Hello, When will this bug be fixed? Impossible to update before. My users would be penalized too much 2.13.0.0

Hi there. I'm running Sophos XG 19.01 using it in MTA mode for e-mail. I am attempting to enable DKIM signatures on outbound e-mail without much luck. I've followed the details in the documentation ( https://docs.sophos.com/nsg/sophos-firewall/19.0/Help…

Hi, We are having som issues with sending mails from Apple devices using Apple mail - it seems to be related to NC-62805 https://community.sophos.com/sophos-xg-firewall/f/discussions/127826/sophos-xg-18-0-3-active-sync-email-problem https://community…

Hello, I am James from Chicago and I run a how-to base tech site ; I am facing some problems sending and receiving emails to the internet; an XG requires a smart host upstream. My issue is that the XG already sends outgoing emails on the appropriate…

Hello, we got a Sophos XG in MTA Mode Firmware Version: SFOS 18.5.2 MR-2 Now i got the following Szenario. We set up Exchange Hybrid. we got Centralized Mailflow from Cloud through our on Prem Exchange. I added all EOP Servers to Host based…

Hello Community, in the meantime, we are receiving more and more complaints from our customers that too many emails are no longer arriving. I have noticed that many previously problem-free and unblocked emails are blocked by RBLs. After I removed the…

Hello Community, a customer of ours told me that the preview of emails which are in quarantine is no longer possible in the User Portal. There is only Delete and Release (and now also Release and Report as false positives). Has this feature been removed…

An XG115 and XG135 are both running SFOS 19.0. On XG135 I click Email/Relay Settings to set up SMTP Relay for specific devices. On XG115, the Relay Settings menu command is not offered. If I click in the Search box and type Relay Settings, it offers…

XG310 (SFOS 18.5.3 MR-3-Build408) incl. Email protection license I am wondering if the Email protection includes URI blocklist detection? Example: a phishing mail last week contained the URI https://storageapi.fleek.co/4524b2f2-4642-4a38-9b65-c5445b0b3d26…

Hi all, In Sophos Central, there is an option to block bulk email, but there seems to be none in the email protection in the XGS. So I guess there is no way to block bulk emails if I have just the email protections in the XGS ?

Hi, i need some help. We send from a internal postfix server about 3000 mails to customers. Some of the mails bounced, because of some limits in XG SMTP Services. I received this errors message in postfix.log 550 Mail Submission Rate is too high…

I need to make a rule only by name, for example, the message contains the word red, and I want to stop the sending, how do I?

Hi, in 19.0 MR1 there is a new option "Email - Added an option to report a spam email as a False Positive from the quarantine release screen". Our HR department will receive mails from another company which sends encrypted pdfs - so the MTA can't…

We're using XGS126 (SFOS 19.0.0) with active Mail protection subscription and our mails are hosted on on-premises Exchange server. We had issue, that we got error message because Sophos couldn't verify certificate for our internal mail server and mails…

Hello, an XG uses a smarthost in the upstream to send and receive mails towards the internet. My problem is that the XG sends outgoing mails already on the right interface, but here is a transfer network towards the smart host, which is private and…

Hi all, I have Sophos XG 18.5.4 with multiple WAN lines (different vendors for failover) and also multiple IP addresses per wan line. Outgoing SMTP traffic needs to fit MX config in internet so I defined SD WAN and NAT rules as described here https…

Hello. Need help with Sophos XGS136 Firmware 19, I have enabled email protection and created a on prem mail server, I don't have problem for external domain to reach the mail server. It would be able to received mails. My problem is from the on…

Hello, I'd like to disable this version of TLS from my MTA configuration, is it possibile? I already enable the flag on "Disable legacy TLS protocols" Thanks in advance for the help. Francesco

We have an XGS cluster and we want to use the Email protection module in MTA mode. When entering a static route to a mailserver, the emails are normally sent over port 25. When using the Spam protection the normal procedure for blocking non existing…

Hi! On a Sophos XG 115 with v19.0, how can I set the quarantine digest of a user to include other email addresses of the user (not only his main address)? I can't find anything about this in the docs. Is it also possible to send a quarantine digest…

After upgrading the XG firmware to 18.5.3 we are receiving significantly more spam than before the upgrade. There are lots more sales / cold call type emails plus some which clearly should not have come though such as weight loss, performance enhancement…

Hi Team, I'm facing some issues regarding notification and firewall configuration backups sent using email recipient. Emails are accepted by Sophos Firewall but never delivered, in MTA mode the emails are bounced and never delivered. Can some one…

Hi, We've a number of XG86s and a pair of UTM 330s, so we are quite familiar with Sophos kit. We have an old and wheezing Symantec Email Gateway which sits between our on-premise exchange (we are midway through a hybrid o365 migration) and Mimecast…

Suddenly seeing a lot of rejected emails. Hover over the rejected in the log shows " Sophos Anti Spam Engine has blocked this Email because the sender IP is blacklisted" These same senders can be fine within minutes before/after these rejected emails…

Hi, I may have made a big mistake. Does the XGS not have a disk cache for email? I'm moving from the UTM and it never occurred to me that the product line that ISN'T on its way out wouldn't have the same/similar functionality (albeit managed quite differently…