Hi, Good day! I'm currently experiencing an issue where I can’t access my GUI. I checked the Tomcat service, and it shows as "stopped." I’ve tried restarting it several times, but it still won’t start. I even attempted a factory reset, but the Tomcat…

Morning All, Been running the XGS 2300 Since it came out and have had an issue with hardware acceleration whereby when its enabled and a pattern update is released the Hardware acceleration is disabled and re enabled which causes the firewall to drop…

After adding a new service via the Web Admin, the Services tab under System/"Hosts and services" is blank. I can still see the services when adding firewall rules. Currently running SFOS 20.0.1 MR-1-Build342.

Hi All Hope someone can assist. Every couple of days we see 100% CPU usage on a single core. Not the same core every time. The core then sits at 100% CPU for 2 to 6 hours then a couple of days later same thing. I have checked and it is the SNORT…

Hello, The purpose of this post is to ask about possible root causes to why our XGS 2300 firewall broke and then was fixed by two reboots. To a certain extent, we know what initiated the issue. The night before we upgraded all the firmware on our…

Hi all, I upgrade new Sophos FW XG320 from UTM model and I imported all policy setting to new FW and it's look like to use slow everything. What shoud I need to check ? And Sophos FW can scan with some 3rd party security tools to know weak point …

Hi On XG650, fwlog service is stopped. when I try to restart the service manually by command "service fwlog:start -ds nosync", service starts and immediately stops again. Here is what I see on fwlog.log when I try to restart the service: NOTICE…

I am having some issues getting on the IP or from Sophos Central on the Sophos XG106 - running 19.5.2 MR-2 - build624. Putty shows these: Awed service not running - Show failure-reason - Failed to start awed Service Service -S shows this: Service…

I noticed that I had no logs on firewall and it was saying "loggindaemon dead". So I tried to restart the service with the command service garner:restart -ds nosync The resalts as shown below : XGS4300_AM02_SFOS 19.5.3 MR-3-Build652 HA-Primary#…

Hello, in the last weeks our XGS2100 Firewall cluster rebooted itself a few times - and there's no real pattern. Without warning I receive this email: Dear Administrator, You are receiving this auto-generated message from Sophos Notification System…

Good Evening . After upgrading to version 19.5.3 the following problem occurred with the result that I could not login to Fw (XG-115). Do you have any solution? Thanks .

I have an XGS firewall that requires a monthly reboot via the front panel power switch because raclient is spawning multiple sh processes per second that become zombies until SFOS runs out of handles to create new process IDs. What is the purpose of…

Pls help .

Hello, I am investigating a situation on an SG310 device that runs on version SFOS 19.0.1 MR-1-Build365, which shows high CPU consumption at specific times. I'm almost sure that the increase in CPU occurs due to the actual use of the device, as…

Started showing SMTPD service dead and i tried to go and restart service and found out that it can only be restarted in command console. After restarting the service in the command console the service will still show SMTPD service dead. All mail is…

Ola, CPU XG210 batendo 100% e parando a operação, na console comando "top" principais processos que estão consumindo são o "garner, snort" alguém poderia me auxiliar com essa situação?

I've been using Sophos XG home for a few years now on various devices. I recently got it running on Proxmox, on a small Celeron N5105 box with 4 cores and 16gb RAM. I backed it up on the old box using Sophos Central and performed a fresh install on…

Good Day! I have error on my XGS4300 HA config Active-Passive. Service name Status LoggingDaemon DEAD xgs-healthmond STOPPED

Hi Everyone, We have been using a XGS3100 in production since March 2023 and ever since then we have been having some issues. I have tried both SFOS 19.0.2 MR-2-Build472 & SFOS 19.5.1 MR-1-Build278 firmwares but the issue persists in both versions…

Hello, I logged into my Sophos XG firewall this morning and noticed that the LoggingDaemon/Garner service is dead. I tried restarting it from command line and of course it would not start. I started digging through related threads on this forum, but I…

Dear community Today we had a problem with two XG 135 firewalls. The two firewalls where configured to run in a active-passive HA cluster. A little while back the passive unit went to a faulty state. We asked our customer try restarting the faulty…

I have an SMRD service that is stopped and is causing my Services icon to be displayed as orange. I dont think i need the service to be running but would like to reset the services status so it goes back to a green state.

Reporting does not work. I reviewed the reportmigration.log, and it seems like the report migration has never worked. The reportdb service is running, the disk space is fine, we have even run a manual purge of all log data. how can this be corrected…

Hey Guys, I installed the Home Version of the Firewall yesterday on my ProxMox Server and it seems to run fine for now. What i noticed today, the Antispam Service is dead: When trying to start it from the Services menu i get the message " Couldn…