when restoring a config from a 10 ethernet port machine with port 10 configured, on a 8 ethernet port machine, I noticed the config from port 10 was simply moved to the second next port, which is port F2 here. 10 was the HA link and at first I did not…

While setting up new machines I noticed, when you select Berlin from the drop down, the marker on the map moves to Reykjavík. But if you click on the correct country in the map, it shows the correct spot. Other cities I checked were correctly placed…

Hi all, I upgrade new Sophos FW XG320 from UTM model and I imported all policy setting to new FW and it's look like to use slow everything. What shoud I need to check ? And Sophos FW can scan with some 3rd party security tools to know weak point …

Hello community I am writing to you today because I am unable to get the reports on my Sophos XG87 purchased in December 2023. I would like to point out that I am the holder of an “Xstream Protection” license. How can I activate the report tab on the…

Hello, I need help with configure StandBy site. Site A XGS2100 with HA Aruba 6200F Stack SW Servers Site B (SdantBy) XGS2100 Aruba 6200F Standalone Servers The FW configuration of FW01 and FW02 is identical. My ISP transfers…

My sophos Stopped Access to GUI & SSH after creating a NAT rule how can i delete this NAT rule ?

Hey everybody, i have a strange Problem. I have Firewall on Main Office and a Firewall in Azure (Both with Firmware SFOS 19.5.3) I have a working VPN and everything seems to be fine. But i cant access the Main Offices Web GUI or SSH CLI from…

Hi all. I have been trying to install sophos xg home on my router and I cannot get past the firmware install. The install fails on "installing firmware64298 blocks cat: can't open /etc/versions: no such file or directoy this appliance does not satisfy…

There is a (probably more) cosmetical thing in the device mail notifications when de-registering it from central. It's using the term XG firewall heavily while it is an XGS. Nothing to worry about but it jumped into my eye in my inbox. maybe that…

Is it still true that we cannot remove unwanted items from the user portal like email in v20? remove "email" menu item from end user portal I wonder how many users create allow and block lists while we do not use that feature and when they only need…

Hello, I'm trying to add a user trough GUI but it fails with the message "User could not be registered". It is the same situation as the one in : User could not be registered in Authentication But that thread is locked and the link is not working…

I previously was running on an evaluation license on my sophos xgs and when i got the subscribed license, i aplied the license key and the expiration date changed to a year later which is correct but then the status is still showing EVALUATING, what could…

I encountered this error while doing POC for the user. The network connection and service are functioning normally. After clicking to continue, this error is also present。

I have an XGS 3300, SW 19.5.3 with a problem, so I backed up the settings and am trying to restore it on another XGS 3300, SW 19.5.4. Apparently the restoration happens without problems, it goes from 1 to 100% without errors, then the equipment restarts…

Hi all, i have 2 xgs2300 (SFOS 20.0.0.0 GA-Build222) configured in active-passive high availability When i restart primary device and the auxiliary device became standalone it block outgoing traffic for hearthbeat (seen in the log) If i disable…

Community, hi guys, im new to sophos and im just starting my journey using it and encountered this error when im trying to register the sophos xg home edition. Im not sure what could be causing this issue. Im pretty sure its not internet connection…

I have a disaster recover location/co-location through 2 our ISP and would like to be able to continue operating mail and remote access servers if there were a disastrous event. we have a gigabit link between the buildings, I was thinking we could actually…

In XG SFOS 19.5+ is there a way to revert to the previous version of RED or AP firmware after applying updates manually from the Pattern updates page? Does each SFOS version have minimum RED & AP firmware version requirements?

Are there any news on V 20.0.1.342 release? A few weeks ago it was told to be released around end of april / early may. Now further delayed to "Q2/24". We're urgently awaiting fixes, especially for OpenVPN Android/iOS handling. Is there a date / timerange…

Hi Folks, I notice under source and destination countries most of the pie chart would be 'reserved' and 'United States' but recently is unknown in both cases. If I drill down in unknown, the IP's are US location if I look them up. traditionally…

Hello Everyone, I am trying since yesterday to configure my backup to be scheduled using FTP on our storage. 1) I created a file path for sophos to throw its backup there on the storage 2) I enabled ftp connection on our storage and gave user…

Hello, I have purchased the license for an XGS firewall Virtual Appliance to be installed on VMWare. I have received the License key for Xstream Protection for SF SW/Virtual - UP TO 4 CORES & 6GB RAM - 39 MOS as well as the License number. I have…

I was wondering if there is a way to receive email alerts when my firewall licenses are going to expire. I couldn't seem to find it anywhere in the alerts section. Thanks, Yasha

I am in a plan of performing a firmware upgrade to SFOS 19.5.4 MR4-Build718. I was wondering if I do the upgrade to the primary firewall will it be reflected to the secondary (HA, passive active)? or should I log in locally and perform the upgrade. …

Hi I`d like to monitor SD-WAN in other tools. I assume it is possible through the Syslog only which sends it every 5 minutes which is too much aggregated. Would it be possible to syslog more often, please?