Overview A set of Windows client patches for multiple SafeGuard products has been released to address a number of security issues. Some patches in addition contain selected Hotfixes and compatibility improvements for Sophos Central Intercept X 2.0.…

During an idle state, (Windows + L) when the screen is blocked on a computer with Windows 7 Pro and SGN installed, sometimes we have problem do access to the desktop. While we try login to the desktop, this is not possible to enter the login and password…

We have use sophos 7.0 server, One system D: drive was locked then we check sophos server but server that machine onle C, E drive recovery key is available but d drive recovery key is not there. So how can recover the D drive data?

I was getting ready to upgrade from v7 to v8 and realized the server I inherited still had the v6 server configuration package installed on Server 2008. Since the management console was on v7 I went in there to the "Configuration Package Tool" and created…

Using Sophos Safeguard Version 7.xxx I'm new to this forum and managing Sophos...I have searched the forums and documentation on how to lock a lost or stolen laptop. I have seen different methods; but all seem to lock out the current owner. How do…

Workstations on our domain are unable to RDP into workstations currently logged in by another user. Fast user switching is disabled and only one session can be active at a time... When attempting to RDP into a workstation, the current user in a session…

We had a laptop that died on us, but the hard drive is still good. We've setup the a new laptop for the user, but we would like to be able to get their files off the old hard drive. The problem is it's still encrypted and prompts us to reformat the drive…

I have a laptop that is in use and after a few months of this laptop being deployed, it has started giving an error on login. The error is the following: Sophos SafeGuard Authentication Service is not running, no further action possible! We are…

I assume I have to install the SSL cert (new, purchased, not self signed) into IIS (duh) and presumably into the keychains into system on the Mac OS client. I don't really recall this from my Architect so apologies if this has been covered. Does anyone…

I've been coming across several systems that are using Sophos with Bitlocker where I cannot remove the client. When I try, I get an error that the MBR is encrypted and needs to be decrypted first. What's strange is that these are GPT systems (hence Bitlocker…

When using the Challenge Response wizard from Safeguard Policy Editor 7.00.0.97 Having generated the key from the client I am trying to enter this into the wizard. When entering the last character in the second box the first two boxes (and their contents…

Good morning, For a year or two, when needing to run Winpe to recover via a virtual client, we have not really had any problems. At some point this has become more troublesome. I usually put winpe on a bootable usb stick. I've noticed that once…

Hi: I'm hoping someone here can help me with this. I've tried submitting a ticket to support but I got one response that didn't make sense a week ago and nothing else since then. I've created a policy that allows decryption and uninstallation, exported…

Hello at all, I currently provide an uninstallation of SafeGuard Enterprise Client 7.00.1.2. On the same machine I have 4 of 5 times an error during uninstall of Client with following information: PrepareCleanUp: Write success value name: EventMessageFile…

Hi Guys, After the upgrade from 7.0 to 8.0 I cannot edit policies. I tried new and existing but cannot edit any field and the toolbar buttons are greyed out? Any help would be appreciated. Thanks,

pt new in Sophos world ... Need help to reset or recover SO or SA password ....

Good day, I just stack on "no init" display on those two machine after installing SGN version 7.0. I try Shoft + hotkey and it didn't work for me. Please help me how to resolve this issue. Please see the below image for details. Thanks.

After rolling out Safeguard 7 to Windows 7 machines we have identified an issue that when some of these machines hibernate the POA user receives "failed to login" at the Sophos login. The only solution is to use Recovery to get into the machine and then…

We have created a policy in order to decrypt encrypted volumes in a device. When we try to decrypt a volume througth windows explorer, the following errors are launched: How can we avoid this? Thanks in advance.

We have created a device protection policy to encrypt volumes using AES256. When the policy is applied to any device, the root volume is encrypted using AES128 algorithm. This is the policy definition: This is the final result: Any idea why…

Currently experiencing a few issues with 1607 (fresh build not IPU) and V7. Although an upgrade to V8 is now in the planning I'd like to get this working properly (if possible) 1607 client wouldn't encrypt boot volume. Policy kicked in for secondary…

When admins reset an AD password, the client certificate does not update. Therefore the users have to still use the old password. Is there a way to automatically update the client certificate when this situation occurs?

Hi I have a safeguard protected computer that has suffered a disk failure. I have installed a new hard disk and reinstalled Windows however when I look in the Safeguard Management Console I can still see the PC listed. How can I safely remove the…

Hi, I just started using SafeGuard Encryption and I have a few question. I have policies setup for Full disk encryption, file encryption for users desktop, dropbox and network share. My question is when I upload an encrypted file to a website like mHelpDesk…

Will clients running the older version still be managed by the upgraded server? How soon will need to upgrade these clients? We have a number of laptops at remote sites and may not be able to upgrade everything at once. Are there any other caveats with…