Kindly help, I can not access my xg firewall but the ip is responding to ping

Hello! I'm new in the forum. I started working with a client, where he has "Sophos Firewall" virtualized on VmWare EXSi 6.7 (Firmware: SFOS 19.0.1 MR-1-Build365). The previous infrastructure technician left de company, and wrote in .txt a username (admin…

For the second time now we face an issue that we cannot login to XG with SSH. Either as admin or with the ssh keys we entered in WebAdmin. XG430 (SFOS 19.0.1 MR-1-Build365) This was first noticed when we upgraded from 18.5.4 to the current version…

is there something about known issues with the default admin after upgrading? Webadmin and SSH logins are no longer working after we upgraded from 18.5.4 to 19.0.1. On several locations this issue has not been seen but on our XG430 we cannot login afterwards…

When I'm using the web admin gui, I get logged out periodically, anywhere from an hour or so to several hours, even though I don't have " Logout admin session after" checked. Sometimes it doesn't log out at all, which is what I want. How can I prevent…

I have created an ACL to allow myself access to my Sophos XG when I connect in using remote SSL VPN. It has always worked fine, but after enabling the use of a static IP, I can no longer access the sophos XG over HTTPS. I can access other devices on my…