Hi, How can I change the Device Registration Details ? Is possible to change the details, after I have done registration? Thank you.

Good Morning, I activated the Home version of Sophos Fiewall. To verify the correct operation of the hardware ( a WatchGuard M370 :-) ) I need to monitor the CPU rtemperature. I found some discussion that indicates via SSH to use the “sensors” command…

Hi, we are using xgs-3300 due to user and throughput increase in firewall utilization also increase we are planning for upgradation If we purchase a higher model xgs series can we use the existing license or do we need to purchase separately. …

we have reinstalled the firmware for the firewall. and port 1 is not working it was damaged. we are trying to configure port 2 or 3 as LAN via the command line When we try to use interface configuration it is not allowing us to configure port 2 , we…

I have a current setup with a pair of XG210 in HA Active-Passive mode and am preparing to upgrade them to XGS2100 in the same HA configuration. I have a configuration backup from the active XG210 and have attempted to restore it to the new XGS2100 but…

Hello, Yesterday I tried to reimage a Sophos Firewall of ours but I didn't succeed. I followed the instructions as provided on https://docs.sophos.com/nsg/sophos-firewall/21.0/help/en-us/webhelp/onlinehelp/AdministratorHelp/BackupAndFirmware/Firmware…

Ok everyone, I am trying to get back to our HA setup and have a few questions. We have 2 X XGS3100's, the Primary unit is active and currently registered and subscribed. I fired up the second 3100 today, now it is only connected back to the switch thru…

Hello! I've obtained a retired XG 210 rev2 for my homelab and have performed both factory reset and admin password reset via console. The admin password is successfully reset on the console side as I can login using admin/admin however the web portal…

Greetings, I want to set my Auxiliary device as Primary because I cannot access the web interface of my Primary device. Is there a CLI code for the button I marked in the picture below? Thank you in advance for your help.

After a Reboot, we cannot query our XGS SFOS 20.0.1 with SNMP anymore due to errors with the snmpd service. Before the reboot it was fine. snmpd is running. saving the config again via Webadmin does not fix the issue, it restarts with the same errors…

Hello I want to extract the password of the guest user via API from Sophos XG

We currently use an SSL certificate from Digicert for IPSec VPN access for users. When migrating from an XG 210 to and XGS 2100 do I need to buy a new certificate or will the current certificate transfer over during the migration? Thank you.

Hello, community! We recently updated the firmware of our XG 116 device to version 20.0.2 and noticed a significant increase in memory usage, which now consistently stays above 80%. Before the update, memory consumption was at normal levels. Has anyone…

Hi, We have configured the SDWAN profiles for the WAN links and we are observing the pocket loss and latency on the particular link, Is there any way to get the notifications on these profiles over mail or SNMP ?

Just for other to information! Firewall migration from SG115 (SFOS 20.0.0 GA-Build222) to XGS116 (SFOS 20.0.2 MR-2-Build378) is not possible exported backupfile from SG115 with a sice of 19,0 MB (19.963.264 Bytes) Error message on import backup to XGS116…

Hello: I am getting ready to migrate from 2 XG 210 firewalls in active/passive mode to 2 XGS 2100 firewalls and I had a couple of questions on the setup. The XG 210 are both running SFOS 20.0.2 MR-2-Build378. I know that I need to upgrade the firmware…

Now the XGS2100 HA Cluster (SFOS 20 GA) also suffers from the same problem as the XG125 Rev.3 (SFOS20 MR2) and the XG115w Rev.3 SFOS20 MR2). The firewalls start blocking UDP traffic on port 500/4500 for no apparent reason. It seems to me that faulty…

How do i remove the Physical Ports 5 and 8 in a XG 115 firewall from cli? After a restore of a XG125 backup into the XG115w i have these ports, they should be pseudo ports and editable. But they are not..

I need to view the firewall log for a longer period of time, but the log file viewer only shows a few days of firewall logs. I cannot find the firewall log in /var/tslog in the advanced shell. Please tell me which log module in /var/tslog is the firewall…

Can you use two firewalls to load balance?

Hi, we uploaded a certificate from our domain provider, but it's showing not trusted.

We're seeing a lot of failed authentication attempts on the VPN portal, and we don't need users to access it once the VPN is setup and working. However, when I close down the "VPN Portal" from the WAN zone, no-one can connect to the SSLVPN. As soon as…

Hi, every Minute we get a mail with: Message: Signature disk Usage reached 91% exceeding the threshold of 90% (shame on sophos for that stupid bug) but all the solutions to clean the disk is for reports, and this is a other partition…

Good morning! I have the task of migrating 02 Sophos XG 450 firewalls in HA to 02 Sophos XGS 4500, I would like to have your wise advice, recommendations in these activities. Would it be enough to export the complete backup only from the main xg450…

Hi, I have plan to migrate our Sophos Firewall XG310 to XGS2100 on this December. Existing SFOS : 20.0.2 MR-2-Build378 . I have watch this migration Techvid https://techvids.sophos.com/share/watch/tozUBTeL3Pkje85qz3Qngg And I did Device Compatibility…