Hello Team, what would you recommend to handle known power loss on a reoccuring schedule? "Problem" is that this leads to alerts "Firewall has not contacted Sophos Central for the past 5 minutes". (Sophos Central setup) We have a Sophos firewall…

Hi, I'm currently preparing our new XGS3300 to migrate from our XG310 which is soon end of life. I've done a Config Backup from the XG310 and applied it to the XGS3300 which was successful apart from the XGS3300 MGMT Port is now disabled. Is there…

Hello all, I'm in the process of replacing infrastructure hardware and I'm working on additional redundancies. I'm currently replacing my core switches with an active-active HA pair. I plan to route all traffic through the firewalls for scanning (North…

what is Misc?

I have a sophos sg 330 firmware 18.5.3 installed in my datacenter. Unfortunately the password has been forgotten. I tried to reset it without resetting the configuration by the method that i found in the official Sophos web site. A message appaires "Password…

Using XGS with SFOS 20.0.1 during packet capture on the Web GUI I noticed that traffic of user A was shown as traffic of user B with the correct source/destination IPs. At the same time the firewall logs were showing User A correctly. Is this a known…

Dear Team, as per your info. you have release latest firmware 20.0 MR2 Build 378 Development reference number: NC-132862 Current Status: released/closed Issue type: Defect but I checked that…

Bonjour, Comment faire et si c'est possible de lister les connexions sortantes par utilisateurs sur le sophos SG210 ? Merci Cordialement Mohamed

Morning All, Been running the XGS 2300 Since it came out and have had an issue with hardware acceleration whereby when its enabled and a pattern update is released the Hardware acceleration is disabled and re enabled which causes the firewall to drop…

hi, i have 2 XG430 in HA firmware version 20.x, now i want to move to new hardware XGS4300 in HA. please advise how can i migrate configuration from old to new hardware??? what steps should i follow???

hi , in sophos firewall reports i have find user have name with unidentified user what is that mean ?

Hi Experts. I'm willing to know if It is possible to change SSH default port to other than port 22 (port range available is 1:65535). The reason is to increase security on SSH access. In Sophos UTM Firewall this change is very simple to do (Management…

Hello everyone, I have a quick question regarding the HA combination of two XGS2100s. A customer has an active-passive HA. There are two interfaces in the peer administration settings. One is a management port and the other is port 1, but I cannot reach…

Hey everyone, I'm pretty new to Sophos and networking in general, so this might be a dumb question, but I was recently given a SG 115 appliance to play around with and figured I would install Sophos Firewall v20 MR1 on it instead of UTM. So I figured…

Hi, I need to upgrade 210 firmware from 18.5.2 MR-2 to 20. The firewall is showing two available firmwares: 1. SFOS 19.5.4 MR4-Build718 2. SFOS 20.0.1 MR1-Build342 When I try to upgrade to 19.5, it shows an error. What path I can follow to…

Hello everyone, I am trying to customize a report in the firewall about internet consumption. Does anyone have an idea if it is possible to take the report to a level where it tells me the usage and/or connection time of a specific device. The Administration…

Bonjour à tous, j'aimerais savoir si la réception d'email est perturbée par l'expiration de la licence Email Protection. car je ne reçois plus tous les mails. Merci pour votre aide Firmware SFOS 20.0.1 MR-1 XG310

I've enabled the API on our Sophos XGS firewall and am able to submit requests to it, but when I try to submit a request to get details of guest users, I get a "You do not have permission for the requested entity" error? But the account I am using to…

Hi All Hope someone can assist. Every couple of days we see 100% CPU usage on a single core. Not the same core every time. The core then sits at 100% CPU for 2 to 6 hours then a couple of days later same thing. I have checked and it is the SNORT…

Hello Everyone, We took on the network of one of our company branches. We are managing a Sophos firewall that was registered in the name of the seller. The problem is, we can't reach this seller, and I can't open a ticket because my information doesn…

We currently have the problem that our customer has an HA configured with two XGS2100 and after a restart / failover test one of the fiber ports remains down and thus the entire network is paralyzed. As soon as I restart the firewall, the Auxiliary Sophos…

I just found out that our FW has not been getting firmware updates and I want to see if making this big of a jump in firmware is going to cause a problem. So right now it's at SFOS 18.0.5 MR5-Build586 when I logged in it gives the option to update to…

What is the problem why monitoring is not displayed ?

After adding a new service via the Web Admin, the Services tab under System/"Hosts and services" is blank. I can still see the services when adding firewall rules. Currently running SFOS 20.0.1 MR-1-Build342.