Hi, Good day! I'm currently experiencing an issue where I can’t access my GUI. I checked the Tomcat service, and it shows as "stopped." I’ve tried restarting it several times, but it still won’t start. I even attempted a factory reset, but the Tomcat…

Morning All, Been running the XGS 2300 Since it came out and have had an issue with hardware acceleration whereby when its enabled and a pattern update is released the Hardware acceleration is disabled and re enabled which causes the firewall to drop…

After adding a new service via the Web Admin, the Services tab under System/"Hosts and services" is blank. I can still see the services when adding firewall rules. Currently running SFOS 20.0.1 MR-1-Build342.

Hi All Hope someone can assist. Every couple of days we see 100% CPU usage on a single core. Not the same core every time. The core then sits at 100% CPU for 2 to 6 hours then a couple of days later same thing. I have checked and it is the SNORT…

Hello, The purpose of this post is to ask about possible root causes to why our XGS 2300 firewall broke and then was fixed by two reboots. To a certain extent, we know what initiated the issue. The night before we upgraded all the firmware on our…

Hi all, I upgrade new Sophos FW XG320 from UTM model and I imported all policy setting to new FW and it's look like to use slow everything. What shoud I need to check ? And Sophos FW can scan with some 3rd party security tools to know weak point …

Hello, we are facing some performance issues on our XG650 running SFOS 19.5 MR3 and during investigation I have found that one of the Processors has significantly more load than rest of the 40 ones. Sometimes it is loaded up to 100% for tens of minutes…

Hi On XG650, fwlog service is stopped. when I try to restart the service manually by command "service fwlog:start -ds nosync", service starts and immediately stops again. Here is what I see on fwlog.log when I try to restart the service: NOTICE…

We have an XGS 3100 which approx. every 1-2 weeks becomes unresponsive and requires a hard restart as it completely stops functioning. We have a smart plug connected now, which automatically powers it off and on again if the network goes down to mitigate…

CPU Consumption is very high some time it is going up to 98 % I Stopped Below Highlighted service after that CPU is under control but the AV & IPS Services are Required for Firewall. stop the required services is not a good practice

Hi guys, I'm having a problem with my firewall's memory. According to the screenshots below, the memory increases gradually over the days, until it reaches a point where the firewall freezes, making it necessary to physically restart. Would anyone…

I am having some issues getting on the IP or from Sophos Central on the Sophos XG106 - running 19.5.2 MR-2 - build624. Putty shows these: Awed service not running - Show failure-reason - Failed to start awed Service Service -S shows this: Service…

I noticed that I had no logs on firewall and it was saying "loggindaemon dead". So I tried to restart the service with the command service garner:restart -ds nosync The resalts as shown below : XGS4300_AM02_SFOS 19.5.3 MR-3-Build652 HA-Primary#…

Hello, in the last weeks our XGS2100 Firewall cluster rebooted itself a few times - and there's no real pattern. Without warning I receive this email: Dear Administrator, You are receiving this auto-generated message from Sophos Notification System…

I am using sophos xg430 firewall. I have noticed a strange behaviour that when a new interface is added, the adjacent interfaces becomes unresponsive. Either we have to wait for almost 10 hours to have the interface to respond/we need to reboot the firewall…

Good Evening . After upgrading to version 19.5.3 the following problem occurred with the result that I could not login to Fw (XG-115). Do you have any solution? Thanks .

I have an XGS firewall that requires a monthly reboot via the front panel power switch because raclient is spawning multiple sh processes per second that become zombies until SFOS runs out of handles to create new process IDs. What is the purpose of…

Pls help .

Hello, I am investigating a situation on an SG310 device that runs on version SFOS 19.0.1 MR-1-Build365, which shows high CPU consumption at specific times. I'm almost sure that the increase in CPU occurs due to the actual use of the device, as…

Started showing SMTPD service dead and i tried to go and restart service and found out that it can only be restarted in command console. After restarting the service in the command console the service will still show SMTPD service dead. All mail is…

Ola, CPU XG210 batendo 100% e parando a operação, na console comando "top" principais processos que estão consumindo são o "garner, snort" alguém poderia me auxiliar com essa situação?

I have plan to install new sophos Firewall XGS2300 and while I check Console and upgrade firmware to 19.5.1 in console show. Firmware upgraded Loading network interface drivers...duration 47 Checking for NPU uboot mismatch... Loading Kdump kernel…

Good Day! I have error on my XGS4300 HA config Active-Passive. Service name Status LoggingDaemon DEAD xgs-healthmond STOPPED

Hi Everyone, We have been using a XGS3100 in production since March 2023 and ever since then we have been having some issues. I have tried both SFOS 19.0.2 MR-2-Build472 & SFOS 19.5.1 MR-1-Build278 firmwares but the issue persists in both versions…