Hi, I tried to install the SafeGuard Device Encryption Client 5.60.3.88 using the current POACFG as provided on the Sophos FTP server. The installation is aborted with an error. I think I found the reason in the POACFG file (see below, GraphicController…

How to create a script with any language for building profile all users? it's possible that?

I would like to check safeguard encryption on my mac. can i get trail version in the form of DMG or PKG directly without asking a server setup. I mean are there any of your online servers that support client packages for validation. I am eagerly waiting…

What's the difference between the two? I assume it has to do with the one with the gear having access to the user certificate assigned? Another thing being that it's been reported that some users cannot login as a different user sometimes and can at other…

Hello all, We recently began testing SGN 8. Thus far everything appears to be working correctly on the 3 test laptops we have deployed to, with one exception. When we leave it turned on without using it for 12- 24 hours the login screen becomes unresponsive…

Hello I have got Sophos SafeGuard server with added license: do I need add some XML license file to server if I renewed actual licenses? If license is regular i need add some license files? Expires column is blank, but on demo license is date…

We have a custom computer we built that we can't get sophos to finish installing on. We always get stuck at boot with no init. We started by trying the Shift, Shift F6 tricks to toggle modes which did toggle modes, but still we got no init. We tried…

I would like to upgrade my Safeguard 8.00.0.251 -> 8.00.0.280. The instructions say: "The new backend msi packages, SGNManagementCenter.msi, SGNServer.msi, and SGNWebHelpDesk.msi, can simply be installed on the system(s) that run the initial version…

Hello I have the problem with ssd drives KSA damaged on many laptops/partitions (drive d:\) Origin KSA and backup KSA corrupt. I lose my data in my corporation? I do not want to format the disk how to access to this data ? the drive is not…

Good morning, With Safeguard installed on Windows 10 and the drive being encrypted, is there a way to apply Windows 10 Build updates (1511, 1607, etc.)? So for example, (assuming safeguard 8.1 was released), would there be a way to upgrade Sophos to…

I have slaved a Sophos SafeGuard encrypted drive to my computer and added the boot key to my ID in Safeguard, but I am not able to open the volume on a Windows machine or mount the volume on a Mac. I am logged in as myself and have the boot key for the…

I have a test machine with SafeGuard encryption installed on it. Does it have to be connected to a SafeGuard server as the machine doesn't seem to be encrypting anythig on it's own. Thank you.

Hello I can't find a list of compatible hardware with safeguard more recent than january 2016. I will buy HP ProBook 650G2 and HP EliteBook 850 G3 laptops. Does someone know if Safeguard is ok with these models ? Thanks

Hi, we are getting this Message "Sophos SafeGuard Authentication Service is not running, no further action possible!" before logging on into Windows. After we klick okay, we can only logon with Microsoft Credential Provider, not with the SafeGuard one…

I have over 70 machines encrypted with SafeGuard on our network but need to do about 250 more. I a have played with GPOs, trying to push out the MSIs but not had any success. Sophos previously wrote a script for me that was specifically designed to use…

Safeguard Easy 7.02 installed, with current database file: Startup: Sophos Safeguard is starting... halted !?? Bios: Aptio - FW: 11.0.0.1183 - SATA Mode: AHCI

I need to run the KeyTester tool on my recently upgraded SGN 8.0 database. Support provided me with Sophos Article 116793, but I am unable to find the article or anywhere where I can download it.

Hey SafeGuard community, as far as I can see SafeGuard LC uses AES-CTR. How is the integrity of a SafeGuard LC encrypted file guaranteed? Is there any documentation around the integrity protection in SafeGuard? Thanks, Mike

Hello Sophos community, during an internal evaluation of Sophos LanCrypt I was wondering if there is some documentation of the encrypted file format that Safeguard LC uses/generates. Do you have some resources to documentation on that format? Thank…

When I invoke the testConnection I have the following result: <string xmlns=" http://tempuri.org/"> <Dataroot><WebService>OK</WebService> <DBAuth>failed</DBAuth> <Error> Missing Server Configuration</Error> </string> I have configured the "LocalSqlServer…

Hi all, I've recently gotten a batch of Dell Latitude 3570 laptops running Windows 7 x64 we have installed Sophos SafeGuard client version 7.00.1.2 and config version 7.00.0.97, all our other models of laptops boot through to the POA fine however we…

Good morning! The SafeGuard POA creates a login prompt for users to sign into (please see attached picture). We are having issues with users not logging into the Sophos login prompt that is created as part of the POA - users are still signing into the…

Good morning, We are upgrading some of our computers to Windows 10 and having issues with Sophos starting the encryption once reinstalled after the upgrade. Details: OS: Windows 7 Pro x64 upgrading to Windows 10 Pro x64 Models: Mostly Dell Latitudes…

Can Sophos Safeguard Policy encrypt CD/DVD burning via Windows Media Player - we have a policy in place to encrypt CD/DVD/USB etc however it seems you can circumvent it (for media) by using Windows Media Player (not tested any 3rd party burners yet).…

Hello, I'm currently deploying new task sequences to our PCs. We are using Windows 7 / Windows Embedded 8.1 depending on what kind of hardware it is. We have Safeguard Easy 7.0 and we have done this successfully with our previous setup of Safeguard…