Hi, i need some help. We send from a internal postfix server about 3000 mails to customers. Some of the mails bounced, because of some limits in XG SMTP Services. I received this errors message in postfix.log 550 Mail Submission Rate is too high…

I need to make a rule only by name, for example, the message contains the word red, and I want to stop the sending, how do I?

Hi, in 19.0 MR1 there is a new option "Email - Added an option to report a spam email as a False Positive from the quarantine release screen". Our HR department will receive mails from another company which sends encrypted pdfs - so the MTA can't…

I need to block sensitive data in compliance with the Brazilian GDPL ????

We're using XGS126 (SFOS 19.0.0) with active Mail protection subscription and our mails are hosted on on-premises Exchange server. We had issue, that we got error message because Sophos couldn't verify certificate for our internal mail server and mails…

Hello, an XG uses a smarthost in the upstream to send and receive mails towards the internet. My problem is that the XG sends outgoing mails already on the right interface, but here is a transfer network towards the smart host, which is private and…

Hi all, I have Sophos XG 18.5.4 with multiple WAN lines (different vendors for failover) and also multiple IP addresses per wan line. Outgoing SMTP traffic needs to fit MX config in internet so I defined SD WAN and NAT rules as described here https…

Good afternoon, I'm trying to create DLP, however creating rule by rule seems to take a long time. I would like to know if there is any template ready to apply to my Sophos. However, I would like rules in compliance with Brazil's ?

Hello. Need help with Sophos XGS136 Firmware 19, I have enabled email protection and created a on prem mail server, I don't have problem for external domain to reach the mail server. It would be able to received mails. My problem is from the on…

Hello, I'd like to disable this version of TLS from my MTA configuration, is it possibile? I already enable the flag on "Disable legacy TLS protocols" Thanks in advance for the help. Francesco

We have an XGS cluster and we want to use the Email protection module in MTA mode. When entering a static route to a mailserver, the emails are normally sent over port 25. When using the Spam protection the normal procedure for blocking non existing…

Hi there, is this somehow possible in XG? Any idea how to solve this in XG? Before it was possible by using MimeTypes to quarantine, this is the way the customer did that. I´m only interested in if and how it is possible on XG. Thank you…

Hi! On a Sophos XG 115 with v19.0, how can I set the quarantine digest of a user to include other email addresses of the user (not only his main address)? I can't find anything about this in the docs. Is it also possible to send a quarantine digest…

After upgrading the XG firmware to 18.5.3 we are receiving significantly more spam than before the upgrade. There are lots more sales / cold call type emails plus some which clearly should not have come though such as weight loss, performance enhancement…

Hi Team, I'm facing some issues regarding notification and firewall configuration backups sent using email recipient. Emails are accepted by Sophos Firewall but never delivered, in MTA mode the emails are bounced and never delivered. Can some one…

Hi, We've a number of XG86s and a pair of UTM 330s, so we are quite familiar with Sophos kit. We have an old and wheezing Symantec Email Gateway which sits between our on-premise exchange (we are midway through a hybrid o365 migration) and Mimecast…

Suddenly seeing a lot of rejected emails. Hover over the rejected in the log shows " Sophos Anti Spam Engine has blocked this Email because the sender IP is blacklisted" These same senders can be fine within minutes before/after these rejected emails…

Hi, I may have made a big mistake. Does the XGS not have a disk cache for email? I'm moving from the UTM and it never occurred to me that the product line that ISN'T on its way out wouldn't have the same/similar functionality (albeit managed quite differently…

Hi, I have emails with an 88% probability of spam that are not being quarantined. I would like to change this check: for example, if an email has the 70% of spam probability, then will be quarantined. Is it possibile?

So, we upgraded to 18.5.3 and receive a lot more SPAM than usual I created two cases and Sophos has no solultion to fix this at the moment. So that is enhanced plus support value ... The only option would be a downgrade to 18.5.2 or wait a few month…

I was wondering if anyone else is having issues with the email filter, the additional subscription on-prem Exchange 2019 server XGS3100 is the latest build (upgraded from UTM) the spam filter is useless and letting through a lot of spam, does…

Hello Community. Sophos XG Firewall Firmware Version 18.5.3. We have too many of False Positive, and false negatives. The quality of Spam filtering is very poor. It is letting too many stupid emails go through. Checking the Logs, there are random…

Hello, in the last few days we have repeatedly had the problem that the MTA has sent the SMTP-Packets to our internal Exchange-Server without an IP-Address (0.0.0.0). We use version 19 (SFV4C6 / 19.0.0-B317) as VM in Hyper-V. We can only solve the…

Mail log and Spool Log pages are not refreshed . they show old status.

Hi, On our XGS, I'm trying to figure out the purpose of "Email address(es)/domain(s)" under Email > Address groups. At first I thought it was a way of explicitly listing spammers, but our own domain is listed there, along with Premium and Standard…