I have XG 115 which only has an active basic protection license. Now I need to add new sd-red 20 devices. Can I purchse the Network Protection license and proceed? Will it work? Cuz one of Network specialists told me it won't work, no more licenses for…

Hello, I have a previous Sophos device that was copyrighted, but now when I reinstall it, I get an error that I cannot access the web because the device serial is not recognized, and the old id.sophos management website cannot be accessed because I switched…

Dead Community, Dead Sophos Team, now with the 2. gen XGS devices, i would like to upgrade my current XGS 107 FW, where i already have a 3 year subscription for Xstream. Is it possible to migrate the current license(s) to the new device without…

Hi, I had install SFOS on my own old PC for some time, but did not connect /join Sophos Central after more then 30 days. I was trying out DNS protection after watching this video from Sophos Techvids: https://techvids.sophos.com/watch/YKKJiTqRndLS1eKRKsdJqe…

Hi, we are using xgs-3300 due to user and throughput increase in firewall utilization also increase we are planning for upgradation If we purchase a higher model xgs series can we use the existing license or do we need to purchase separately. …

Bonjour à tous, j'aimerais savoir si la réception d'email est perturbée par l'expiration de la licence Email Protection. car je ne reçois plus tous les mails. Merci pour votre aide Firmware SFOS 20.0.1 MR-1 XG310

Can we renewal Sophos XGS subscription after 2 years if it is not renewed in between.

I previously was running on an evaluation license on my sophos xgs and when i got the subscribed license, i aplied the license key and the expiration date changed to a year later which is correct but then the status is still showing EVALUATING, what could…

I encountered this error while doing POC for the user. The network connection and service are functioning normally. After clicking to continue, this error is also present。

Hello, I have purchased the license for an XGS firewall Virtual Appliance to be installed on VMWare. I have received the License key for Xstream Protection for SF SW/Virtual - UP TO 4 CORES & 6GB RAM - 39 MOS as well as the License number. I have…

I was wondering if there is a way to receive email alerts when my firewall licenses are going to expire. I couldn't seem to find it anywhere in the alerts section. Thanks, Yasha

Hi, I got two XGS 2100's where the base license is not subscribed, All other license are activated, not the Base. This gives me all kinds of routing and nat issues. Need help soon.

If license purchase 10 in portal but if 10 license full then we allowed to license for free once install the Sophos app.

Hello, this is not question. Just one experience which surprised me. I got new firewall for customer which used XG platform. Made migration of configuration and due to terms of old licence I was in hurry with implementation. I noticed that new firewall…

A XG license expires today. I have received the Renewal Certificate. Central Licensing and XG licensing show the subscription will expire today. Expiration date of current subscription is Feb 22. Renewal Start date is Feb 23. Looks like a…

Hello. We appreciate your help with the following resolution, A n issue encountering while attempting to activate the license key: If there are any logs or diagnostic information you require to assist with troubleshooting, please let me know,…

when i applying a new subscription, and I'm receiving a "Failed to Apply Subscription" message.

buongiorno, con la presente segnaliamo che la licenza di rinnovo del nostro cliente Pieffe Srl non è stata rinnovata automaticamente. Potete provvedere alla risoluzione del problema?

Hey guys! Just installed the last version of Firwall XG and the registration field is grayed! Feels like its blocked. Has anything changed in the registration/activation process? I didn't find anything new in the documentation.

Bonjour, on a acheté et configuré un Sophos XGS 116w et activé la licence Pack standard Protection. Dans le firewall l'état des licences est marqué : Pas d'abonnement. Comment faire pour que les licences deviennent actives ?

Hello Sophos, Since the changeover of licensing via Sophos Central, we have had a problem with the license of a firewall. The firewall itself shows a license until 27 December. When I click on Synchronize on the firewall, I get this error message…

Hello i entered my sophos subscription key and i get the message "the subscription could not be verified" My Sophos model is 125w XG with serial number CxxxxxxxWXW324

INFO Nov 16 22:24:13Z [4147951360]: --requestType = 8 INFO Nov 16 22:24:13Z [4147951360]: --serial = xxxxxxxxINFO Nov 16 22:24:13Z [4147951360]: --fwversion = 19.5.3.652 INFO Nov 16 22:24:13Z [4147951360]: --cert = /content/licensing/lic_csr.pem INFO…

Hello, this information Sophos License Activation Policy has been communicated to partners but is it communicated to customers? Is this legal to actually change terms and conditions for licenses purchased before this change ? By this, looks like…

Hi guys, we have a question are our sophos firewall still active when our license Sophos UTM 9 already no longer maintain or expired, now we use Sophos UTM 9 and next year this will no longer support by sophos when this grace periode are our sophos…