Hi, Is it possible that customer that have 20 firewalls managed on sophos central create template and apply to all firewalls. Is there any detail documentation about how that works? Regards,

Hello, Does anyone know if its possible in Sophos Central to create a custom admin role, say "AO Admin" and only allow them to administer members of the "AO" users group? Appreciate the help from anyone.

We have (3) XGS107 which offices use to connect to our hub. At our hub we have XGS3100. The XGS107's function as routers. The XGS107 traffic must pass through the XGS3100, to get to Sophos Central. We were able to access the XGS107's via central for…

Hi everybody, We're experiencing a strange issue on a Sophos XGS 3300 SFOS 19.1 HA enabled. The IT manager from the company who owns the firewall deleted the fw from their Central tenant as the log email said the device wasn't checking in since…

Ola! Hoje tenho 400 firewall para gerência, tenho 24 técnicos: alguns podem ter acessos a certas coisas, outros não, gostaria de saber se existe alguma solução onde eu consiga formalizar o acesso de cada grupo e o firewall replica nos outros, sem precise…

Hi We try to deploy a new XGS via Light Touch. After setting up the config file on Central we uploaded the config file to a Fat32 USB stick. I am connected to the XGS via SCREEN using the provided USB to micro USB cable. The device simply boots into…

Hello, we have several Firewalls managed via Central. We wanted to update our Test firewall ( XGS107) to the new 19.5 os. Sadly, the Update doesn't work somehow. Central delivers that the update was successful, but it's still on 19.01. Manual upload…

I can't find any exact documentation on this. The first time I created a group with my first firewall, it the group seemed to adopt that firewall's ruleset and DNS setup without any prompt - it just did it. So, I've tried this again with a new group,…

Hello Sophos, Last week (01.22.22) Sophos issued a security advisory that included that to close the vulnerabilities should be updated to version SFOS 19.5 (our firewalls ran on SFOS 19.0.1). Since we always want to close security issues promptly, we…

Hello, I have to device XG 210 with HA and registered both in sophos central but now i have notification for lost connection for along time { sophos xg Last seen 9 hours ago }

[Is there really no Sophos Central User Forum? Just an API forum?] When you click to Acknowledge an Alert on Sophos Central (SC) for a Firewall that's being managed by SC, it disappears and there appears to be no way to retrieve it. The best I can do…

Usually when this happens, there's an gateway outage or a power outage of some kind. However, I checked in on the site and no one reports any issues. I remoted into the site and logged directly into the appliance - everything *looks* normal, and central…

Hi Guys, We use an XGS firewall with a parent proxy. Unfortunately, the registration in the Central Portal does not work as a result. Is it somehow possible to realize this? Best regards Marcel

Has anyone ever successfully managed to lite-touch provision an active-passive HA-pair using Sophos Central? Central says „ To add firewalls in an HA pair, enter both serial numbers (primary firewall first) separated by a comma. “ but adding two serial…

Why is it happening so often that you manage your firewalls and out of the blue you lose access to the machine and your browser shows: Diese Seite funktioniert nicht fw-sso.0101.fw.prod.hydra.sophos.com hat dich zu oft weitergeleitet. …

Dear community, today i made a terrible experience, a customer with a few clusters in Sophos Central, using policys deployed from sophos central. I added a Firewall Rule with a new IPHost Object to one appliance manuelly and wanted to export via api…

Hi, I'm a long time Sophos XG Home edition user, and loving it. I've recently signed up for Sophos Central which seems like a great product, but I'm a little confused as to if this product is free, and what other products are free within it. I've Googled…

Hello Community, I have the problem with the Sophos Central Sync that a TLS rule does not want to be synchronized. I always get the following error message: This error can be reproduced with complete every sync. For example, on a new firewall…

Is there anyway of allowing us to open multiple firewalls at once. This would be so useful during troubleshooting, vpn builds, etc.

Hello, I have been getting the below errors when trying to register my firewall to Sophos Central: When using email + password: When using OTP: I have of course made sure that all of my details are correct, and that my own account is a…

when trying to add a Sophos XG firewall to Sophos Central? I receive the Error ID: XG-00151 no Tracking Id, just displays ...

Hello Community, I have added a new XGS2100 (SFOS 19.0.1-365) to Sophos Central. When I move the firewall to a group, the synchronization of objects starts briefly and stops after a few seconds with the message "Error needs attention". On the firewall…

After problems with VI-19.0.0_GA.VMW-317.zip I deployed new SFV4C6 from VI-18.5.4_MR-4.VMW-418.zip, updated with VI-19.0.1_MR-1.VMW-365.sig, deregistered old SFV4C6 from Central, made a backup and stopped it and upload backup to new SFV4C6. I am repeatedly…

Hi, I have access to the Sophos Central Partner Dashboard. In here we had a couple templates created for Firewalls. We have one we deploy to all clients and one that is for testing. Recently, our Global policy is un-editable. The other we can edit no…

Hi, is there any maintanance on Sophos Central? We can´t see any of our more than 170 Firewalls in Central today. BR Gerd