hi we want to set up the sending of the firewall backup every week but the smtp service does not work anymore can you guide us by taking over the firewall remotely Best regards,

Hello, I have a problem with a XGS87. I can't make an update of the Firmware - not with integrated updater and also not manual with the downloaded Firmware. I'm getting the following error: "New firmware could not be uploaded. Please refer to online…

Hi, I can't upgrade from SFOS 19.0.2 MR-2-Build472 to 19.5 MR1. The alerts shown this message: You can't upgrade to 19.5 MR1 and later versions. Routes configured through the Zebra advanced shell CLI commands in earlier versions become unavailable…

HI, I have our new XGS2100 to replace our XG210. Do they both need to be on exactly the same firmware version before I take an export and carry out a restore? XG210 SFOS 19.0.1 MR-1-Build365 XGS2100 SFOS 19.0.2 MR-2-Build472 After the import…

I have Sophos XG (SFOS 19.0.1 MR-1-Build365) installed on Proxmox instance. Cant update to new firmware version: SFOS 19.0.2 MR2-Build472 After logging popup window appear encouraging me to upgrade to new firmware, but when I click upgrade button…

Hi Team, Currently we have xg310 firewall in our org with 17.5 firmware. Notable to upgrade the same to 18.5 or latest. While trying to upgrade, It is just loading and the tab Grey's out. Need help on this. Any recommendations please. Thanks…

Hi, I have recently tried to upgrade one of our Sophos XG430 to 19.5 from SFOS 19.0.1 MR-1-Build365 but had to immediately roll it back due to issues. The issues were that we could no longer browse to other network devices via DNS name, we have to…

When I login to the web admin portal of XG125, the web page is stuck at A new firmware "Firmware version" is available and won't allow me to go passed that. I cant click any of the available options. How do I escape that screen?

I'm running a Sophos XG Firewall on a Proxmox environment with a personal license. Every time I login into the Firewall console it suggest me to update to version 19.5.0 but if I press download nothing happens. If I go into the Firmware tab I see the…

Hello, I cannot change Encryption password for local backup. tailf /log/applog.log /log/validationError.log ==> /log/applog.log <== Feb 06 19:24:38Z apiInterface:: Deleting Entity and Event for legacy mode base operation Feb 06 19:24:38Z Request type…

We have a HA with two XGS2300. Both are on SFOS 18.5.3 MR-3-Build408. Trying an upgrade to SFOS 19.0.1 MR1-Build365 (DOWNLOAD was OK, then clicked INSTALL) stopped with "Firmware loading failed" AlertID: 17512 and nasm service was stopped (I could…

Hello everyone, i have an virtualised Sophos xg with 4 cores and 6gb of ram. I saw that the version 19.5 is out now. Im on Version 19.1, i checked for new updates but get the massage no updates available. Then i tried to download the newest Version…

Hi folks, I have read the various articles any getting any closer to a solution. https://community.sophos.com/sophos-xg-firewall/f/discussions/136793/export-edit-import-selective-configuration I have created a new tar file after editing the exported…

Hi all, I have some weird behavior from my XG106. Updating to 18.5.3MR3 somehow killed the internal mail agent. It just didn’t send out status and backup mails anymore. (Log says „queued“, then „bounced“) Didn’t really bother me, cause Sophos…

Hello, I'm new in Sophos. I need to install back a previously removed (2 years ago) XG106. The active FW (#2) was v17.5.13 MR13 The other FW (#1) was v15.5.12 MR12. I've upgraded this one (FW #1) in v18.0.6 MR6 without problem, and was able to boot…

Hello Following situation: I can update the first firmware (to 19.5.0 GA-Build197). But when I want to update the second firmware to 19.5 as well (from SFOS 19.0.0 GA-Build317), I get the following error: "New firmware could not be uploaded. Please…

Title says it all really! This morning, the ISP changed (with a new external IP Address) and this evening, the xg backup did not send. What do I need to change to work again? Many thanks in advance.

I've tried today to upload 19.5 to two XG 126 firewalls. Both don't accept the fimrware. Upload works, file validation works but applying the firmware does not work. Both firewalls run 19.0.1-365. Both have been restarted.

Have an XG210 that I'm going to use for our active/passive HA. I don't have it connected to WAN; only connecting straight to it via port 4444 via laptop on LAN port. I've downloaded firmware version HW-19.0.1_MR-1.SF300-365.sig, which was the choice to…

Hi,, I am on XG 19.5.0 GA 197. When trying to restore a configuration save from either from 19.0.1 OR 19.5.0, I occasionally get a failure on the restore of the saved configuration (even when saved/restored to/from the same version). On a fresh build…

Due to ongoing upgrade issues with one of our 310 XG's, we need to install the 18.5 firmware. Does anyone have a download location for any of the v18.5 releases? We have an open ticket with Sophos (well, it's been open for over 2 years now!!) so not holding…

I try to compare the admin password from config taken in 18.5.4 and the one that has been taken after the upgrade to 19.0.1. I have decrypted the backup file with openssl and now I'd like to find the password string - either encrypted or decrypted.…

Hi Team, I want to take backup of Sophos Firewall using Ansible, So please tell me : 1) How to create connection between Sophos and Ansible. 2) How to create playbook and which module is use for take backup using ansible. Thanks for advance…

Hi folks, yesterday I decided to see if what I suggested in another thread would work and that is to use the API export/import function for a restore. First fail was you still need to use the XG backup security key if you wish to performa full restore…

Hello, I hope you are well. I have an XG230 (SFOS 19.0.0 GA-Build317). I want to convert save and applied to Fortigate via Forticonverter. It doesn't work because the backup is encrypted with a password. How can I get a backup in clear (without password…