Hi, How can I change the Device Registration Details ? Is possible to change the details, after I have done registration? Thank you.

I spent the last 45 minutes trying to get through to the support portal and actually submit a support question to the official support, but obviously failed due to not being able to register on the support portal since I have no current relationship to…

Hi , I just want to find out if I registered my Serial Number for PC no.1, later the PC died ( not working order), can the Serial Number be transferred to a replacement PC no.2? Or the serial number is not transferrable, I need to apply a new one…

I am writing to seek assistance regarding an issue I am facing with my Sophos Firewall. I am currently using the free version of the Sophos Firewall. Recently, after changing my IP address, I noticed that the system stopped downloading updates and all…

Hello all, I've had my XG Home appliance setup and registered since Sept 1, 2023 without issue, everything was green on the dashboard\home page. Today, these two services are stopped and refuse to start stating that I need an Intercept X license…

Community, hi guys, im new to sophos and im just starting my journey using it and encountered this error when im trying to register the sophos xg home edition. Im not sure what could be causing this issue. Im pretty sure its not internet connection…

Hi all, one question regarding hardware-limitations of sophos firewall home. When you use old XGS-hardware - will home-license take advantage of xstream co-processor or will home-license be limited to 4 cores of x86 main-processor only? Thanks in…

Hi All, I'm stuck trying to re-register my firewall. I rebuilt it onto new hardware and gave it the original serial number (Home edition). I had removed it from my SC account, which was perhaps a mistake, assuming that I'd need to do a fresh registration…

Hello, I can get a Sophos SG refurbished for a good price. Is it possible to use a Sophos SG/XG with a Home License or only the new XGS, which is overpowered for my home lab. Is ist also possible to use the Sophos SG / XG in a fiber uplink, carrier…

I've used Sophos Home Firewall edition for years and never had a licensing issue, now after the newly upgraded Sophos Central last year i have not been able to get a working Sophos Home Firewall license. The site still says it's free for full protection…

Long-time Sophos Firewall Home Edition user, running v20 without issue. PROBLEM arises while replacing my aging SATA SSD with an M.2 nVME drive ... Downloaded v20 .ISO, burned to disc Disconnect old SATA SSD, install new M.2 nVME Boot from…

I installed the Home version on a virtual machine to see if it worked. Now I want to delete that VM and install the firewall on a physical PC. How do I free up the license from the VM so I can use it on the other PC?

Hey everybody, I have made a little dump error ... I was setting up mein new Firewall @ Home and wanted to activate the License, whilte I was questioned if I want to apply to the 30 days Xstream Protection bundle or want to activate the Home License…

Hello everyone in the Sophos community. I have a problem with Sophos Firewall Home. License features such as Network protection, Web protection, Email protection, Web server protection are deactivated. Even though the expiration date is Tue 31 Dec 2999…

Hello everyone, Where can I download the XG Firewall Home Edition with the serial number, please? I have installed the Sophos FW with home Edition, but the problem is the 50 IPs (only), because the IPV6 counts has one, right? Meaning that a device…

Hi folks, I am in the process of building a new XG on a VM, but unable to register it. The licensing server responds but the advises function is off line? The question is, is this a function of the Sophos business changes or is the server I am trying…

Have seen the banner that there was some work going on with Sophos licensing in the first two weeks of October, so have waited until now. Am wanting to try out Sophos XG Home for approximately six months to ensure it is the right product for my homelab…

Hello, I am used to generating free licenses for virtual sophos XG with this link: www.sophos.com/.../sophos-xg-firewall-home-edition.aspx But now it redirects to this link: www.sophos.com/.../demo And I can no longer get a free license for my Sophos…

Hello, I want to do a test drive of the Sophos XG firewall in my home lab, but I have a problem obtaining a home license. This URL no longer works: https://www.sophos.com/en-us/products/free-tools/sophos-xg-firewall-home-edition.aspx Also, I can…

Is there a problem if we use Sophos XG Home for a lab in Azure on a tenant that belongs to a company? The subscription is just for lab purposes and personal use related with our professional activities, I mean we can't access using our corporate assets…

New Sophos Home License includes support for ( Zero-Day Protection) Sandboxing, Threat Intelligence. Cannot avail for older serial key.

Hello, I'm pretty new to networking and tried Sophos Firewall for the first time. I have only one install of Sophos on a VM. I believe I got a trial license which is now expired. On "My Sophos" account I have an additional license which is set to…

Hi How to get the subscription activated on a XG Firewall based on intel hardware. I was in mySophos - Network Protection - Register Device trying to active following serial C01001x xxxxxx And get this error: ---------------------------------…

Hello Sophos User, I downloaded the SFOS Home user version SW-19.5.1_MR-1-278.iso and got a license (per email). Installation on a Sophos XG106w successful done. Loged in the Web interface and configured the LAN and WAN Port successful. I have access…

After more than a decade of faithful service, the generic intel box I was using with the software version of Sophos XG has started failing. I was going to get another similar box, but in reading the various discussions on repurposing old XG/SG appliances…