Hi, I've got a used XG 115w rev3 and installed the Sophos XG Home Software Version on it. The issue I encountered was that after a successful installation of the SW image, I cannot reach the appliance to complete the initial wizard. When patched…

Hi, How can I change the Device Registration Details ? Is possible to change the details, after I have done registration? Thank you.

Good Morning, I activated the Home version of Sophos Fiewall. To verify the correct operation of the hardware ( a WatchGuard M370 :-) ) I need to monitor the CPU rtemperature. I found some discussion that indicates via SSH to use the “sensors” command…

I spent the last 45 minutes trying to get through to the support portal and actually submit a support question to the official support, but obviously failed due to not being able to register on the support portal since I have no current relationship to…

Hi , I just want to find out if I registered my Serial Number for PC no.1, later the PC died ( not working order), can the Serial Number be transferred to a replacement PC no.2? Or the serial number is not transferrable, I need to apply a new one…

I am writing to seek assistance regarding an issue I am facing with my Sophos Firewall. I am currently using the free version of the Sophos Firewall. Recently, after changing my IP address, I noticed that the system stopped downloading updates and all…

Hello all, I've had my XG Home appliance setup and registered since Sept 1, 2023 without issue, everything was green on the dashboard\home page. Today, these two services are stopped and refuse to start stating that I need an Intercept X license…

I have a Sophos Home that has lost its admin password. I only have access via the central system and through an administrator account, but I want to recover the main access. Is there a way to do this? Elton

Hi I having issues with upgrading my Sophos XG Firewall (Home Edition) virtual appliance to SFOS 20.0.1 MR1-Build342 from SFOS 20.0.0 GA-Build222. I can download the firmware via the appliance with no issues, the issue is soon as I press install, webadmin…

Hi all. I have been trying to install sophos xg home on my router and I cannot get past the firmware install. The install fails on "installing firmware64298 blocks cat: can't open /etc/versions: no such file or directoy this appliance does not satisfy…

Community, hi guys, im new to sophos and im just starting my journey using it and encountered this error when im trying to register the sophos xg home edition. Im not sure what could be causing this issue. Im pretty sure its not internet connection…

I'm using the Home Firewall 20.0. I configured IPSec VPN to access devices in the home. I can access most devices, but not the Sophos firewall itself. Although the VPN shows up as a zone, it does not show up as an interface (a "tunnel" interface, with…

Hi All, I'm stuck trying to re-register my firewall. I rebuilt it onto new hardware and gave it the original serial number (Home edition). I had removed it from my SC account, which was perhaps a mistake, assuming that I'd need to do a fresh registration…

Hello, I can get a Sophos SG refurbished for a good price. Is it possible to use a Sophos SG/XG with a Home License or only the new XGS, which is overpowered for my home lab. Is ist also possible to use the Sophos SG / XG in a fiber uplink, carrier…

I've used Sophos Home Firewall edition for years and never had a licensing issue, now after the newly upgraded Sophos Central last year i have not been able to get a working Sophos Home Firewall license. The site still says it's free for full protection…

Hi, I just bought a SG125 Rev.3 and trying to get it running. I followed the steps as recommend in the different threads and created a bootable device using SW-19.5.3_MR-3-652.iso and in the second try SW-20.0.0_GA-222.iso In both variants everything…

Hello Community, I have been trying to update Sophos Firewall from v19.5 MR3 to v20 GA, and it fails. Through the Firmware page, I: - Download the firmware, shows success. - Install it, shows success applying it. - On device reboot, v19…

Good Day All. I built my Sophos Firewall, downloaded and registered SFOS. I use this firewall in my home network and I made a recent change to Static IPs. Once I set a static on the WAN interface, 2 things happened. I could not longer access the Web Admin…

Hi all, my setup at home is the following. I have a proxmox host on which I have created an active/passive HA installation of SFOS v20. HA is connected and all green. When I try to register this installation to Sophos central, only the active peer is…

Long-time Sophos Firewall Home Edition user, running v20 without issue. PROBLEM arises while replacing my aging SATA SSD with an M.2 nVME drive ... Downloaded v20 .ISO, burned to disc Disconnect old SATA SSD, install new M.2 nVME Boot from…

I installed the Home version on a virtual machine to see if it worked. Now I want to delete that VM and install the firewall on a physical PC. How do I free up the license from the VM so I can use it on the other PC?

I am wondering if anyone can assist me with the registration of my device XG125W . When I try to register /claim the firewall using the serial number of the device , I receive one of two error 's . Error 1 , Licensing ,Ficewall licenses , Claim firewall…

Hey everybody, I have made a little dump error ... I was setting up mein new Firewall @ Home and wanted to activate the License, whilte I was questioned if I want to apply to the 30 days Xstream Protection bundle or want to activate the Home License…

Hello, I'm very new the Sophos XG Firewall. Curerntly playing with the home use free edition for the last few months. Today the firewall prompted me to install new firmware V20 GA something. After upgrade and reboot I now get a blank white…

Hello everyone in the Sophos community. I have a problem with Sophos Firewall Home. License features such as Network protection, Web protection, Email protection, Web server protection are deactivated. Even though the expiration date is Tue 31 Dec 2999…