Hello everyone, I have registered a new firewall in Sophos Central, just as I have done countless times before. However, with this firewall, I am facing the issue that I cannot access it. Every time I try, I get the following message: "FIREWALL SESSION…

I'm trying to setup a Central managed AP to a VLAN connected SSID to my Firewall. Pos A - If I'm connected directly to the Firewall with the AP, the AP can see and serve the internet to anyone connected to it. Pos B - If I'm connected through a…

Hi, I am exploring Sophos CENTRAL now with a bunch of XGS firewalls and Intercept-X installations and one thing that bothers me a lot is that firewalls in logs, alarms, events and such are all named by SERIAL NUMBER. Like in example below. It is really…

Hey Folks, some of our XGS FWs have reported by mail, a new firmware update would be available for download/installation. Central instead isnt reporting anything, and still shows firewall is up to date. Even when i upload the firmware file manually…

I tried to register a RMA firewall with SFOS 21 EAP after it has been claimed in Central. It did not work. Either Administration -> "Registration" failed also Sophos Central -> "Sophos Central registration" failed Live Log found: 1970…

I have 200+ firewalls that have been out there for quite a well and I've found a few which still have PPTP enabled from a different era. Staggering. For some reason, PPTP isn't in Central Partner firewall templates so can't disable there. Can't disable…

Setup Sophos Firewall Home edition, booted and needed to change WAN interface from default DHCP to Static IP (due to ISP). I must have missed a step as devices on my home network can get out to the internet. -- i.e. my PC I'm typing this up on is inside…

Hello: I am trying to deploy a Sophos XGS 2100 for the first time using Zero Touch. The firewall is running Sophos (SFOS 20.0.2 MR-2-Build378). I have connected Port 2/WAN to our network and done the configuration on Sophos Central. It has been showing…

Hi there, as Sophos Status page is not showing any issues: starting on saturday i've seen multiple customers with multiple Firewalls getting "Firewall has not connected to Sophos Central" -Notifications. Affecting different ISPs. I've seen reports…

Hello, we wanted to start using the Central Firewall Templates. We created a few Rules and added a customer with 5 or 6 Firewalls into the Rule. Central shows us the Customer has 0 Firewalls and so the Rules will not be applied. Anyone else…

Hello Sophos-Team, is this maybe in the works were we can have a Central - Content Filter Setting - for all Products. Because troubleshooting ATM is kind of meh... if you use all protections at once. Sophos Endpoint-Protection -> Sophos XGS Firewall…

I have a template that is failing to apply to ONE firewall. It applies to the other SIX firewalls without any problems. Ok. Great. Let's go see what the issue is. So I click "retry" and it just fails again. Anyone know how can I find…

A Sophos Firewall XGS116 is online on the customer's side. But when I look at the Sophos Central side it says the firewall is offline. I already rebooted the firewall and upgrade the firmware to SFOS 20.0.2 MR-2-Build378. But still it stays offline…

Hello Good Day for every one i need to remove licenses to old device but i cant do this look to photo in attached

Hi, I've set up a new and fresh XGS116 and add it to receive a ZeroTouch config from the central, however I'm seeing all kinds of errors regarding access denied, I don't know what to do anymore. The firewall has been added to the central with the correct…

Is it possible to edit the "Blocked" URL group for a "Group" of firewalls in Sophos Central? It's grayed out in my firewall groups. Randy

Hello, We sometimes receive the message that the firewall has lost the connection to Sophos Central, although the connection still exists and the firewall can also be reached via Sophos Central. What could be the reason for this? Thank You!

We are managing our firewalls from Sophos Central. We will login to Sophos Central, go into firewall management and choose the firewall and start managing it. The timing is random, but in the midst of managing the firewall we will be kicked out of the…

I'm testing out the ability to manage base firewall configurations using Sophos Central Templates through the Partner Portal. Everything seems fine if it's a fresh firewall, and all the template policies get applied however if I had an existing configured…

Are there any known issues with central management communication currently? Starting on 04/20/2024 i'm getting central-alerts with massive delay of 3-9 hours. (SFOS Home, V20.0GA) I've an fixed PPPoE reconnect every morning at 3 a.m., so i expect an…

Hi, We have a Sophos XGS107 firewall on a Spectrum cable internet connection. Yesterday mid-morning, we got a notification that the firewall had lost communication to Sophos Central. We called the location where the XGS107 is located and they were…

Hi! tonight the HA-Cluster disconnected from Central (not together: the AUX 1h later) and on the Firewall the following services are shown as "stopped": - fwcm-updaterd - fwcm-heartbeatd - fwcm-eventd - fwcm-api-execut By the way, only one of the two…

Hello, We are currently in the process of preparing around 60 XGS87w for one of our customers that they want to use in their sales outlets to secure and connect them. To speed up the process, we have stored a configuration template in Sophos Central…

I have several customers in Sophos Central who have firewalls registered and nothing else. One client has 23 firewalls registered. Sophos considers these customers as "not active" despite them having connected, active firewalls. About time Sophos…

Yes, i'm aware that this firmware release is already EOL - but that's why i'm upgrading. Logging in to SFOS 19.0 MR1 i got updates offered to 19.5MR4 and 20.0GA. I got those two Versions on local webadmin as well as in central. As both firmware versions…