I am running Sophos XGS 19.5.2 MR-2-Build624 in an active / passive cluster. I have configured IPSec VPN for 150+ remote users. I have enabled MFA for all Users. I have a small 3rd line support team, but want to provide access to my servicedesk to administer…

I can login to XG with my administrator account (which uses AD and DUO 2FA) but recently had an issue where I needed to use the admin account and found it didn't work. I don't usually use admin login so I'm not sure when this broke. The password is…