Due to the company's internal security policy, the account named admin cannot be used, so the name must be changed. Can't I delete or rename the "admin" account that accesses the Sophos firewall?

Verified that the firewall is accessible via ping on the LAN. Successfully obtained SSH access to the firewall. Enabled appliance access, but the firewall was still inaccessible. Determined that the apache and reportdb services are dead on the firewall…

I have an XG 115 from 2019 that is most likely up to date on firmware upgrades. I do not have a console cable, and I have a Mac with Ventura OX, and cannot find a way to install PuTTy. How do I reset the firewall back to factory settings or change the…

Hi, I have a Sophos 2100 with port 1 and 2 that are in bridge mode without IP where one is WAN and the other DMZ with public IP's. The problem is that I can only access these IP's outside Sophos but I needed to access them from my LAN network to manage…

First off I understand the security implications of enabling web admin access via WAN. I've added a Local services ACL exception rule to permit one IP to the WAN interface for SSH/HTTPS access, however I still cannot enable https on the WAN interface…

i can't Access My firewall GUI what type in device console to get port to access my firewall from web Plz help me

Hi, I am unable to access my firewall gui even after putting my ip address and port:4444 need assistance

I am currently off site with no physical access to my firewall. Firewall is reachable from outside, e.g. WAF port 443 gives answer to telnet, and in browser any configured site is reported as "503 Service unavailable". Also SSL.-VPN port is listening…

We have multiple techs in our organization and I don't share the default ADMIN account with them. I have set them up with their own accounts. However, if they are ever troubleshooting the firewall with a SOPHOS Engineer, almost immediately the engineer…

Hi I am using XG-115 firewall in my network. We got number of VLANs Can someone help me in restricting access to the Web Interface (and Putty) of the Sophos Firewall from certain VLANs. For example, let's say I got VLAN1, VLAN2, VLAN3 and VLAN4…

Hi everyone. I have downloaded the sophos firewall home edition. I have setup with VMware workstation and done the configuration on https:10.1.1.200:4444. The configuration went well and I finished the installation then the firewall rebooted. Now…

after validation of the capchat, access denied to the webconsole. The certificate is valid, the acls are well saved to allow access to the webconsol. What is going on ?

Hello, I can't find any information about how the services in Local service ACL work. Is there a page that explains what all the Local service ACL services do? A table with every single service explained would be great.

SOPHOS markets their XGS product to network administrators, who are professionals in their field. These are expensive devices that owned by the customer, and should be up to the customer how they wish to deploy\configure\use them. SOPHOS, however, is…

Hi everyone So I have downloaded the sophos firewall did the setup in vmware. I did do the initial wizard setup. Then I got logged into my sophos firewall gui login page. I was busy setting up but I forgot to plug in my laptop so everything shutdown…

When managing firewalls at remote sites that have a small or overloaded WAN line, I notice, it takes a long time, until the captcha fully loads. The ammount of time depends on the WAN situation on the remote side and can take up to 30 seconds. it looks…

Hi, the primary node of our firewall last night decided to go out of service, the last thing we could see was a full /tmp partition: At 2023-07-05 08:55 when logged in SSH to C420xxx9CF, it showed /tmp full: GMTLOG: could not write temporary statistics…

When using the webadmin portal of our Sophos XG, I had massive problems with the operation today. The problems had expressed themselves in the sense that there were either messages during use that the page could not be loaded or that the loading circle…

Web password not accept unble to access firewall.

In many environments there is a strict requirement that each administrator has their own administrative user. However, since many logs can only be viewed via the console, every administrator has to know the access data for the admin user. Will it be possible…

Kindly help, I can not access my xg firewall but the ip is responding to ping

Im using the Sohpos UTM Virtual Applicance MR2 Version .. I have noticed that despite creating a drop rule for all zones, networks and services, the ACL still stands in control and firewall rules take no effect, only if the LAN Access at ACL device access…

Hello, today we had a strange situation on SFOS 19.5.1: a VPN user logged in with wrong credentials several times. In the XG log this was shown as VPN auth failure in log as expected. SFOS does not log the client IP for failed logins anymore,…

Hi, I have just received an RMA replacement for a secondary unit that died and was part of a HA pair. What are the steps that I need to replace this unit. I am struggling to log on to it with admin/admin, is this the wrong logon? I can see that…

Hi - My sophos firewall not accessing from web GUI. Firmware updated and checked apache tomcat services, status is running. Beside this there is high device utilization as well.