The customer is currently preparing to activate the SafeGuard license renewal，But Customer feedback What should they do if they forget the Certificate store password and Token PIN? Have you ever encountered a similar problem？How should it be solved…

Hallo, wir haben ein Kundensystem welches Sophos SafeGuard installiert hat. Es gibt zwei Windows Admin-Accounts wobei einer der beiden Accounts keinen Zugriff auf das Sophos SafeGuard Management Center bekommt? Der Haupt-Sicherheitsbeauftragte ist für…

We are using Win10 machines in a Domain. Trying to create kiosk mode where the machines auto-logo to a Domain account. Installed is Safeguard Enterprise 8.30.0.76 I have created the Domain account on the machine such that the Windows 10 logon screen…

Hi All, The SafeGuard Client version 8.10.0.323 and previous versions of SafeGuard Native Device Encryption and File Encryption for Mac do not support macOS 10.14 Mojave and may not function correctly. To be able to use this Operating System together…

Hi Everyone, User may find issue with Windows 10 update to version 1809 - Insider Preview (Windows 10 October 2018 Update). As long as SafeGuard Enterprise does not support Windows 10 version 1809, we recommend against updating systems that have the…

Has anyone with with the wrapper in Safeguard and imported the Pulse Secure credential guids? The issue I am running into is when users sign into Safeguard credential provider in Windows 10. Pulse Secure does not pass though the user credentials to…

Hi All, Overview SafeGuard Enterprise 8.10 has been released today. It is available in the product download section on Sophos.com now. Applies to the following Sophos product(s) and version(s) SafeGuard Enterprise version 8.10.0.323 Release…

Hi All, A Hotfix and Security Rollup 1807 for SafeGuard Enterprise Server / Management Center version 8.00.2.16 has been released to address a number of issues. This includes several security issues. It also contains all fixes from the previous the…

So. I've never used AD Before, and we now have a fake AD. I've managed to manually install Safeguard Enterprise on Win7, Win10 and OS X But to install it automatically I need to I think use a Group Policy. So I need the software somewhere visible…

Hi, One of out first SGN users is gonna migrate his laptop. Nowadays he is using windows 7 and he is going to use OS High Sierra. On his first OS High Sierra login sophos asked his credentials as usual. The point is he got a warn about a password…

Hello Everyone, Today we have released a Client Hotfix Rollup package which upgrades the standard SGN 8.0 Windows Client to version 8.00.4. This Client Hotfix Rollup Patch fixes several issues in SafeGuard Enterprise Client 8.0: SafeGuard file filter…

Hi, I tried to configure the SGN8 in my lab but i have the next issue. I make the below configurations: 1 - Install the SNG8 with the SGNInstallAdvisor.bat (SQl, ISS, SGN Setup, etc etc) 2 - Start the SGN Management Server 3 - Import the license…

Hello, We constantly receive tickets from our end users reporting that they cannot log into their systems. Upon inspection the error they are receiving is "User Profile Service has failed the logon." We are able to work around this issue by wiping the…

Hi all, we need some help with installation of Patch SGN800LockDelayHotfix: Our scenario is: OS: Windows 10 Pro Build 1607 Safeguard Client: Sophos Safeguard Client 8.00.0.251 Sophos SafeGuard Client COnfiguration 8.00.2.16 Sophos SafeGuard…

Hello, I am going to access encrypted files on a Sophos SafeGuard Enterprise 6.00.x encrypted hdd to copy them (decrypted to a normal USB-Stick). That is why I have expanded the hdd from the Sophos proctected Notebook (running Windows 7 Professional…

Hi, I am computer administrator. I have to implement SafeGuard in my organitation. I did it but I have some problems. The instalation was correct. Comunication with database is OK and everything works but by mistake I used a Device Encryption policie…

Hello, I am looking at automating the Safeguard install for our institution through Group Policy using a software installation GPO. But I cannot pass the MSIEXEC commands this way - a transform / MST file must be created. How do I translate the MSIEXEC…

Is a user able to be an owner on more than one machine? Is that you can be an owner on one machine and guest on another? In the console, I first when to the 2nd machine and moved user account to machine and selected to save changes, Had TM do sync…

Hi, New to all this, so sorry if the wrong place. I know there's an incompatibility with the Carrizio arch, and that the solution is to have my Enterprise Server manage Bitlocker, but I don't actually know how to do that. Is there a chance that…

Hi, i am new to this Forum. Need help or advice upgrading Safeguard Enterprise from 6.00.1.31 to 8.0.2. i never done a upgrade before. Are there any important Points to consider? One thing i do not understand in the upgrade guide is the following…

Hi all, is there any option to pipe the SGNHWinfo output of several machines into ONE file? Does anyone have a VBS script for that as native SGNHWInfo.exe does not support any pipe command. Thx & BR Dan

Good morning, With Safeguard installed on Windows 10 and the drive being encrypted, is there a way to apply Windows 10 Build updates (1511, 1607, etc.)? So for example, (assuming safeguard 8.1 was released), would there be a way to upgrade Sophos to…

Currently experiencing a few issues with 1607 (fresh build not IPU) and V7. Although an upgrade to V8 is now in the planning I'd like to get this working properly (if possible) 1607 client wouldn't encrypt boot volume. Policy kicked in for secondary…

Will clients running the older version still be managed by the upgraded server? How soon will need to upgrade these clients? We have a number of laptops at remote sites and may not be able to upgrade everything at once. Are there any other caveats with…