• How to turn off MFA for User Portal while Generate OTP token with next sign-in is still ON?

    Nur Sakibul Huda
    Nur Sakibul Huda
    Hi. We are interested in turning on Multi-factor authentication (MFA) settings for SSL VPN Remote Access. But whenever we turn it on, the OTP for User Portal is also turned on automatically and is greyed out. So we can't turn it off unless we turn off…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG: Using Azure MFA with an OATH Token Code for SSL VPN and User portal

    TonyMongiello
    TonyMongiello
    Good afternoon. I was able to set up my XG to accept Azure MFA for Portal and SSL VPN access using a Radius server. This seems to work brilliantly for users who use the Microsoft Authenticator app and push (Appreove/Deny) notifications. We have a handful…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • How to disable the Capture Code in the USER Portal?

    JanKellermann
    JanKellermann
    Hello, how can i disable the Capture Code in the USER Portal on XG330 (SFOS 18.5.2 MR-2-Build380) when opening it from the WAN side? Regards, Jan
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • React JS Version 0.12.2 on Portals

    djdrastic
    djdrastic
    Hi I had a customer that got pentested recenty There were a ton of false positives that were addressed by Sophos KB's. One finding was the version of React being used on the portals which seems really out of date React v0.12.2 They were audited…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Cannot Log in to User Portal After 2FA is Set Up

    JeffCooper
    JeffCooper
    Hi, I'm running some tests with 2FA. I got the app, QR code, and passcodes are being generated. They work when logging in to the VPN/ But when I try to go to the user portal, I get a username/pw/captcha prompt, but no 2FA passcode prompt. And when I…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG and AZURE - no access to the User Portal website

    har gro
    har gro
    Hi Folks, i am testing the XG Template in Azure at the moment with a 30 days registered Trial ... and i can`t reach the User Portal:4443 - only the Admin Portal:4444. I tried it with the External IP and the FQDN - both the same. In the network security…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • WAF & Portal via 443

    Henri04
    Henri04
    Hi, how to define a WAF rule to reach the portal via port 443? Portal is reachable via port 4443, but the WAF rule seams not to work. We use SNI to direct the WAF rules to the right server. Works that way on UTM, what did I wrong? Thanks Henri…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Why is there a user portal at port 443 ?

    J Thai
    J Thai
    Hi everyone, I know this is a pretty basic question but I am an IT amateur. Per Sophos XG v18 User Guide, page 137 : 'The web admin console of XG Firewall and the user portal are accessible over HTTPS through the ports 4444 and 443 respectively.'…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • User Portal SSL certificate problem

    Stefano Sorrentino
    Stefano Sorrentino
    Hi Guys, i have renewed my certificate on my XG135, i changed the certificate under Administration -> Admin & User Settings, but : This site can’t provide a secure connection vpn.athenion.com sent an invalid response. Try…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG User Portal One time password

    Kellen Salzman
    Kellen Salzman
    Hello I have been tasked with rolling out MFA and thus OTPs for all of my users when connecting to Sophos Connect/User Portal. I've sorted out how to have the one time password field show up for the Connect aspect, however I am curious if there is…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Disable User Portal Captcha - Different behavior from Branch Office

    JuergenB
    JuergenB
    Hi, we use SFOS 18.5.2 MR-2-Build380 at Head Office and user can login to the internal first IP (192.168.0.254) of the LAN Interface and access the user portal. All users in HO don´t get the captach login. We have a Branch Office with a SFOS 18…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • I cant login to network portal with Apple device

    Alhassan Abubakar
    Alhassan Abubakar
    Please I need your help, I cant connect to network portal with my Sophos XG650 Firewall with Apples devices.
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Userportal loading wheel problem.

    Radosław Kiłyk
    Radosław Kiłyk
    Hi, I have problem with userportal.When I log in to any user, all I see is a loading wheel. I can not press any option from menu. I'm getting this message from console in Chrome Inspect Elemnet. "Failed to load resource: the server responded…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • OTP enabled - user can no longer login to userportal

    LHerzog
    LHerzog
    at a remote location I tested with OTP today on a XG106 SFOS 18.0.6 MR-6-Build655 first tested with domain user which was not working as described below. then tested with local user on XG which did not work either. 1. confirmed, I can login to userportal…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • remove "email" menu item from end user portal

    mouk
    mouk
    Hi, We are looking for a way to remove the 'email' menu item from our XG sophos firewall. We we need other items, so we cannot disable the enduser portal entirely. Anyone?
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sharing port 443 between WAF and User Portal not working

    Dreamcatcher
    Dreamcatcher
    Hello, since version 18.0 MR5 it should be possible to share port 443 between User Portal, SSL VPN and WAF. I have configured WAF rules for Exchange Server (TCP 443), which is working fine. SSL VPN is configured to use UDP 443, which is working as well…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • UserPortal Accessible from WAN even though deactivated

    c7lma
    c7lma
    Hey, I don't understand why the UserPortal of my Sophos XG is still accessible from WAN. I had it activated for testing purposes weeks ago, but deactivated once we started to use the Firewall. I can still sign in when just connecting to…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Problems downloading ssl vpn configuration from user portal

    Davide Pieroni1
    Davide Pieroni1
    Hi, I have an xg SFOS 18.5.1 MR-1-Build326 in my lab, vpn configuration is done correctly but from user portal I can't download the configuration. the certificate has been renewed. ideas??? thanks
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • User Portal Funktion Limitation

    MubinRe
    MubinRe
    Hi, Is it possible to limit the functions offered by user portal. I want the users not able to change their names, because we've some creative funny guys and they'll change their names Thanks.
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos User portal change???

    NA NA3
    NA NA3
    Did Sophos change the user portal or am i missing something. On my machine when i go to user portal i see a black background, while on my friends sophos XG, I see a blue background on login screen. Black login has Authenticated clients, and SFX…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Customize Sophos User Portal SFOS v18

    djb-sophos
    djb-sophos
    I've search about this for a bit and everything I find is years old. Does anyone know if the Sophos User Portal can be customized in any way? It would be neat to change colors, and perhaps use a favicon at a minimum. The idea didn't come to me until I…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Hide MFA QR Code

    J.Janssens
    J.Janssens
    I make an attempt at posting the most trivial question on these forums ever: where is the option hidden to hide the 2FA QR code after a successful logon? On SGs this is under Management/User Portal/Disable Portal Items, but I really can't find it on XGs…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Captive Portal not showing

    kid_in_africa
    kid_in_africa
    Hi all, I have an XG210 which i migrated from Cyberoam appliance. However on the cyberoam, the portal was showing up . But since the migration to the XG210, I have to type in the portal ipadress for it to show. My users are not clientless nor MAC based…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • SSL VPN Access - Download not working in User Portal

    Matthias Gerhardt
    Matthias Gerhardt
    Hello community, I am facing a problem setting up the SSL VPN access for clients: Here are the basic parameter: Local Network Sophos XG 17 on VPS ( SFOS 17.5.9) Network with Internet-Access 192.168.200.0/24 -- WAN-IP…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Cannot download configuration file for SSLVPN, from User Portal . Sophos XG v18.0.5 MR5

    Cesar Charcape
    Cesar Charcape
    I have updated an XG Firewall with the last Firmwarr, v18.0 5 MR5, but at the time only can download the cliente, but not the configuration Tried setting the provisioning file but only gets errors. Is there any aditional option ? The equipment…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
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