While scheduling the firmware upgrade through Central, I've encountered with following error. Below the snapshot of error message. How to fix the timezone error?

Hello everyone, is it planned to install the Firmware Updates for RED and Access Points via Sophos Central? I have many firewalls where I have to logon and click on install. The possibility to install these updates with a time schedule would be nice…

Hi Folks, based on our design, my XG firewall doesn't have direct access to internet to receive updates. I know we have SFM to help in this scenario but knowing that SFM is already retired and Sophos not providing serial number anymore, so what…

I have several groups defined in Sophos Central for firewall management. Each group presently just has one firewall, and when added, I was able to import the firewall config so the device was not reset. It's working as I would expect and I can update…

Hello Friends, how are you? I'm using version 18.0.5 mr-5 and I'm trying to sync with sophos central but I'm getting the following error: "Temporary error while accessing Sophos Central, please try again" Could help-me?

Hello Sophos Family, Its Hakan from Turkey. I have fwcm-heartbeatd issue on HA structure (aux firewall). AUXILARY FIREWALL SS: PRIMARY FIREWALL SS: I have 2 firewall with HA structure. Primary one registered to sophos central on central…

Hello, I am having trouble with scheduling reports and getting PDF's. We have Firewall reporting license Advanced + Extreme and the license is applied. I can not schedule reports or get pdf's see the red error messages in the lower right every time…

Hi, Recently I have registered my Sophos XG to Sophos Central and I am receiving the following message on the top of both the Sophos dashboard. Kindly advise.

Hi, I have a brand new XG 86 firewall and would like to register it before configuring it. When i go to Firewall Management and then click on Add your firewall, i'm asked to choose if it's a new firewall or if it's already configured. I choose to add…

We are creating firewall rules on Central for a series of firewalls. All the firewalls in the group are brand new XGS running 18.5.1-326 Still in every firewall rule we create in Central , there is the activated option " Do not apply this migrated…

I added my Sophos FW yesterday to Sophos Central. I got an email in the morning that the firewall lost connection to SC and I checked the logs and I found 3 services that have stopped. I unregister the device with Sophos central and then tried to re add…

Central seems to initiate processing of every individual object in a firewall rule each time a rule modification is made from policy. Given an example where one new ip or fqdn object is created and added to the destinations in an existing firewall allow…

Don't know whether this post is in the right place, or whether it needs to be in the Central Community Forum I'm trying to configure a Hotspot for Guest Wireless over Sophos Central for a bunch of XG/XGS Firewalls On the same Central Policy level…

Dear Support , Cannot connect device from Sophos Central help me this problem . Best Regards,

Does anyone know if I add existing firewalls to a Sophos Central Firewall group does this affect any configuration data? Just trying to add these firewalls to a group for management.

Checking if someone has ever seen this issue ? We have some firewalls that are not properly importing web categories defined via Central. Web category gets created correctly on the firewalls but only creates a single entry. Are there any logs I…

Hello, I am trying to register for Sophos Central synchronization again, but it keeps giving me the error of "Temporary error while accessing Sophos Central, please try again". In the past this Sophos XG 115 had already been successfully registered and…

Hi folks, I'm trying to register a XG firewall (v18.0.5) to the Sophos Central but it doesn't work and no errors appear on the webadmin Central Synchronization page... Looking at sophos-central.log I found three failed attempts to connect to the Sophos…

Hi Currently we manage some XG's vis Sophos XG Firewall Manager, but most of the time people log on the XG devices themselves and make the changes. We only have some config set on XG Firewall manager. We are looking to move to Sophos Central as we…

Good Morning all, When I deployed my XG firewalls, I did not use FW Management Groups. So now I have multiple FW's will their own policies and settings. I want to move to management groups, but I am unsure on how this would affect my existing policies…

We have just updated two different firewall XG135 and XG220 to v18MR5 . After the update The access to the firewall console by the Sophos Central Admin was ok. After , I assume this can be the trigger, I have enabled on both to send the reporting…

While examining the Firewall logs, I find allmost all (95%+) requests to https:// mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com / are getting response codes 502 Bad Gateway from the webserver. Some get 500 and only very few get 200. Why is…

I've rebooted the device several times, removed it from the policy group, and generally done everything I can think of to get it fixed, but we've got one firewall that seems to be reporting the wrong version number to Sophos Central. It doesn't seem…

Sophos Support today told me, they wanted but cannot enable fwcm-heartbeatd debug logging. The service is at status: UNREGISTERED service fwcm-heartbeatd:debug -ds nosync 500 Opcode Failed From https://docs.sophos.com/nsg/sophos-firewall/18.0/Help…

Hi folks, any reason why CM went off line for about 45 minutes? My XG shows failed attempts every 5 minutes for about 45 minutes. The XG was online with DDNS updates and user activity the entire time. In