• HA active-passive preferred primary device

    FFin
    FFin
    Documentation says for HA active-passive you should select a preferred primary device, because " only the initial primary device holds the licenses and supports services, such as FastPath offloading. ". Does this mean if auxiliary appliance is currently…
    • Answered
    • 2 months ago
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  • migration fw xg to xgs

    Gerardo Josic Rodriguez Paredes1
    Gerardo Josic Rodriguez Paredes1
    Dear good evening, I have a firewall migration requirement for a client who has a Sophos XG450 firewall in version SFOS 19.0.2 MR-2 Build472 and wants to migrate to a new XGS4500 computer. Is it possible to do this migration by generating a backup…
    • Answered
    • 2 months ago
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  • Possible to Backup/Restore to a different (higher/lower) model?

    148Points
    148Points
    Hi, i was just wondering if it's possible with the latest SFOS to backup and restore from a XG 210 to a XGS 2300 and from a XG 230 to a XGS 2100? Thnaks alot!
    • Answered
    • 2 months ago
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  • HA_degraded, device is showing faulty

    IT Command Center
    IT Command Center
    Hi, We have configured a HA in the site and it was working fine from last one year, HA degraded yesterday, Primary device is showing faulty All the cable connections are working fine, How to resolve this issue ? What would be the reason for…
    • Answered
    • 2 months ago
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  • Packet Capture filtering

    DavidSain
    DavidSain
    We manage 241 firewalls via Central for our customers. We have management from the internet locked down. When performing a packet capture in the WebUI, there is a "Display Filter" button. If I want to filter on a specific rule, I have entered the Rule…
    • 2 months ago
    • Sophos Firewall
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  • Cannot connect to XG135

    Daniel Zuwala
    Daniel Zuwala
    Hi, I recently acquired a used XG135. When I got it, I plug an ethernet cable on Port1 and the light was on and told myself that all was ok then. So I decided to make a reset factory, and since then the Port1 never show up. No lights, no connection…
    • 2 months ago
    • Sophos Firewall
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  • Sophos Firewall default Certificate Problem new deployment

    Gerd Rehders1
    Gerd Rehders1
    Hi, I'm facing a new issue: After deploying new Firewall the fresh instance cannot be synchronized with Central. Device keeps hanging on state connected The default certificate seems to be invalid (Namibia???) After editing the default authority and…
    • 2 months ago
    • Sophos Firewall
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  • Can I still manage my Sophos Free Home Firewall after 30 days trial period?

    Wepee
    Wepee
    Hi, I had install SFOS on my own old PC for some time, but did not connect /join Sophos Central after more then 30 days. I was trying out DNS protection after watching this video from Sophos Techvids: https://techvids.sophos.com/watch/YKKJiTqRndLS1eKRKsdJqe…
    • Answered
    • 2 months ago
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  • How to monitor WAN and VPN outages?

    Andrej Pirman
    Andrej Pirman
    Hi, we have problems on remote/branch offices with ISP, because PPPoE internet link is dropping sporadically, sometimes every few minutes, sometimes it is OK for whole month. Drop is not significant in time units, just a disconnect and reconnect usually…
    • Answered
    • 2 months ago
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  • firewall License

    SatyabrataB
    SatyabrataB
    Hi, we are using xgs-3300 due to user and throughput increase in firewall utilization also increase we are planning for upgradation If we purchase a higher model xgs series can we use the existing license or do we need to purchase separately. …
    • 2 months ago
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  • We want to configure port 2 OR 3 as LAN in command to access web interface port 1 is dead

    Anesu Dangarembwa
    Anesu Dangarembwa
    we have reinstalled the firmware for the firewall. and port 1 is not working it was damaged. we are trying to configure port 2 or 3 as LAN via the command line When we try to use interface configuration it is not allowing us to configure port 2 , we…
    • Answered
    • 2 months ago
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  • XG210 upgrade to XGS2100 in HA active-passive configuration

    David Crawley
    David Crawley
    I have a current setup with a pair of XG210 in HA Active-Passive mode and am preparing to upgrade them to XGS2100 in the same HA configuration. I have a configuration backup from the active XG210 and have attempted to restore it to the new XGS2100 but…
    • Answered
    • 2 months ago
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  • Reimage Sophos Firewall not possible

    Rob Coenen
    Rob Coenen
    Hello, Yesterday I tried to reimage a Sophos Firewall of ours but I didn't succeed. I followed the instructions as provided on https://docs.sophos.com/nsg/sophos-firewall/21.0/help/en-us/webhelp/onlinehelp/AdministratorHelp/BackupAndFirmware/Firmware…
    • 2 months ago
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  • HA Setup - Active Passive

    SophosNewby
    SophosNewby
    Ok everyone, I am trying to get back to our HA setup and have a few questions. We have 2 X XGS3100's, the Primary unit is active and currently registered and subscribed. I fired up the second 3100 today, now it is only connected back to the switch thru…
    • Answered
    • 2 months ago
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  • XG 210 rev 2 Web Port Admin Password reset?

    JAMES STOCKTON
    JAMES STOCKTON
    Hello! I've obtained a retired XG 210 rev2 for my homelab and have performed both factory reset and admin password reset via console. The admin password is successfully reset on the console side as I can login using admin/admin however the web portal…
    • Answered
    • 3 months ago
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  • "Switch to passive device" CLI command

    Emre Coskun
    Emre Coskun
    Greetings, I want to set my Auxiliary device as Primary because I cannot access the web interface of my Primary device. Is there a CLI code for the button I marked in the picture below? Thank you in advance for your help.
    • 3 months ago
    • Sophos Firewall
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  • SNMP not working after reboot - error finding row index in _ifXTable_container_row_restore

    LHerzog
    LHerzog
    After a Reboot, we cannot query our XGS SFOS 20.0.1 with SNMP anymore due to errors with the snmpd service. Before the reboot it was fine. snmpd is running. saving the config again via Webadmin does not fix the issue, it restarts with the same errors…
    • Answered
    • 3 months ago
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  • sophos xg api xml

    THG THG
    THG THG
    Hello I want to extract the password of the guest user via API from Sophos XG
    • Answered
    • 3 months ago
    • Sophos Firewall
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  • IPSec VPN and Certificate Migration

    Clay Tsuhako
    Clay Tsuhako
    We currently use an SSL certificate from Digicert for IPSec VPN access for users. When migrating from an XG 210 to and XGS 2100 do I need to buy a new certificate or will the current certificate transfer over during the migration? Thank you.
    • Answered
    • 3 months ago
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  • High memory usage after updating to firmware 20.0.2 on XG 116

    Rafael Daibes
    Rafael Daibes
    Hello, community! We recently updated the firmware of our XG 116 device to version 20.0.2 and noticed a significant increase in memory usage, which now consistently stays above 80%. Before the update, memory consumption was at normal levels. Has anyone…
    • 3 months ago
    • Sophos Firewall
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  • Notifications or alerts on the Pocket loss and Latency of the WAN link

    Firewall Monitoring
    Firewall Monitoring
    Hi, We have configured the SDWAN profiles for the WAN links and we are observing the pocket loss and latency on the particular link, Is there any way to get the notifications on these profiles over mail or SNMP ?
    • 3 months ago
    • Sophos Firewall
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  • Can't restore backup. Insufficient space SG115 -> XGS116

    FMMario
    FMMario
    Just for other to information! Firewall migration from SG115 (SFOS 20.0.0 GA-Build222) to XGS116 (SFOS 20.0.2 MR-2-Build378) is not possible exported backupfile from SG115 with a sice of 19,0 MB (19.963.264 Bytes) Error message on import backup to XGS116…
    • Answered
    • 3 months ago
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  • Migration From XG 210 To XGS 2100

    Clay Tsuhako
    Clay Tsuhako
    Hello: I am getting ready to migrate from 2 XG 210 firewalls in active/passive mode to 2 XGS 2100 firewalls and I had a couple of questions on the setup. The XG 210 are both running SFOS 20.0.2 MR-2-Build378. I know that I need to upgrade the firmware…
    • Answered
    • 3 months ago
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  • XGS2100 with SFOS 20 GA - blocks UDP 500/4500 from WiFI2WAN or from LAN2WAN

    juergenb52
    juergenb52
    Now the XGS2100 HA Cluster (SFOS 20 GA) also suffers from the same problem as the XG125 Rev.3 (SFOS20 MR2) and the XG115w Rev.3 SFOS20 MR2). The firewalls start blocking UDP traffic on port 500/4500 for no apparent reason. It seems to me that faulty…
    • 3 months ago
    • Sophos Firewall
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  • XG115 with SFOS 20 and MR2, how do i remove Physical Port 5 & Port 8

    juergenb52
    juergenb52
    How do i remove the Physical Ports 5 and 8 in a XG 115 firewall from cli? After a restore of a XG125 backup into the XG115w i have these ports, they should be pseudo ports and editable. But they are not..
    • 3 months ago
    • Sophos Firewall
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