I have a problem with an activation of a new XGS3300 with Standard Protection. I installed the appliance today at morning and entered my serial number. Since then, the licence has been set to Pending in the MySophos portal and the subscritions in Sophos…

Dear Sophos Team, I would like to change the email address associated with my Sophos firewall registration. Here is our firewall ID : Could you PM me a link to re-register with another email account ? Thanks

Hi, i installed SFOS 18.5 on SG125 Rev. 3 Hardware in December 2021 and updated it to 19.0 some weeks ago. Now i experienced strange NAT behavior and figured out that the all licenses, including base license expired 30 days after install. (Device is…

I have a scenario where the customer has a Sophos Firewall at headquarters and several pfSense at branch offices. We're trying to configure high availability connectivity using a point-to-point link and an IPSEC tunnel, using OSPF, it's basically allowing…

Can I buy Sophos XG86 network license from internet site? Or only from resellers?

Hi all! I've purchased an XG 125 used to have it as backup should the main 125 fail. I'm renewing the licenses of the main XG 125 in these days; is there a way to move these licenses when (I hope IF) the main firewall fails? Thanks!

Hello, Does License renewal affect site to site VPN connections and any other VPN connections that might exist? I ask this because I recently renewed my Licenses for an XG310 but after that all the VPNs stopped functioning and I don't seem to be able…

Hi everyone, I have a XGS3300 firewall which i licensed through the sophos portal, Xstream bundle and email protection license key were applied but the Webserver license does not show on the device. The firewall appliance is registered. Is this a…

I recently joined this company and Sophos firewall. our Sophos license is expired and i dont know how to get the license before me another IT guy was using the

Hello, we want to synchronize the license of our XG Firewall. When we want to execute this synchronization the message "Synchronized with server failed" appears. Which setting or logs do we need to check here. The firewall has a working connection…

License with expiry date of oct.01.2022. Why does it appear deactivated? Could you help

Hi, after a little research about Sophos XG licensing, i did find that Sophos has decide to update their policy in that area, so i wanna know if the web protection is included in all of the Licensing package or not if so can anyone send me their new…

Hello everyone, I have a problem with a new XGS 87. I have activated the license in MySophos and registered the firewall there. I see the license for the correct firewall, but in mySophos it said Status - Pending and on the firewall itself it says Not…

How much does Sophos XG OS Firwall with FullGuard Plus costs for 1 Year Subscription ? Where can I purchase this Subscription ? I have looking all over the place but no one wants to reply my email regarding Subscriptions ? Thank you and kind re…

hello, today we migrate from an old XG135 to a new XGS136. actually we wait for our license from sophos that we ordered. So we activate the 30-day evaluation on Sophos.com: Before the migration we have 3 web server with waf online and that works…

I have XG106 that has wrong contact information and I wanted to change the information. I have a Sophos ID that has all the proper information but cannot be connected to the firewall. How can i change the registration information in the Firewall to…

Trying to install a XGS126 , been able to do the basic setup. Now when logging onto the web frontend, I am getting a request to register the box. When clicking on continue, error is that the XGS is unable to reach the license server. Have connected…

Hi, i have a SG210 (SFOS 18.5) in production with a license valid until 13 Dezemer 2021. The new hardware XGS2100 is here and i have a license renewal startinng at 14 Dezember 2021. I would like to swicht Hardware next Week and i am not sure, how…

FYI, last night (gmt+2) the registration server was not working and I kept getting a response that I have a problem, contact support. I even tried installing a "home edition" to see if the issue is in my license, and the same issue was here. I think that…

HI guys. Quick question: If my Sophos XG license expire the IPSec site to site tunnels will go down? Or the base license includes this feature? Thanks.

Hello is the performance of SFOS SW is the same with trial license or licensed one, or there are differences. thanks