Hi, I have an old laptop that used Sophos Safeguard 6.10.0.372. On July 1, 2024 my password no longer was working and I am no longer able to log into my laptop. Something must have changed due to the end of life, but was wondering if there is a workaround…

We have a client who has been using the Sophos Safeguard Encryption with the Outlook ad-in for encryption to send and received emails over the past few years. Once Safeguard goes EOL and we have to migrate to another product.....are there any concerns…

Hi all - Just a reminder that EOL for SafeGuard is rapidly approaching (July 2023) BUT Sophos have already declared that Ventura will not be compatible with SafeGuard. So if your Apple Mac devices are unmanaged/or you don't control updates - users should…

Hello there, I was wondering if there was a way to get a dump of all recovery keys stored in Sophos Safeguard either through a SQL query to the database or through the Safeguard API. I have not used the API before so if the process involves that,…

Hi, I wanted to check for updates with the link privided in this KB: SafeGuard File Encryption: Engine build 34 for SafeGuard 8.1.x / 8.2.x / 8.3.x https://sophos.lightning.force.com/articles/en_US/Knowledge/KB-000038421 They link to https…

Hello I have an old installation of safeguard (ver 8.00.2.16) that I inherited. I have the file C:\ProgramData\Utimaco\SafeGuard Enterprise\logfile.sgt that has become too big. I deleted it but in a few minutes it has reached 20MBs of size. How…

We do not use File Encryption. We basically image a computer, login to the Safeguard credential provider (or to domain, then login to the Safeguard prompt) which prompts encryption. Then we disable the credential provider and the auth prompt using the…

We are currently over our license count for Native Device Encryption. We have several machines that are no longer active and cannot fire up to remove Sophos. We have deleted several machines that should have us under the used license count, but the Used…

Hallo, wir haben ein Kundensystem welches Sophos SafeGuard installiert hat. Es gibt zwei Windows Admin-Accounts wobei einer der beiden Accounts keinen Zugriff auf das Sophos SafeGuard Management Center bekommt? Der Haupt-Sicherheitsbeauftragte ist für…

hi, I have two users who are with the status "not importable", does anyone know how to solve this? Best regards.

Hi, This is a follow-up of this case: https://community.sophos.com/sophos-xg-firewall/f/discussions/125718/ssl-vpn-poor-performance-with-office-files-on-smb-shares-probably-because-of-mtu-issues We have the issue that MS Office Files (Office 2016…

Disclaimer: Please contact Sophos Professional Services if you require assistance with your specific environment. Issue The password cannot be changed, although it meets the complexity required in the Active Directory. The wizard stops and mentions…

I am on a call with Microsoft and they informed that Sophos is not on the right altitude (screenshot below). There should not be a decimal value is what was informed. Can you please assist as we are having issues with laptops crashing and this may constitute…

We have a critical problem in sophos safeguard: users couldn't encrypt files with a key group even if we created the policy. And when we try to synchronize the client with the server no modification is applied to the client.

Hello, I want to request a feature for Sophos Safeguard. When encrypting a removable device like a USB stick, there is an option to set the key which is used to encrypt the data. This option only works when you don’t set media passphrases. If you…

Hi Everyone, Sophos is currently investigating an internally discovered issue which can lead to a bluescreen (BSOD) on endpoints running a SafeGuard 8.10 file encryption module. The issue can occur when applying Windows Updates e.g. KB4464330 to an…

Hi All, Windows 10 Redstone 5 support SafeGuard Enterprise 8.1 and SafeGuard Enterprise 8.0.5 have been successfully tested with Windows 10 October 2018 Update , a.k.a. Redstone 5 , or version 1809. Known limitations Upgrade Issue Upgrade of…

Hi All, The SafeGuard Client version 8.10.0.323 and previous versions of SafeGuard Native Device Encryption and File Encryption for Mac do not support macOS 10.14 Mojave and may not function correctly. To be able to use this Operating System together…

Hi Community, When updating to Windows 10 October 2018 Update a.k.a. Redstone 5 / version 1809, the system may unexpectedly shut down due to a Local Cache corruption. This is known to happen when the following conditions are met: At least one…

Hi All, We are currently investigating an issue with sporadically occurring Local Cache corruptions on systems running SafeGuard 8.10 file encryption (all file encryption modules affected). So far this seems to be limited to very few systems, the…

Hi Everyone, User may find issue with Windows 10 update to version 1809 - Insider Preview (Windows 10 October 2018 Update). As long as SafeGuard Enterprise does not support Windows 10 version 1809, we recommend against updating systems that have the…

Hi I have problem about icon file. When I have to encrypt file via application based encryption or manual encryption, The icon of file not change encryption icon. How can I solve this issue? Thank you.

Hi I was wondering if it is possible to encrypt drives of end users without any use of password? With bitlocker you can encrypt drives with SID instead of password. Is it possible to encrypt drives with Sophos Safegurd the sameway? Thanks

Overview A set of Windows client patches for multiple SafeGuard products has been released to address a number of security issues. Some patches in addition contain selected Hotfixes and compatibility improvements for Sophos Central Intercept X 2.0.…

Hi Everyone, The standard installation packages of the SafeGuard 8.00.2 Server and WebHelpDesk do not support MS Windows 2016 Server. For a successful operation and installation, it is required to apply the transform files, which can be downloaded…