• Sophos Connect Not Creating config Folder(Continued)

    Anthony Anderson
    Anthony Anderson
    Reopening this discussion: Sophos Connect Not Creating Config Folder because the answer is NOT correct. This faulty installer has NEVER, and I mean N-E-V-E-R created a "config" folder in ANY, and I mean absolutely ANY customers PC, ever, no matter what…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect GUI Problem

    BruceGiles
    BruceGiles
    I've found two other reports of this in the forum, both less than a year old, and both threads were locked without a solution. So, I'll try again. We have one user who is having a problem with the user interface in Sophos Connect. There is no formatting…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect 2.2.90 - Service not available

    LHerzog
    LHerzog
    Since our company upgraded trom 2.2.75 to 2.2.90 this is a known issue here. The client needs to be reinstalled then. This has only been a very rare issue with the old version. Has Sophos identified the cause yet? Any fixes in the pipeline? …
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • sophos connect install or update via GPO without script

    Parker User
    Parker User
    i would like to use GPO for my client user,also i reference the script via GPO but this is not fit to me, could someone can help me to depoly sophos connect via GPO without script, Many thanks.
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos connect MSI package

    Nick KEY
    Nick KEY
    Hi, as you know, there a new Sophos connect version 2.2.9 MSI package. I have download it and want to deploy it. At the time is the old version 2.2.7 installed. If I deploy the MSI Package with msiexec.exe /i "d:\VPNt2290.msi" /QN It appears…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect Losing Connections/Profiles

    ptho
    ptho
    We've moved to Sophos Connect and have found that some of our users are losing their connections in the app. For instance, as part of a software deployment, we will push Sophos Connect and the Provisioning File to the client with an automatic import…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect only connects one time - Strongswan service needs to be killed and restarted to connect again

    Stefan Prokopf
    Stefan Prokopf
    Hi, i got an issue with a Windows 11 client. The Sophos Connect client using an existing IPsecVPN connection doesnt connect anymore. On investigation i figured out, that the client connects one time after reboot - if i disconnect the session and…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect SSL VPN not disconnecting on firewall when user disconnects

    Deb Smith1
    Deb Smith1
    I have users who are using Sophos Connect 2.2.90 to establish a connection to the firewall. The authentication step is VERY slow, but they eventually connect. The problem is this: when they disconnect using the DISCONNECT button in Sophos Connect, they…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Doesn't ping AD server when I connect with SSL VPN

    SAVAS
    SAVAS
    Merhaba, Uzak bir bilgisayardan SSL VPN ile Sophos güvenlik duvarına bağlandıktan sonra AD sunucuma erişemiyorum ve ping atamıyorum. ancak aynı ağdaki farklı bilgisayarlara ping atabilirim AD sunucum yerel ağımda çok iyi çalışıyor ve ping gitti…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • SSL VPN Sophos Connect Client shows as Chinese Language when trying to deploy.

    tomrgsd
    tomrgsd
    I am trying to setup the Sophos Connect client as a published application via group policy. When I add the MSI it says the installer is for the Chinese language. I have deployed lots of msi applications before, but never encountered this. It will not…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Establishing a IPSec Connection with Sophos Connect behind ISP Router

    Rene Böhres
    Rene Böhres
    Hey everyone :-) I am trying to establish a remote client IPSec ( or SSLVPN I don't care) connection for users behind an ISP Router. or in other words Internet (Public Adress ) ISP Router (internal adress) Sophos This already ran on an older XG Version…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • SSL VPN to Sophos Connect Migration Anomalies; Some Resources Now Unavailable

    ptho
    ptho
    Hi Sophos Community, We've switched from using the SSL VPN client to Sophos Connect. All configurations used for SSL VPN via the old client are now used with Sophos Connect. For the most part everything has gone smoothly, only now some actions…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos XGS 136 (v19) - SSL VPN client

    John Giovannis
    John Giovannis
    Hi, I currently have a Sophos XGS 136 running SFOS 19.0.1 There is also an SSL VPN service that is running. Users are able to connect with either Open VPN (2.4.9) or Sophos Connect 2.2.75 without any issues. However one of the users upgraded to Open…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect - Does the User Portal have to be on the WAN interface for it to work?

    ptho
    ptho
    As title suggests - we noticed that Sophos Connect only seems to work if the User Portal is enabled on the WAN interface. This raises a point though > with MFA enabled this should be secure, however for people who were yet to setup MFA, would they…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • SSL VPN Client Certificate Source

    Klaus Tichmann
    Klaus Tichmann
    Sophos Connect uses openvpn as back-end for SSL VPN Connections. The openvpn client that is included with Sophos Connect supports getting the client certificate from the Windows Certificate Store (the option is cryptoapicert). This option works well…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Automatically Push Sophos Connect Upgrade

    Prateek Singhal
    Prateek Singhal
    Hello Community Members, Good day. I have one issue, where we have Sophos Connect Client rolled out to our users for remote working. When it was rolled out the version was 2.2.75 and current version is 2.2.90. We have to manually upgrade Sophos Connect…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos XG v19- VPN IPSEC connected but cannot acces LAN

    JOEL HENRY
    JOEL HENRY
    IPSEC Remote Access is connected but cannot access LAN resources. I recently configured an IPSec remote access VPN. However, IPSec clients are unable to access authorized LAN resources. SFOS 19 Below is my configuration: IPsec (sophos connect) Authentication…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Another issue with the Sophos Connect Client - Importing of user profiles is too limited or restricted...

    deejinoz
    deejinoz
    This is discussed in this, now closed, thread. Sophos Connect with multiple users on the same PC My specific scenario is as follows. I am a network admin for multiple clients that use Sophos firewalls. I invariably have various different user…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect 2.2 Help Opens Internet Explorer...

    deejinoz
    deejinoz
    This is discussed, in the thread, below but the thread appears to have been prematurely closed as the issue, whilst answered, has clearly not been resolved. community.sophos.com/.../sophos-connect---internet-explorer It is less than a month before…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos Client Connect - run_logon_script yes/no (Not working)

    tomrgsd
    tomrgsd
    When I download the .ovpn file from the user portal and open it in a text editor, there is line that says run_logon_script no. I tried just setting that to run_logon_script yes, but it does not have any affect. Looking for some assistance getting this…
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect Client can't be installed on Surface Pro 9?

    EdgeFour
    EdgeFour
    Morning, I have two identical Microsoft Surface Pro 9 (with the Microsoft SQ3 processor) and freshly installed WIndows 11. Both get the same error when trying to install Sophos Connect:l Here's a video of the failing installation: https://imgur.com…
    • Answered
    • over 1 year ago
    • Sophos Firewall
    • Discussions
  • SSL VPN copy config file failed

    Billy Chang
    Billy Chang
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • TLS engine error: FLOW_TIMEOUT through IPSec Remote Access Tunnel

    Markus Ottmann1
    Markus Ottmann1
    Hello community, we are facing a strange behavior since we´ve updated our XGS4500 to SFOS 19.5.0 GA-Build197 . Some website are not fully accessible through IPSec Remote Access Tunnel (via Sophos Connect Client). The first line of the above SSL…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG 18.5.3 and SSL VPN

    Matthew LaComb
    Matthew LaComb
    Trying to lab up and describe an upgrade process (outage windows and user impact) for some firewalls. I have 2 XG310s in HA and have done the following: 1. Assigned static LAN and WAN addresses; added LAN2LAN rule (with lan/vpn source to lan/vpn dest…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Sophos Connect (2.2.75.0506) - Service Unavailable

    Josh Dawson
    Josh Dawson
    I've read through previous discussions on this issue and have not come to a full resolution as of yet. We've had an uptick in users reporting the 'Service Unavailable' issue with their Sophos Connect clients and I'm attempting to identify the root cause…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
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