Hello guys, I have a user's computer that is saying Workstation is locked. I have reviewed other forum posts and got the advice to complete the password challenge by following the below URL: https://community.sophos.com/kb/en-us/118489 However…

Hi all, I have an issue I hope I can get some assistance with. We are using SafeGuard 8.0. I have one PC that has SafeGuard installed and only has one user, but this PC has something weird going on. The PC always auto logs on SafeGuard. The user is…

Hi all, I've a problem on 4 laptops in my organisation (Running Windows 7 Pro). Exemple for a laptop : As SGN Owner a domain user as been added with Sophos Safeguard Management Console to the laptop. The user used this laptop for months without…

I have sophos Safeguard Encryption 7.00.0. It is laptop with Windows 7 professional 64-bit. last successful password recovery done on 24 June. In this laptop, when performed recovery Key to unlock the machine today, just after sophos recovery key the…

Is a user able to be an owner on more than one machine? Is that you can be an owner on one machine and guest on another? In the console, I first when to the 2nd machine and moved user account to machine and selected to save changes, Had TM do sync…

Hi, I am a technician in IT at a university, and we're now implementing a new policy to use SafeGuard Encryption on all PCs and Macs. We have a number of computer labs with either laptops or desktops, and while we want the drives to be encrypted, we…

I have Lenovo 560 Windows 7 I am testing on. I did install safeguard and uninstall via all directions from Sophos. I am doing another install with same file. I first logged on to the Safegaurd Logon and made sure I had the most updated policy and it was…

Dear Sirs, I came a cross a notebook with full disk encryption, which poa is locked. Doing a post mortem analyse it seems that : C:\WINDOWS\SYSWOW64\BEFCSVCN.EXE and NT-AUTORITÄT\SYSTEM C:\PROGRAM FILES (X86)\SOPHOS\SAFEGUARD ENTERPRISE\CLIENT…

Keyboard will not work on POA screen. Currently company is using version 7.00.0.105 of Sophos Safeguard encryption I have the following hardware settings on SafeGuard Logon USB Legacy support on Display resolution vesa USP Support on ATA compatibility…

Hello, i'm testing deployment of Safeguard in our Enviroment, i've troubles with a HP 820 G1, have the newest Bios version v1.39 installed and Safeguard 8.0 with POACFG_8_00.xml but as soon i reboot the machine i just get a black screen after the BIOS…

We have a custom computer we built that we can't get sophos to finish installing on. We always get stuck at boot with no init. We started by trying the Shift, Shift F6 tricks to toggle modes which did toggle modes, but still we got no init. We tried…

Hi all, is there any option to pipe the SGNHWinfo output of several machines into ONE file? Does anyone have a VBS script for that as native SGNHWInfo.exe does not support any pipe command. Thx & BR Dan

Hi, I seem to be getting mixed results on encrypting windows 10 machines with safeguard easy and im struggling because there is no documentation or guides from Sophos. The issues I am receiving vary but I have tried to outline them below. I have logged…

Hi there, Is there no Sophos POA for Windows 8? Does it just use Bitlocker and a PIN/Startup key? One issue I have is if a user enters their PIN wrong multiple times they have no idea how long they can wait to re enter the correct pin. (The TPM…

Hi all, I've recently gotten a batch of Dell Latitude 3570 laptops running Windows 7 x64 we have installed Sophos SafeGuard client version 7.00.1.2 and config version 7.00.0.97, all our other models of laptops boot through to the POA fine however we…

Good morning! The SafeGuard POA creates a login prompt for users to sign into (please see attached picture). We are having issues with users not logging into the Sophos login prompt that is created as part of the POA - users are still signing into the…

We want to use smartcards or tokens for POA. In the user documentation stands that it don't work with Windows 8. Is this wrong? We wont to use it with Windows 7-10. Are there any other issues with POA?

Hello all. We have a few clients that are now running the SafeGuard Encryption software and we have enabled POA. However, it seems somewhat tedious to have to login at the POA and then have the user login to windows so that a certificate is generated…

Hi all I´m using Safeguard 7.00.0.97 and i am facing some trouble with a specific configuration. My environment has three groups ("sales", "tec" and "managment"). POA is enabled to the "Sales" and "Tec" group (the "tec" group is using BitLocker…

Hello, I had an endpoint enable POA without having an appropriate policy enabling the feature and I am having issues disabling POA. Is there a way to remove POA without uninstalling SafeGuard from the endpoint? Also, is there a way to enable POA from…

Hello, We have a laptop with version 7.00.1.2 installed, the user was terminated and the AD account was disabled. We tried to boot up the laptop and perform a recovery, when I went into the SafeGuard Management Center to view the laptop I found: …

Hello, I need to install a fresh disk image on my older HP EliteBook laptop (Win 7 Professional) which has the following SafeGuard programs installed: Sophos SafeGuard 5.50.8 Client Configuration Sophos SafeGuard 5.60.1 Client Sophos SafeGuard…

When using POA on Lenovo M800 (small form factor) and Lenovo M700 (tiny) I have been unsuccessful in getting USB connected mice to work. USB keyboards work fine but no matter which combination of Hotkeys I've tried, the mouse pointer stays stationary…