I recently attempted to update my XGS Firewall from SFOS 19.0.1 MR-1-Build365 to the latest 19.5.3. MR-3-Build 652. I have been putting it off and finally had an opportunity to upgrade. After the firmware applied and rebooted, I was able to remote into…

Perhaps a simple question, but I downloaded and installed the latest available firmware, and it seems to be available. But it is not active, why? How can I activate it?

How to restore sophos xg 310 in Virtual Mechine. (installed VMware Workstation and imported Sophos VM image) Total interface-8 Fibre Port -2

Hi there. I'm currently running 19.5.2- MR-2-Build624 on a server that is slowly dying. Sophos is installed on bare metal. The current server has 6 NICs but only the first four (Ports 1-4) are in use. The remaining 2 are disabled (i.e. set to Network…

Hello community, after upgrade to 19.5MR3 one XG135 got DEAD status for service policyroute. Restart service, reboote firewall and fallback to MR2 doesnt change this problem. We are now on way to customer to fresh install this firewall, anyone else…

My problem is that after the firmware update of XG135, the hardware light is red. Previously worked properly with SFOF 19.0.0 GA-Build317. When I choose SFOS 19.5.1 MR1-Build278 and install it, it fails.(the pic below is the screenshot before update …

Hace unos dias me llego un nuevo equipo Sophos como reemplazo de otro, lo inicie para hacer su configuracion pero acepte la casilla que decia actualizar y ahora se quedo pegado en la pantalla: FINISHING updating firmware (simbolo de carga) A few…

I am trying to upload the firmware manually from the "SFOS Installers" website. download.sophos.com/.../index.html Currently I am running 19.5.2 MR-2-Build 624 I have downloaded the SW-19.5.3_MR-3-652.iso multiple times and have tried uploading using…

Hello, I haven't been able to download updates from Mysophos/Network Protection/Firmware for several days. Different errors on different browsers on different devices... but never success. Examples: - Edge while searching with serial number: Sorry…

Hi all, What means mr(staging) type in SFOS 19.5.3 MR3-Build652 Thanks

hi all, can i update from v19.0.0 straight to v19.5.1 or do i need to update to v19.0.2 first thanks, rob

Sophos firewall backup cmd from CLI & How to copied backup to USB or https or FTP method with detailed steps for download backup. these use while GUI & Hardware failure in some reason.

How to export Users List from firewall. In earlier version we have to export list but in new version 19.5 its not available. so could you please help me anyone with detailed steps how to export Users list in authentication.

Did anyone else do this before? Some Ideas? Thx

Hi, I have a firewall XG 230 and i want to export the configuration to import it to a cisco FTD. I don't know how to process and if it possible to do it whitout losing datas. Thanks in advance

Hi, I was wondering can a normal backup be taken from an XG and restored on an XGS model ? Is there anything to be concerned about when doing this ?

Hey All, I was wondering whats the difference between the Backup from (Backup and Restore tab) vs Export Full configuration from (Export Tab) Anyone know ?

Hello. Please tell me where can I find the ip addresses or domain names of Sophos pattern update servers? Where does sophos update its databases from?

I am Unable to update xg135 firewall firmware

Hi, I have SG230 running SFOS 19.0.1 Firmware with only Base Firewall as an active subscription. Now, I'm trying to backup the configuration but am unable to proceed because a secure storage master key must be created first. But I don't have the option…

I'm running home edition XG 19.0.2 MR2 build 472 ontop of Proxmox. I'm struggling to get the latest update (19.5.2 MR2) to install. it's showing as available and i am prompted to install it on loggig in to the admin portal. it's showing as availble…

Hi, is that high CPU load normal on XG430 SFOS 19.5.2? As it is multi cored, I expected only one core exhaused by a update, not the whole system. High CPU on the firewall causes issues with VoIP traffic at least and other applications that rely on…

We have an XG135 currently running SFOS 18.5.4 MR-4-Build418 but have learned that this is due to be EOL by the end of June (it would be nice if we could be alerted about this rather than having to manually check https://support.sophos.com/support/s/article…

Hi, i'm preparing some selective configuration bundles for future initial deployment of specific configurations and policies for our customer appliances. While creating some usage-hints for internal use how to handle import/export feature, i was wondering…

Hi, I have a defective XGS2100, an RMA has been opened and a new product will be sent back to me. When it arrives I will do a configuration restore starting from the backup of the faulty one, but two questions arise: 1) I have 5 RED20 devices connected…