server VMware cluster. DRS and HA are disabled on the VMWare cluster. XG Firewall A is on VMware Server 1 XG Firewall B is on VMware Server 3 VMWare server 2 is not relevant to this issue. Both…

Dear Support We need your assistance on how to get a log from Sophos XGS Firewall 2100/3300. We need to know how or who reboot the firewall last time. Our XGS current firmware are : SFOS 19.5.0 and SFOS 19.5.2 MR-2-Build624 Regards Yousuf…

Hi everyone So the performance and interface symbols in my control center are red. The interface when i click on it shows the gateway ip as red. I have attached a photo. The performance was orange and now it is red. Can someone please help…

I am investigating importing our TLS certificates using the SFOS API but running into an error that I am struggling to understand. The request XML: <? xml version "1.0" encoding "UTF-8" ?> < Request APIVersion "1905.1" > <!-- API Authentication…

Hi there. I'm currently running 19.5.2- MR-2-Build624 on a server that is slowly dying. Sophos is installed on bare metal. The current server has 6 NICs but only the first four (Ports 1-4) are in use. The remaining 2 are disabled (i.e. set to Network…

XG 19.5.2 is starting to flood the /var/eventlogs folder with *.db files like 89340.db Any idea what is causing this? XG430_WP02_SFOS 19.5.2 MR-2-Build624 HA-Primary# df -h Filesystem Size Used Available Use% Mounted on none 1.5G 3.4M 1.4G 0% /…

Im trying to figure out why traffic is being dropped between Lan and VPN. I have the firewall rule made to allow traffic. Traffic is passing fine except for traffic on 1 port. It is not showing in the Log but it i did drop-packet-capture this pops up…

Hello. Please tell me where can I find the ip addresses or domain names of Sophos pattern update servers? Where does sophos update its databases from?

Hi, I just bought a new XGS87, and after the initial setup, I cannot set up a secure storage master key. Later, I also realized that I could not create any users with an error message, which doesn't tell much info. I found a few posts on the…

Hello, Shortly after we updated to XG 19.5.2 we noticed that DHCP renewals were no longer logging in the System logs of the live viewer. There are no "DHCP Server" events shown at all. There have been no config changes since the update and DHCP is still…

Hi all, I have a new XGS 107 (updated to 19.5.2) that is unable to activate subscription/sync license. Activate Subscription is greyed out. So i activated my subscription in mySophos. But syncing license from device gives timeout. licensing.log…

Hi, the primary node of our firewall last night decided to go out of service, the last thing we could see was a full /tmp partition: At 2023-07-05 08:55 when logged in SSH to C420xxx9CF, it showed /tmp full: GMTLOG: could not write temporary statistics…

Hello every one You are using xgs3100 firewall reboot itself. I want to know what is the reason XGS3100 (SFOS 19.5.2 MR-2-Build624)

Hello, Today I started the configuration of a brand new XGS126. After completing the initial setup I chlick on the final "continue", then for some seconds the "Finishing" screen was shown and then I got the login page again. But after logging in again…

I notice many firewall denied firewall logs created by a rule, that is an allow rule only. Even more strange is, that the port 1027 logged is not contained in the rule. Watching the traffic with drppkt shows no blocked packets. Tcpdump shows the…

Hi, I am setting up an XG 106 Firewall and it seems to be stuck in an initial setup wizard loop. I will go to login to the firewall again and it sends me through the wizard again. I am now looking to set up this firewall from a backup instead of…

Ola, CPU XG210 batendo 100% e parando a operação, na console comando "top" principais processos que estão consumindo são o "garner, snort" alguém poderia me auxiliar com essa situação?

Hi, is that high CPU load normal on XG430 SFOS 19.5.2? As it is multi cored, I expected only one core exhaused by a update, not the whole system. High CPU on the firewall causes issues with VoIP traffic at least and other applications that rely on…

Hi We have Sophos XGS126 with firmware SFOS 19.5.2 MR-2-Build62 and every day we have the HA-Interface Link is down. I have checked cable, port but it's correct. Any help or ideas?.