Hi Team, I'm facing some issues regarding notification and firewall configuration backups sent using email recipient. Emails are accepted by Sophos Firewall but never delivered, in MTA mode the emails are bounced and never delivered. Can some one…

Hi, We've a number of XG86s and a pair of UTM 330s, so we are quite familiar with Sophos kit. We have an old and wheezing Symantec Email Gateway which sits between our on-premise exchange (we are midway through a hybrid o365 migration) and Mimecast…

Suddenly seeing a lot of rejected emails. Hover over the rejected in the log shows " Sophos Anti Spam Engine has blocked this Email because the sender IP is blacklisted" These same senders can be fine within minutes before/after these rejected emails…

Hi, I may have made a big mistake. Does the XGS not have a disk cache for email? I'm moving from the UTM and it never occurred to me that the product line that ISN'T on its way out wouldn't have the same/similar functionality (albeit managed quite differently…

Hi, I have emails with an 88% probability of spam that are not being quarantined. I would like to change this check: for example, if an email has the 70% of spam probability, then will be quarantined. Is it possibile?

So, we upgraded to 18.5.3 and receive a lot more SPAM than usual I created two cases and Sophos has no solultion to fix this at the moment. So that is enhanced plus support value ... The only option would be a downgrade to 18.5.2 or wait a few month…

I was wondering if anyone else is having issues with the email filter, the additional subscription on-prem Exchange 2019 server XGS3100 is the latest build (upgraded from UTM) the spam filter is useless and letting through a lot of spam, does…

Hello Community. Sophos XG Firewall Firmware Version 18.5.3. We have too many of False Positive, and false negatives. The quality of Spam filtering is very poor. It is letting too many stupid emails go through. Checking the Logs, there are random…

Hello, in the last few days we have repeatedly had the problem that the MTA has sent the SMTP-Packets to our internal Exchange-Server without an IP-Address (0.0.0.0). We use version 19 (SFV4C6 / 19.0.0-B317) as VM in Hyper-V. We can only solve the…

Mail log and Spool Log pages are not refreshed . they show old status.

Hi, On our XGS, I'm trying to figure out the purpose of "Email address(es)/domain(s)" under Email > Address groups. At first I thought it was a way of explicitly listing spammers, but our own domain is listed there, along with Premium and Standard…

Emails generated by firewall and also ones released from quarantine are just being queued and not being delivered . Please help am on SFOS 18.5.2 MR-2-Build380

So Mimecast has a US outage about an hour ago that has since been resolved. I have 12 outbound emails stuck in the spool with status failed. When selected and the retry button is clicked nothing appears to happen. The logs show no further activity on…

Hi I just updated the firmware for my XG-115 firewall. Then the device got rebooted. Thereafter i am getting POPIMAPDaemon Dead error under Services area How do i get it fixed?

Hello @all, I can't save the settings under Email / General settings / SMTP Settings. No changes can be made, Mode is MTA and SFOS 18.5.3 MR-3-Build408 is installed. How can I solve that? Many thanks TBC

So I have a user getting emails from a questionable source at noreply@example.com . However, all other users receive acceptable emails from that same sender. Any way to stop my one recipient from receiving emails from that address, w/o blocking emails…

Hi, is there any best practice for bypassing the MTA for single internal host? I want a Exchange OnPremise Send Connector to send without a smarthost and use TLS / Domainbased Validation?

Today i had to reboot my FW SFOS 18.5 MR3 After the reboot the anti-spam service did not automatically restart, manual starting the service is not possibe.

After the 18.5.3 MR-3 update control center shows that SMTPD is dead. Via advanced console 5 - 3 I restarted the smtpd service service smtpd:restart -d -s nosync. service antispam:restart -d -s nosync. This did not solve it. I tried stopping…

Hi all I see a lot of relaying attempts from specific country every day, i am tired of adding the new IP everyday to the firewall rule since they use a new IP every time I can make a NAT for this country to re direct their request to fake server specifying…

We are migriting SG to XGS and one missing feature is that we have to add networks to E-Mail Exceptions. E. g. we often had problems using greylisting with O365 or Google-Mail. They have lists of networks that should be excluded in the greylisting. The…

HI Today I had a problem that almost all incoming emails were being listed as rm blacklist by Sophos XG450 (SFOS 18.0.5 MR-5-Build586) in MTA mode, analyzing some were clearly wrong, like Gmail senders. Analyzing, I removed the use of the RBL "Standard…

Good morning, we have made a backup of our old SG310, uploaded it to the new XGS3100. All settings were applied, however all incoming emails are marked as bounced and do not arrive at our local Exchange Server. The settings are 1 -1 to the old system…

God day everyone. We have a certain e-mail address that we're 100% sure has been infected by a virus. The virus makes the address send spam mails constantly. And while they are being sent to quarantine before they are delivered, the load is still…

Hallo, ich habe die Benachrichtigungseinstellungen konfiguriert. Egal ob ich den integrierten Mailserver oder meinen externen Mailserver benutze bekomme ich die oben genannte Meldung und es kommt nichts an. Ich habe bereits in dem englischen Forum…