• XG 125 firewall stuck at "Updating firmware"

    Paul Gonzaga
    Paul Gonzaga
    Purchased 2 new XG 125. During the initial setup, I checked " Download Latest Firmware ". Now for the last 3 hours, one of them has been stuck at Updating firmware. Any work arounds?
    • Answered
    • over 2 years ago
    • Sophos Firewall
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  • Sophos XG backup methods

    ChriZathens
    ChriZathens
    Hello guys! I have been receiving a backup of my Sophos XG configuration to an email every night for quite a while now, no problems whatsoever. I wanted to setup a secondary option to send a weekly backup to an ftp server. After applying the settings…
    • Answered
    • over 2 years ago
    • Sophos Firewall
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  • Sophos XG backup to FTP hostname

    Jorge Vidal
    Jorge Vidal
    Hello. Is it not possible to somehow indicate a name (dyndns, etc.) on the FTP server for backup? We have an FTP server but if the IP changes we have to change the IP on all client firewalls. Best regards.
    • Answered
    • over 2 years ago
    • Sophos Firewall
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  • Safe to upgrade XG210 (SFOS 18.5.3 MR-3-Build408) in HA to SFOS 19.0.0 GA-Build317?

    Fred_B
    Fred_B
    In the thread "SFOS 19.0 almost bricked my XG230" a general conclusion is " Looks like there is some compatibility issue of the latest SFOS 19.0 with XG2XX series hardware " Is this the case? TIA, Fred
    • Answered
    • over 2 years ago
    • Sophos Firewall
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  • SFOS 19.0 almost bricked my XG230

    webmaster webmaster
    webmaster webmaster
    Hi, did a standard FW upgrade today during lunch....big mistake. The XG booted into failsafe mode and stayed there. The garner service did not manage to start. Did a factory reset, then loaded the configuration. Same thing. After a bit of plundering…
    • Answered
    • over 2 years ago
    • Sophos Firewall
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  • XG85: Latest firmware SFOS 17.5.17 MR-17-Build837?

    Joe Schmoe
    Joe Schmoe
    Is the latest firmware for XG85 SFOS 17.5.17 MR-17-Build837? If not, how can I upgrade as the admin console tells me I'm on the latest one.
    • over 2 years ago
    • Sophos Firewall
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  • v19.0 upgrade risks

    IT Cedar Admin
    IT Cedar Admin
    For those that upgraded, any risks of functionality breaking? One concern I have is whether VPN users certificates will change and need re-enrollment?
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Restore backup

    Christian Doelhoffs
    Christian Doelhoffs
    Hi All, I have to restore a backup made on a configured firewall (xgs107) to a new one, same hardware and software version. All runs ok, the complete configuration and settings are present. Howether, no traffic is traversing the firewall from any…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • List SFOS Firmware Versions of all customer Appliances

    FFin
    FFin
    Hi Community, is there an simple approach to get currently installed SFOS-Version from all partner-accessible customers? Central API does not offer query of central managed firewalls by now. Jumping through all central-customters usings central partner…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Failed to upgrade config from V18.5 MR3 to V19.0 GA

    Noah Hu Hong
    Noah Hu Hong
    Hi I was trying upgrade the firmware from V18.5 MR3 to V19.0 GA. console showing: Migrating config from SFOS 18.5.3 MR-3-Build408 to SFOS 19.0.0 GA-Build317 ERROR(0x03): Failed to migrated config. Load default. logs at /log/migration.log…
    • Answered
    • over 2 years ago
    • Sophos Firewall
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  • Sophos XG Backup could not be sent due to incorrect server configuration

    JanQ
    JanQ
    Hi, I have an issue with scheduled backups of my Sophos XG VM. When I try to make a backup I get the following error: It also does not matter if I do a local backup or by mail. The error stays the same. The current Firmaware: SFOS 18.5.3 MR-3…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Cannot restore config on current device

    Stuart James
    Stuart James
    I've spun up 17.5.14 MR-14 in a Hyper-V virtual appliance and I'm trying to restore the configure on setup from 17.5.13 MR-13 and it keeps saying it can't restore config on the current device The device that the backup was made on an XG210 which has…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Logs of inverting firmware

    IvanildoGalvão
    IvanildoGalvão
    Guys, a user in a company that is our customer, made the mistake of inverting the boot firmware on the XGS 3300, causing an inconvenience in the company, because all the networks were offline, he ended up reversing to the original firmware of the equipment…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG 17.5.16 to 18.0.6 Upgrade - interesting problem

    MustafaTASCI
    MustafaTASCI
    Hi; I have XG 310 devices working active-passive HA. There are too many RED devices, hundreds of rules and hundreds of address, MACs on this device. This devices are very critical for me and my company. For a long time, devices have been working…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG Firewall firmware update

    Prasad Kochrekar
    Prasad Kochrekar
    In our organization we are using Sophos XG firewall, we are not getting firmware updates.Details of our firewall are mentioned below for your reference. Organization Name - GS Caltex India Pvt Ltd Model - Sophos XG 125 Version - XG125 (SFOS 17…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • CPLD Updates

    JasP
    JasP
    We recently installed a new XGS and as part of the initial installation, we were notified of a CPLD update. Is there any way to tell what version of CPLD firmware is running on an XGS? What is the process for any future updates? Are these only ever…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • restore old XG105 to VM

    sixteen again
    sixteen again
    Our sophos XG105 , running 16.05.2 MR-2 died during firmware upgrade. (Nothing on serial or VGA , I gave up on it) However, we do have a recent config saved, and we try to at least view it to we have a clue what config was , like firewall/nat rules…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • SFOS 18.5.2 MR-2

    OldMtnGoat
    OldMtnGoat
    I loaded version 18.5.2 MR-2 and found that access to my printers stopped working from wireless. I went round and round trying to fix the problem but nothing worked. My wireless is on a different physical port than the printers. Version 18.5.2 MR-2 does…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Firewall reboot time post firmware upgrade

    Pramodh Maheshwar
    Pramodh Maheshwar
    I had upgraded from ver 18.05 to 18.06 and has been over an hour now the applicance is isnt back online?
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • How to config migration when upgrading from Sophos V17 to V18

    hyun jin
    hyun jin
    Hello. Is there a way to migrate the config that was used in V17 to V18 so that it can be used continuously after upgrading? After upgrading, the existing config will be messed up. In particular, the NAT settings... Please help.
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG310 firmware upgrade path

    Harvent Rau Mogana Ravu
    Harvent Rau Mogana Ravu
    My current Sophos XG310 firewall version is 18.0.5 MR-5-Build586. I'd want to update the firmware to the most recent and stable version. Can I jump right to 18.5.2 or should I first upgrade to 18.0.6? The suggested firmware from the Sophos portal is shown…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Schedule firmware updates - XG

    Ryan Partington
    Ryan Partington
    I'm so used to manually having to do firmware updates out of hours, I never questioned it. Many firewalls we manage are customers who we don't manage in central. We've won their firewall business, but are not the incumbent partner. Today for some reason…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Upgrading to Firmware SFOS 18.5.2 MR-2-Build380 causing internet slowness

    RyanHosiassohn
    RyanHosiassohn
    Has anyone else upgraded the firmware version SFOS 18.5.2 MR-2-Build380, and experienced major performance issues ? Any traffic going to the internet was drastically slow . We hat to revert back to : SFOS 18.5.1 MR-1-Build326 For it t be right…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Bug while Exporting and Importing IPsec Connections

    Francisco Montes Montes de Oca
    Francisco Montes Montes de Oca
    Hi, yesterday while Exporting and Importing various configurations from an XG 310 with latest firmware, to a new XGS 3100 I found a bug. The original device has a master key set up. When I tried to export just the IPsec connections, the new device did…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • XG135 - SFOS 18.5.2 MR2-Build380

    Alan Spark
    Alan Spark
    We have an XG 135 and were prompted about this update a few weeks ago (we are currently on SFOS 18.5.1 MR-1-Build326). I have been putting it off due to the following two entries in the changelog: NC-69456 [Firewall] Device goes into Failsafe Mode…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
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