I have a Sophos XG-230 Firewall I need to reset to factory and reconfigure. Sophos documentation states the reset button does not actually reset the device to factory, and my testing shows the same. Gaining access to the device by IP is not possible because…

Manage port has failed and i cannot access to remote into XG can someone list the command needed to switch from port 1 to port 3 in at the console thank you

Hi, I wish to reduce the size of the virtual disks, so I am building a new appliance and importing/restoring the config from the existing appliance. I am deploying a new NVA from Sophos's OVF file. Everything goes ok, until I try and log in to the virtual…

How do I grant this access to accounts OTHER than the ADMIN local account? Other local administrator accounts have been created (not tied to AD/LDAP) - they have been granted an Administrator profile: However, I cannot find any way to grant the…

Hello, how to give a name (ex: mysophos.fw) to sophos XG firewall and use that name to access firewall from WAN instead of using WAN IP x.x.x.x:4444 ? regards Anand

Hi all, firewall already uses a wildcard cert for WAF, I tried to set it up for "Admin console and end-user interaction" as it is called in the Admin settings. Applying the cert resultet in not being able to reach the Webadmin and Userportal, neither…

Hi, I want to know as to how to access XG after disabling WAN HTTPs. If I want to access remotely and I do not have VPN likewise how can I access it on WAN using HTTPs. Is there any way out to be secure and access it over WAN ?

I can login to XG with my administrator account (which uses AD and DUO 2FA) but recently had an issue where I needed to use the admin account and found it didn't work. I don't usually use admin login so I'm not sure when this broke. The password is…

Hi, Since, for some reason, I'm not being able to access my Sophos XGS appliance trough a webadmin or ssh conection, I'm trying to access the device with a serial connection with a console cable. I've followed this procediture: https://support…

Hi, We have a Sophos XGS appliance. After a reboot it has been stuck showing this message with a blue background on the browser everytime I try to access to the web admin console: "Firewall is starting. Please stand by while the system finishes loading…

Hello, how can I change my admin password if I still have access to central and don't know the old password due to some cut & paste issues? Regards BeEf

Hi everyone, This is the ACL matrix of Sophos XG v18 firewall system. Would you please explain to me in more details about the rows and columns of this ? I would like to know more in partiular about the SSL VPN column : If I uncheck the SSL…

Hello everyone, How can I change the SSH port number on Sophos XG (Home) v18 ? This has been a much debated feature request for some time now. Has it been implemented yet ? If so, how to do it ? Thank you in advance.

I have connected the XG to the domain and my domain user can log into the user portal fine. When I try to log into the admin portal I get " User XXXXX failed to login to Web Admin Console because of wrong credentials " I have made sure the user is set…

Hello everyone, I am using the 192.168.x.y/24 subnet in my Sophos XG Firewall v18 for my network. I have set up multiple VLAN interfaces on it with different values of x and y. But every time I type in the gateway address of each respective VLAN interface…

hello, we have SG330 (SFOS 18.5.2 MR-2-Build380 ) , and we discover that we can access the firewall with broadcast address, how we can desactivate it . any help thanks

hi, I’ve got a serious problem, I did configure my Sophos xg as normal (LAN, WAN, Rules, Services) everything worked fluently, today I tested some NAT routing and I apply it suddenly I can’t access to my Sophos XG from LAN or WAN,. Please if you…

Hi, I had mistakenly disabled MFA for super admin, after that I cannot log in with the admin account on the web portal. but I am able to log in CLI mode. Please find below. I sync the authenticator and it says "timeoffset successfully retrieved" but…

I enabled the Local service ACL exception rule. Some how, I didn't get that right. Now im locked out from Web interface. The SSH is still working. How can i disable this ACL from command line/SSH? I tried: console> system appliance_access show Appliance…

Is there an workaround to use FQDN-Host Objects as a source for ACL exception rule on Device access? I used "DNS Host" Objects back in Sophos SG/UTM to limit WebAdmin Access by keeping flexibility of centrally changing DNS-Entrys. How to do this…

In the last couple days I've been trying to give admin access to some users to manage Sophos firewalls via WAN accross multiple sites. However, I have to manually set the user type as "Administrator". Manually setting 10 users or more accross more than…

I create DNAT rule with service any after this the service is done and I cant able to access the firewall web interface ? how can i solve this problem

Hi, The device XG86 I believe was blue and hang when i received this device. Currently, I am tryna access and reset to default but it couldn't be turned on even after plugging in and out. Its constant on red colour. No matter I plug in the power,…

Hey. Have recently upgraded several Sophos XG units to V18.5.380 (MR2). On all my units I have the Admin page available on the WAN, and it is using a different port than the standard 4444 On the units which have a valid X-Stream Protect License…

From the V19 EAP 'What's New' file - "Advanced Shell – With the addition of many comprehensive logging enhancements in the GUI, and in-line with industry best-practices, access to the Advance Shell will be restricted to licensed commercial versions of…