Falling victim to this: Sophos Known Issues list NC-101780 /var is too small I don't really want to reinstall. Tech article mentions this: 2. Please contact Sophos support to apply the workaround for the affected appliance in v19 GA. Does anyone on this…

I am rebuilding my SFOS XG FW Home system using SW-19.5.1_MR-1-278.iso replacing the current spinning SATA disk with an NVME drive since people have reported this option is doable. Current system with spinning drive is on same rev firmware. Can I import…

Hi, we have implement stas in AD,if we upgrade firmware of firewall we need to update on AD stas software is it required.

i've updated sophos Fw to the latest version v 19 , and i noticed that my cloud services stopped working for Hyper V replication or for Veeam azure stockage . so i tried to look into the Firewall and i found some declined packets whenerver i force replication…

Power was down for more time than the UPS capacity. Currently the network has no internet and it seems that the DHCP server is also not working. As a result I can not access my firewall. What is the best way to resttore? Do a reset and restore…

Hi guys, i've a XGS2300 cluster, i'm trying to upgrade it from 19.5.0 to 19.5.1, but if i try to start the upgrade process it tells me that i can't upgrade. I've checked the static routing problem before upgrading... but everything seems ok. Does…

I have a VLAN, currently on Port1. Now I connected my XGS-126 to my switch using glass fibre. However, under Network/VLAN I cannot edit the Port# Which selection of the configuration should be exported? Would it be sufficient to export just the VLAN…

Good morning, Am I able to to update our XG directly to SFOS 19.5.1 MR1-Build278 from SFOS 18.5.4 MR-4-Build418 even though the firewall is also showing SFOS 19.0.2 MR2-Build472 is available. Are updates cummulative? Is that right word, lol. Thank…

Hi there, i have successfully reset the SSKM as described here. Reset secure storage master key - Sophos Firewall Created new backup and tried to restore it on replacement firewall. But i get the error message that the SSKM is wrong. Do i have to restart…

Hi there, I have a defective Sophos XG 230 v19.01 here and a backup of v18.5.2 (before the upgrade to v19.01). Have here a replacement firewall from Sophos on which is v17.5.12 installed, now wanted to install here offline the v18.5.2 but we rejected…

Hello, in My XG330 the new firmware validated successfully but New firmware could not be uploaded. Please refer to online help for possible reasons.Please help

I had deployed the sophos xg SFOS 19.0.0 GA-Build317 on vmware and its working fine The problem is I am not able upload the firmware to upgrade / if click download firmware on GUI nothing happens. I can see the disk utilization not a issue. /resized…

Hello, I am a home user and I have been under a pretty substantial attack from China and I noticed some strange events during the attack. I have pulled every log you can imagine and even ssh'd in to get the complete logs and created diagnostics CTR if…

hi we want to set up the sending of the firewall backup every week but the smtp service does not work anymore can you guide us by taking over the firewall remotely Best regards,

Hello, I have a problem with a XGS87. I can't make an update of the Firmware - not with integrated updater and also not manual with the downloaded Firmware. I'm getting the following error: "New firmware could not be uploaded. Please refer to online…

Hi, I can't upgrade from SFOS 19.0.2 MR-2-Build472 to 19.5 MR1. The alerts shown this message: You can't upgrade to 19.5 MR1 and later versions. Routes configured through the Zebra advanced shell CLI commands in earlier versions become unavailable…

HI, I have our new XGS2100 to replace our XG210. Do they both need to be on exactly the same firmware version before I take an export and carry out a restore? XG210 SFOS 19.0.1 MR-1-Build365 XGS2100 SFOS 19.0.2 MR-2-Build472 After the import…

I have Sophos XG (SFOS 19.0.1 MR-1-Build365) installed on Proxmox instance. Cant update to new firmware version: SFOS 19.0.2 MR2-Build472 After logging popup window appear encouraging me to upgrade to new firmware, but when I click upgrade button…

Hi Team, Currently we have xg310 firewall in our org with 17.5 firmware. Notable to upgrade the same to 18.5 or latest. While trying to upgrade, It is just loading and the tab Grey's out. Need help on this. Any recommendations please. Thanks…

Hi, I have recently tried to upgrade one of our Sophos XG430 to 19.5 from SFOS 19.0.1 MR-1-Build365 but had to immediately roll it back due to issues. The issues were that we could no longer browse to other network devices via DNS name, we have to…

When I login to the web admin portal of XG125, the web page is stuck at A new firmware "Firmware version" is available and won't allow me to go passed that. I cant click any of the available options. How do I escape that screen?

I'm running a Sophos XG Firewall on a Proxmox environment with a personal license. Every time I login into the Firewall console it suggest me to update to version 19.5.0 but if I press download nothing happens. If I go into the Firmware tab I see the…

Hello, I cannot change Encryption password for local backup. tailf /log/applog.log /log/validationError.log ==> /log/applog.log <== Feb 06 19:24:38Z apiInterface:: Deleting Entity and Event for legacy mode base operation Feb 06 19:24:38Z Request type…

We have a HA with two XGS2300. Both are on SFOS 18.5.3 MR-3-Build408. Trying an upgrade to SFOS 19.0.1 MR1-Build365 (DOWNLOAD was OK, then clicked INSTALL) stopped with "Firmware loading failed" AlertID: 17512 and nasm service was stopped (I could…

Hello everyone, i have an virtualised Sophos xg with 4 cores and 6gb of ram. I saw that the version 19.5 is out now. Im on Version 19.1, i checked for new updates but get the massage no updates available. Then i tried to download the newest Version…