I have XG 115 which only has an active basic protection license. Now I need to add new sd-red 20 devices. Can I purchse the Network Protection license and proceed? Will it work? Cuz one of Network specialists told me it won't work, no more licenses for…

Hello, I have a previous Sophos device that was copyrighted, but now when I reinstall it, I get an error that I cannot access the web because the device serial is not recognized, and the old id.sophos management website cannot be accessed because I switched…

Dead Community, Dead Sophos Team, now with the 2. gen XGS devices, i would like to upgrade my current XGS 107 FW, where i already have a 3 year subscription for Xstream. Is it possible to migrate the current license(s) to the new device without…

Hi, I had install SFOS on my own old PC for some time, but did not connect /join Sophos Central after more then 30 days. I was trying out DNS protection after watching this video from Sophos Techvids: https://techvids.sophos.com/watch/YKKJiTqRndLS1eKRKsdJqe…

Hi, How can I change the Device Registration Details ? Is possible to change the details, after I have done registration? Thank you.

Hi, we are using xgs-3300 due to user and throughput increase in firewall utilization also increase we are planning for upgradation If we purchase a higher model xgs series can we use the existing license or do we need to purchase separately. …

I spent the last 45 minutes trying to get through to the support portal and actually submit a support question to the official support, but obviously failed due to not being able to register on the support portal since I have no current relationship to…

Hi , I just want to find out if I registered my Serial Number for PC no.1, later the PC died ( not working order), can the Serial Number be transferred to a replacement PC no.2? Or the serial number is not transferrable, I need to apply a new one…

Bonjour à tous, j'aimerais savoir si la réception d'email est perturbée par l'expiration de la licence Email Protection. car je ne reçois plus tous les mails. Merci pour votre aide Firmware SFOS 20.0.1 MR-1 XG310

I am writing to seek assistance regarding an issue I am facing with my Sophos Firewall. I am currently using the free version of the Sophos Firewall. Recently, after changing my IP address, I noticed that the system stopped downloading updates and all…

Hello all, I've had my XG Home appliance setup and registered since Sept 1, 2023 without issue, everything was green on the dashboard\home page. Today, these two services are stopped and refuse to start stating that I need an Intercept X license…

Can we renewal Sophos XGS subscription after 2 years if it is not renewed in between.

I previously was running on an evaluation license on my sophos xgs and when i got the subscribed license, i aplied the license key and the expiration date changed to a year later which is correct but then the status is still showing EVALUATING, what could…

I encountered this error while doing POC for the user. The network connection and service are functioning normally. After clicking to continue, this error is also present。

Community, hi guys, im new to sophos and im just starting my journey using it and encountered this error when im trying to register the sophos xg home edition. Im not sure what could be causing this issue. Im pretty sure its not internet connection…

Hello, I have purchased the license for an XGS firewall Virtual Appliance to be installed on VMWare. I have received the License key for Xstream Protection for SF SW/Virtual - UP TO 4 CORES & 6GB RAM - 39 MOS as well as the License number. I have…

I was wondering if there is a way to receive email alerts when my firewall licenses are going to expire. I couldn't seem to find it anywhere in the alerts section. Thanks, Yasha

Hi, I got two XGS 2100's where the base license is not subscribed, All other license are activated, not the Base. This gives me all kinds of routing and nat issues. Need help soon.

If license purchase 10 in portal but if 10 license full then we allowed to license for free once install the Sophos app.

Hi All, I'm stuck trying to re-register my firewall. I rebuilt it onto new hardware and gave it the original serial number (Home edition). I had removed it from my SC account, which was perhaps a mistake, assuming that I'd need to do a fresh registration…

Hello, I can get a Sophos SG refurbished for a good price. Is it possible to use a Sophos SG/XG with a Home License or only the new XGS, which is overpowered for my home lab. Is ist also possible to use the Sophos SG / XG in a fiber uplink, carrier…

Hello, this is not question. Just one experience which surprised me. I got new firewall for customer which used XG platform. Made migration of configuration and due to terms of old licence I was in hurry with implementation. I noticed that new firewall…

A XG license expires today. I have received the Renewal Certificate. Central Licensing and XG licensing show the subscription will expire today. Expiration date of current subscription is Feb 22. Renewal Start date is Feb 23. Looks like a…

Hello. We appreciate your help with the following resolution, A n issue encountering while attempting to activate the license key: If there are any logs or diagnostic information you require to assist with troubleshooting, please let me know,…

I've used Sophos Home Firewall edition for years and never had a licensing issue, now after the newly upgraded Sophos Central last year i have not been able to get a working Sophos Home Firewall license. The site still says it's free for full protection…