Good Afternoon I'm receiving an error when trying to configure Encryption on a HP Probook 450 G4 that is shown in the following KB: community.sophos.com/.../124400 The laptop is currently in Legacy mode running Windows 10 Pro. I've looked in TPM…

Hello, I'm looking for some resources or even a quick run down of how user management works when we have a PC managed by Sophos Safeguard and using Windows 10 bitlocker encryption w/ TPM (currently, no PIN). I get how it works with POA and the documentation…

Is it possible to rename a laptop that already has Sophos installed on it? Will it show in the console as the new machine name? What is the best practice for renaming machines with Sophos? Version SGN 8 used. Thanks for your time.

Hi We have just upgraded to SGN8 When trying to install SGN8 (with C/R) on a client with WIN10 Pro Build 1709, it goes through fine and then reboots after the config install. I then login as the user, get the initial user sync and i'm asked…

I've tried installing Sophos Safe Guard 8.04 for a customer with the help of the following video: https://www.youtube.com/watch?v=sZDWXM5AtbQ I've pretty much followed every step but now when I try to test SGN by entering https://localhost/sgnsrv in…

Hi, Admittedly, I'm not fully upto speed on safeguard, we've got a random issue where some clients aren't syncing fully. The client from below example has been added successfully so there is no issue, however we get an odd one here or there that recieves…

Hello. Im looking for some guidance Running SafeGuard v8, Win 10 clients, Server 2012 r2 backend. I have my polices set up as per the manuals, training videos etc, im 100% sure they are correct and they are applied to the relevant OU. What am…

Hi, One of out first SGN users is gonna migrate his laptop. Nowadays he is using windows 7 and he is going to use OS High Sierra. On his first OS High Sierra login sophos asked his credentials as usual. The point is he got a warn about a password…

From my understanding, when you update a certificate for SSL communication on the SafeGuard Management Center then you have to update it on each of the MAC clients. We get our certificates from an official authority (not self-signed) but they are only…

Hello Everyone, Today we have released a Client Hotfix Rollup package which upgrades the standard SGN 8.0 Windows Client to version 8.00.4. This Client Hotfix Rollup Patch fixes several issues in SafeGuard Enterprise Client 8.0: SafeGuard file filter…

Hi, I tried to configure the SGN8 in my lab but i have the next issue. I make the below configurations: 1 - Install the SNG8 with the SGNInstallAdvisor.bat (SQl, ISS, SGN Setup, etc etc) 2 - Start the SGN Management Server 3 - Import the license…

I try to be a good user and open a separate thread for every issue I run into. If this is not common here let me know and I'll put it all in once. I've create a file encryption policy to encrypt files that will be saved on a shared drive. The policy…

Dear kind users, I feel super dumb asking this question but I can't seem to find how to do this or where it is described. I am evaluating the SafeGuard Encrytpion solution for my company with a trial license and I'm seem to be unable to apply rule…

Hello This is my first installation of safegaurd encryption, i fllow the steps of SGNInstallAdvisor, but after it install the first component, i try to open the managment console to begin the configuration but it won't open !!

Windows 10, SGN 8, TPMs, and not previously encrypted before SGN activated Bitlocker. Two of our sites all had the TPMs disabled when we rolled out to them so they had to set up PINs. For the moment I don't want them to have to enter PINs. I turned…

Has anyone encountered issues when upgrading an existing Apple Mac computer from macOS Sierra (10.12.16) to macOS High Sierra (10.13) where it doesn't boot into the system volume? After upgrading the SOPHOS Safeguard DE client to ver. 8.00.3.9 and then…

Hi Pros, I have a problem with a Windows 10 machine with Safeguard Enterprise. As I incidentially found out yesterday, the last synchronization took place on the 1st of August this year. I tried everything I found on the web and everything I could…

Hi all, I have an issue I hope I can get some assistance with. We are using SafeGuard 8.0. I have one PC that has SafeGuard installed and only has one user, but this PC has something weird going on. The PC always auto logs on SafeGuard. The user is…

Hi all, I've a problem on 4 laptops in my organisation (Running Windows 7 Pro). Exemple for a laptop : As SGN Owner a domain user as been added with Sophos Safeguard Management Console to the laptop. The user used this laptop for months without…

Cloud storage definition e Cloud storage encryption policy (see image) Policy sets the Organizationa unit encryption key so OU users may access the encrypted file (That's my intention) but ... Sophos Secure workspace: If I try to open a protected…

Hi Is there any official Sophos Safeguard Enterprise Backup howto Document. Just need to be sure that I will have all components in case of need to recovery my Safeguard Server and Active Directory. Do I just need the Organization and Administrator…

We are planning to move our SafeGuard Enterprise 8 database to a VM. I can find no official guidance from Sophos about system requirements other than the stock minimum system requirements to run MS-SQL. Does anyone have ballpark recommendations for RAM…

I just wanted to verify that this list is correct: https://community.sophos.com/kb/en-us/108789 The latest T-series that support Sophos SG using Bilocker encryption to log into the keychain is the T430 from 2012?

I have a policy working correctly for windows 7 that auto encrypts USB keys on insertion, and then you can remove the key and put it on another machine. But how can you do this on a windows 10 machine that is using bitlocker ? I want to be able transfer…

I have a test ring setup of safe guard 8 on windows 7 machines and I am doing some testing. I want to do removable media volume based encryption which I have set up and is working correctly. However I also then want to move the USB drives from one…