• Sophos XG310 Serial Number Default String

    Pham Thinh
    Pham Thinh
    Hello, I have a previous Sophos device that was copyrighted, but now when I reinstall it, I get an error that I cannot access the web because the device serial is not recognized, and the old id.sophos management website cannot be accessed because I switched…
    • 29 days ago
    • Sophos Firewall
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  • Services SERVICE NAME Logging Daemon fwom-updaterd fwem-heartbeatd STATUS DEAD STOPPED STOPPED

    Jasin N
    Jasin N
    • Answered
    • 1 month ago
    • Sophos Firewall
    • Discussions
  • Sophos FW has stopped opening on Chrome Web Browser

    eFrancis
    eFrancis
    Sophos FW for Production has failed to open on Google Web Browser however the IP is reachable. Version: XGS4500 (SFOS 20.0.0 GA-Build222) Mode: HA Any solution towards that. Thank you
    • Answered
    • 1 month ago
    • Sophos Firewall
    • Discussions
  • Strange behavior after update

    Foraco Brasil
    Foraco Brasil
    We have an XGS116 firewall and after updating to the SFOS 20.0.2 MR2-Build 378 I can no longer log in to the admin web portal, only login failure. Even trying to access via SSH when you can log in, navigation between the options is extremely slow and…
    • 1 month ago
    • Sophos Firewall
    • Discussions
  • Ha || sophos with dell switch connectivity

    SatyabrataB
    SatyabrataB
    Hi, below diagram right now we have one firewall and one core connectivity we need to change to active passive mode i have some query regarding configuration. switch to firewall A1,A2 port will connect what i need to configure in firewall ports…
    • 1 month ago
    • Sophos Firewall
    • Discussions
  • XGS 2300 Lockup

    Kent_166
    Kent_166
    Hi all, I had our XGS 2300 hard lock today, display buttons didnt work on the unit and no lan/wan connection on the interface, i've lodged a case and waiting a response. I've been running 21.0 GA build 169 and it's been running fine, also have been…
    • 1 month ago
    • Sophos Firewall
    • Discussions
  • Upload of firmware SW-21.0.0_GA.SFW-169.sig to Sophos XG SFVH fails

    Posbis
    Posbis
    Hi I tried do upgrade my "SFVH_VM01_SFOS 20.0.2 MR-2-Build378" Sophos XG SFVH VM to XG 21 using the SIG-File SW-21.0.0_GA.SFW-169.sig from Sophos downloads. The Upload starts and then I see a red message banner saying: New firmware could not be…
    • Answered
    • 1 month ago
    • Sophos Firewall
    • Discussions
  • V21 DHCP Relay

    Administrator User327
    Administrator User327
    Hello everyone, since the update to V21 the DHCP relay no longer works. Can anyone help here?
    • 1 month ago
    • Sophos Firewall
    • Discussions
  • Xstream License - License Migration from XGS 107 to XGS 108?

    Matjaz Lorber
    Matjaz Lorber
    Dead Community, Dead Sophos Team, now with the 2. gen XGS devices, i would like to upgrade my current XGS 107 FW, where i already have a 3 year subscription for Xstream. Is it possible to migrate the current license(s) to the new device without…
    • 1 month ago
    • Sophos Firewall
    • Discussions
  • uploading firmware - banner shows confusing message "applying firmware"

    LHerzog
    LHerzog
    Whenever I upload a firmware, and see that banner I'm a bit shocked and ask myself if I clicked the wrong button and the machine will now reboot? Can you change the text so it shows uploading, not applying?
    • 1 month ago
    • Sophos Firewall
    • Discussions
  • How to download packet capture created from DUI Diagnostic page

    Brennan Kostyniuk
    Brennan Kostyniuk
    Is it possible to download the packet capture created via the GUI?
    • 1 month ago
    • Sophos Firewall
    • Discussions
  • v21 - Custom Web Reports buggy and not usable

    Peter Riederer
    Peter Riederer
    When trying to create a custom web report on one of our XGS136, sometimes it works sometimes not. And If you are using a time frame from 8-10 e.g. no results shown. etc. or when switching from summary to detail, detail does not show anything. …
    • 1 month ago
    • Sophos Firewall
    • Discussions
  • Assistance with Proxy Error Issue

    Raymar Croes
    Raymar Croes
    I hope this message finds you well. I am reaching out to request assistance with an issue I am encountering related to a proxy error with the sophos XG 330 (Fw1=SFOS 17.5.12 MR-1). I’ve noticed that when I try to connect to the web console, I receive…
    • 1 month ago
    • Sophos Firewall
    • Discussions
  • HA link zone?

    Quallensaft
    Quallensaft
    What's "best practice" regarding HA link network? - at the moment my HA link network (physical port / peer2peer) is zone DMZ -> not cool because SSH access for DMZ zone must be activated or HA will not work anymore -> SSH access from DMZ zone on all HA…
    • Answered
    • 1 month ago
    • Sophos Firewall
    • Discussions
  • STAND ALONE FIREWALL TO HA

    SatyabrataB
    SatyabrataB
    Hi, we are using standalone firewall, recently we purchase one more firewall XGS3300 we want to put both firewall in HA i read some KB article what they suggest 1.existing firewall connect DMZ Zone port to new firewall 2.model version ports…
    • Answered
    • 1 month ago
    • Sophos Firewall
    • Discussions
  • Sophos XGS : Bulk Rename of IP Hosts and IP Host Groups via API

    Gaëtan Voltolini
    Gaëtan Voltolini
    Hello, I need assistance with bulk renaming various objects such as IP Hosts and IP Host Groups on Sophos Firewall through the API. Could someone guide me on the best practices or provide a step-by-step procedure for this task? Thank you in advance…
    • 1 month ago
    • Sophos Firewall
    • Discussions
  • Lets Encypt failing

    Stuart James
    Stuart James
    Getting the following error requesting Lets Encypt certificate "type":"urn:ietf:params:acme:error:connection" "detail":"xx.xx.xx.xx: Fetching xxxxxxxxxxxx/.../mhmbdFphj1tfMCrRkrqqrp2CrgNY54ipSQeI66mcGFQ: Timeout during connect (likely…
    • Answered
    • 1 month ago
    • Sophos Firewall
    • Discussions
  • Tomcat stopped working

    Emmanuel Joshua Cañon
    Emmanuel Joshua Cañon
    Hi, Good day! I'm currently experiencing an issue where I can’t access my GUI. I checked the Tomcat service, and it shows as "stopped." I’ve tried restarting it several times, but it still won’t start. I even attempted a factory reset, but the Tomcat…
    • Answered
    • 1 month ago
    • Sophos Firewall
    • Discussions
  • HA

    SatyabrataB
    SatyabrataB
    Hi, we are using xgs3300 that is connected with Sophos central existing device is fully configured and in production we are planning to add one more device for ha. 1.if i will add one more device in ha the existing configuration backup i need to…
    • Answered
    • 2 months ago
    • Sophos Firewall
    • Discussions
  • High availability upgrade to a different firmware version

    Viggo ICT
    Viggo ICT
    I have a question regarding updating a HA setup from Firmware SFOS 19.5.3 MR-3-Build652 to SFOS 20.0.2 MR2-Build378. Since this is an update to a different version, does the same principle apply here where the Auxiliary is updated first, followed by the…
    • Answered
    • 2 months ago
    • Sophos Firewall
    • Discussions
  • xgs 4300 performance

    Walid Essawi
    Walid Essawi
    we face a problem wtih XGS 4300 Performance , and becomes to red , the internet speed decreasing ,we resolving the issue after rebooting the device, what should be done to solve this where this accruing contentiously
    • 2 months ago
    • Sophos Firewall
    • Discussions
  • v21 HA Active passive - Aux node fails - system startup failed - fault state

    LHerzog
    LHerzog
    I have a HA cluster where it happens now second time that the Aux node was not able to join the cluster or went into fault state after a time of Primary node being down. First it happened while HA initial setup. LuCar Toni fixed it via remote access…
    • Answered
    • 2 months ago
    • Sophos Firewall
    • Discussions
  • Zero-Touch provisioning HA-Cluster

    FFin
    FFin
    There's a thread from two years ago about provisioning HA-Cluster using Sophos Central ( Lite-Touch provisioning HA-Cluster ) The text is still (or again) showing in central and in documentation ( https://docs.sophos.com/nsg/sophos-firewall/21.0/help…
    • 2 months ago
    • Sophos Firewall
    • Discussions
  • SSH Access Doesn't Work

    Mikel Black
    Mikel Black
    I need to log in to our router via SSH because the web console lacks the ability to disable SIP ALG. But when I try to login it claims my password is wrong - even though I just used it 2 minutes ago to access the web console. SSH is enabled for the…
    • Answered
    • 2 months ago
    • Sophos Firewall
    • Discussions
  • Blocking devices from accessing network without vpn

    Reem Jalal Eddine
    Reem Jalal Eddine
    hi, we had an incident where when of our devices had an attempt of access but with failure due to wrong password trials. I an suspecting that this device was on an unknown network outside our organization due to work from home policy we have. Is there…
    • Answered
    • 2 months ago
    • Sophos Firewall
    • Discussions
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