• XG 86 couldn't be turned on?

    Azer
    Azer
    Hi, The device XG86 I believe was blue and hang when i received this device. Currently, I am tryna access and reset to default but it couldn't be turned on even after plugging in and out. Its constant on red colour. No matter I plug in the power,…
    • Answered
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • Mellanox ConnectX-2 Ethernet adapter stops working

    Sophos User4275
    Sophos User4275
    Hi all, Seem to have an issue with my Sophos XG home firewall thats become worse following the latest update (SFOS 18.5.2 MR-2-Build380) Its running on a HP SFF desktop PC with 6GB ram, and a 4th gen i7. Using the standard Intel onboard NIC for…
    • over 2 years ago
    • Sophos Firewall
    • Discussions
  • SFOS 18.0.6 MR6 Hardware Installer ISO

    Zach Amos
    Zach Amos
    Does anyone happen to have a copy of 18.0.6 MR6 for the hardware appliance? I am trying to restore a config taken on 18.0.6 MR6 but it will not restore onto 18.5.1 MR1.
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Issue with my SOPHOS 310 Firewall (Sudden restart)

    Rodney Altamera
    Rodney Altamera
    Hi to all Sophos Support, I would like to ask your help regaridng the issue with my Sophos Firewall. Just today around 3:05-3:11AM (UTC+08:00) (philippine time). I don't know what caused the problem. Upon checking all the logs in the Sophos Firewall…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG 550 : Swap memory reached 99% exceeding the threshold of 95%

    Sophos User5303
    Sophos User5303
    Hi Today our internet connection get intermittent disconnected and checked the log found these several lines : SWAP memory Usage reached 99% exceeding the threshold of 95%. Our system using 2 Sophos XG-550 using HA, both the primary and auxiliary…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Extremely Slow Upload Speeds

    Mark Hougentogler
    Mark Hougentogler
    Ever since I installed the Sophos firewall, I noticed that I only get about 7-30Mbps upload speed. I have 1G/1G service and I have ruled many things out and have concluded it is definitely the Sophos firewall software (I have tried 18.0.5 MR-5-Build586…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Looking for rackmount ears on older SG 310

    John Raver
    John Raver
    I recently bought an older SG 310 (Rev1) firewall on eBay and it didn't come with rackmount ears. Does anyone know where I could buy some that will fit this firewall? Thanks in advance
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Node restarts daily after installing SFOS 18.5.1 MR-1-Build326

    DCallahan
    DCallahan
    Hi, we have two XG750 running in active/passive mode.Under SFOS 18.0.5 MR-5-Build586 everything ran more or less fine. On the 31st of October we installed SFOS 18.5.1 MR-1-Build326 and since then the active node reboots every day at 11:06pm CET. In…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • XGS 3300 random reboot

    HPC Kronos
    HPC Kronos
    Hi, I was wondering if there any logs to show the reason the device would reboot. Our device rebooted by itself during business hours and we like to find out why. I have checked syslog.log and applog.log but all I can identify is the appliance start…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • XG85 Firewall - not able to reset via console as it prompt mmcblk0: mmc_blk_err_check: general error sending status command, card status 0x80900

    Azer
    Azer
    Hi, I am trying to reset to default to factory settings and try to reset it via console. Please advise the error and what can I do to reset it or it has died? No matter I tried to select 1 and it keep prompt as shown below. ----- Sophos Firmware…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • RMA request defective XG310

    Bart van der Horst
    Bart van der Horst
    Hi Support, LuCar Toni FloSupport We have a RMA replacement running for over a week now for a defective XG310 unit. We escaladed the case but no answer to when the replacement is going to be delivered. We are running an customer cloud solution…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Trying to install sophox xg firewall on dedicated hardware, black screen after booting on usb drive

    not yourbusiness
    not yourbusiness
    Hello, I’m trying to install sophox xg firewall on my dedicated hardware. The hardware is : ASUS PRIME H510M-A Intel Core i5-11400 Corsair Vengeance LPX 16Go (2x8Go) Samsung 970 EVO Plus Intel E1G44ET PRO/1000 ET QUAD PORT PCI-E SERVER NIC DELL…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG v17.5 ISO for XG Hardware

    Michael Ives
    Michael Ives
    Hi all, Is someone able to provide me with a working link to download the XG firewall ISO for a Sophos XG85 firewall, please? It needs to be hardware ISO, not the software ISO, please. I have tried my Sophos portal but there are only the gpg files…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Cannot Install Sophos XG 450 v18.5.1 ISO

    Alvin Lacson
    Alvin Lacson
    Hello guys, Could you kindly help us what to do to resolve this error and proceed to firmware installation via USB boot? It always prompts "mdadm create failed" error. Thank you very much
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG doesn't boot on DELL T40

    MubinRe
    MubinRe
    Hello, I am trying since yesterday to install Sophos XG on Dell T40 PC. It has 4 core Xeon Processor and 8GB Ram, I've installed extra network card. But no result. After installation it just shows " 18.5 _ 1 32' on the top-left conrner of the balck…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • SFOS HW version vs SFOS SW version.

    ali turki
    ali turki
    hello what the are differences between SFOS HW version vs SW version? are their differences in features and performance? . for example If I have XG 430 with SFOS HW, and I get server with same Hardware or better of XG 430 (CPU, RAM, etc.) and I installed…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Intel X710-T4L not found by v18.1 installer

    BDK
    BDK
    Screwed Intel X710-T4L into 'blank' testbench PC to validate network adapter before installing it in my 'live' Sophos Firewall. Sophos v18 home installation runs smoothly to completion (yea!) and reboots and ... does not see the X710-T4L. Error message…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG330 Serial Number Default String

    Mehdi Saadaat
    Mehdi Saadaat
    Hi After Reimage Sophos XG330r2 the serial number of appliance changed to Default String . ISO Image : HW-18.5.1_MR-1-326 and test other Image but the serial number Default String Please Help Meeeeeeeeeeeeeeeee!!!!!!!!!!!!
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Problem SOPHOS XG310 Firewall suddenly restarted!

    Rodney Altamera
    Rodney Altamera
    Hi to all Sophos Support, I would like to report a problem I encountered with my Firewall setup today. Suddenly it restarted with no reason. Upon checking the Logs I didn;t see anything. I only saw disconnection of the ISP and VPN tunnels. Is there…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG 18.5.1.326 is Kernel Panicking

    Optoisolated
    Optoisolated
    Since updating to 18.5.1.326, I've noticed my firewall is Kernel Panicking at least 5 or 6 times a day. The best uptime I've been able to achieve is 4 hours. I originally suspected hardware, but have since moved the XG to new hardware. Has anyone else…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • Sophos XG Firewall 18.5.1 and Intel I225-LM

    Eirik Børve
    Eirik Børve
    I have not been able to find any information anywhere regarding the Intel I225-LM network card and Sophos XG Firewall. Anybody know if this nic is supported? According to Intel specifications, it is a server/enterprise/workstation-use type card, which…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • XG 125 user support

    Gurtej Singh1
    Gurtej Singh1
    Hi team, I have XG 125 fw and the RAM utilization is going 74% and we are facing internet issues for some users' like o some systems it shows no internet, connected, system have the IP and internet does not work and also it keep getting connect disconnect…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • XG FIREWALL HARDWARE DEVICE SECURITY

    Pramod Ingole
    Pramod Ingole
    SIR, XG FIREWALLS ARE COMING WITH 12V DC/ 2 AMP, 3AMP POWER ADAPTER. THESE ADAPTERS DON`T HAVE EARTHING. I REQUEST YOU TO MAKE EARTHING WITHIN THIS ADAPTER. THIS WILL PROTECT HARDWARE. SPECIALLY IN RAINY SEASON IN INDIA. AS WE HAVE USED CYBEROAM DEVICES…
    • Answered
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • AES-NI for Software Version of XG

    james3820
    james3820
    Hi everyone, The old thread on this was locked so I was curious what the current state of NC-59127 is. It seems to keep getting pushed back. A realistic answer of how this is prioritized would be appreciated. Old Thread: Hardware Acceleration (AES…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
  • XG installation issue on Intel NUC Compute Element

    Walter Kunkel
    Walter Kunkel
    Hi All, EVen though I have a perfectly running XG running as a VM in VMware, I want to move it to hardware. As a result I purchased an Intel NUC compute element, including a chassis with two NIC's. From a hardware perspective it therefore has the requisite…
    • over 3 years ago
    • Sophos Firewall
    • Discussions
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