Bonjour à tous, j'aimerais savoir si la réception d'email est perturbée par l'expiration de la licence Email Protection. car je ne reçois plus tous les mails. Merci pour votre aide Firmware SFOS 20.0.1 MR-1 XG310

I've enabled the API on our Sophos XGS firewall and am able to submit requests to it, but when I try to submit a request to get details of guest users, I get a "You do not have permission for the requested entity" error? But the account I am using to…

Hi All Hope someone can assist. Every couple of days we see 100% CPU usage on a single core. Not the same core every time. The core then sits at 100% CPU for 2 to 6 hours then a couple of days later same thing. I have checked and it is the SNORT…

Hello Everyone, We took on the network of one of our company branches. We are managing a Sophos firewall that was registered in the name of the seller. The problem is, we can't reach this seller, and I can't open a ticket because my information doesn…

We currently have the problem that our customer has an HA configured with two XGS2100 and after a restart / failover test one of the fiber ports remains down and thus the entire network is paralyzed. As soon as I restart the firewall, the Auxiliary Sophos…

I just found out that our FW has not been getting firmware updates and I want to see if making this big of a jump in firmware is going to cause a problem. So right now it's at SFOS 18.0.5 MR5-Build586 when I logged in it gives the option to update to…

What is the problem why monitoring is not displayed ?

After adding a new service via the Web Admin, the Services tab under System/"Hosts and services" is blank. I can still see the services when adding firewall rules. Currently running SFOS 20.0.1 MR-1-Build342.

I'm having issues with sending logs from XGS4500 (SFOS 19.5.3 MR-3-Build652) to a Linux Ubuntu 20.04 syslog server for forwarding to MS Sentinel. The logs are going to a public IP, so they need to be sent via a secure tls connection. The logs work fine…

Hi all, I setup a new syslog server, but for some reason it is not forwarding all logs. I see the log server in the log settings and I checked all boxes for all log components. I see local logs, so the garner service is running. I ran tcpdumps on both…

Hello, We have a XGS3100 with SFOS version 19.0.3 MR3 that we want to upgrade to 20.0.1 MR1. During upgrade, configuration cannot migrated to new version and also backup restore to new version is not working. In control center, we received it shows…

specific mib to monitor with snmp-exporter the fans and the temperature of a sophos firewall XG

Good day I have client with XG 230, the They don't have an Active Directory, is there a way to install ssl appliance certificate to all machines.

Hello, I work remotely for a customer and wanted to update the SSDs. It seems to me that when the SSD is updated, it might not happen in all HA devices. In order to make sure that is not the case, I SSH into the Primary device and from there I do…

Hi everyone, I have a bit of a situation here. I have tow firewall XGS2100 Version 19.0.2 MR2 in a HA cluster, I tried to upgrade them to 19.5 MR4 Build718 . after one day the LAN zone lost the internet connection . I tried to reboot the firewall but…

Good morning, I missed a critical step when designing our new HA upgrade, I completely forgot about the WAN side of things. To fix the issue, I came across this Sophos article and trying to follow how it is setup without using a Sophos switch. https…

Hi all, Maybe we fundamentally don't understand something about XGS logging. If we create a firewall rule for a server that needs to reach certain servers in the world, we never see which packets to which servers are dropped. If we find out by ourself…

I am writing to seek assistance regarding an issue I am facing with my Sophos Firewall. I am currently using the free version of the Sophos Firewall. Recently, after changing my IP address, I noticed that the system stopped downloading updates and all…

Does regenerating the Appliance Certificate affect any other access besides SSL VPN? This is my issue, we recently had our XG210 replaced and rebuilt the new unit with a backup. Prior to the firewall failure SSL VPN has been my goto setup for staff who…

Hi, looking for some help regarding User creation on the Sophos Firewall using the API. We've managed to be able to update a user's group membership, but are unable to actually create an account using a similar XML format. Currently we're getting…

Hi, I have the problem that the firewall is temporarily not operable via the web interface and is stuck. The status page doesn't show anything when it comes to performance either. tested across various browsers and systems, including sophos central…

Hi, Could anyone suggest an opensource (completely free) syslog server to be used with XGS2100 and XG86. We have couple of XGS2100 and 14 XG86. This server should also store syslogs from some other devices like NVR, routers and windows 2019 servers…

We have a series of customers with a firewall cluster but no local server infrastructure. Their resources are in our datacenter. There is always an IPsec tunnel from the datacenter to the firewall. We can always access the firewalls through the IPsec…

Hello all, I've had my XG Home appliance setup and registered since Sept 1, 2023 without issue, everything was green on the dashboard\home page. Today, these two services are stopped and refuse to start stating that I need an Intercept X license…