I'm looking for assistance with the Synchronization Script and Task Scheduler for Sophos SafeGuard. When I try running the ActiveDirectorySynchronization.vbs script via the command line using cscript, I encounter the following error: Error on line 23…

Hi, I accidentally activated the encryption of a device in Sophos Central, how can I cancel the command? or disable it in Sophos Central? Thank you

Hello there, I was wondering if there was a way to get a dump of all recovery keys stored in Sophos Safeguard either through a SQL query to the database or through the Safeguard API. I have not used the API before so if the process involves that,…

Hello all - I'm pretty sure it's not affected, but nice to have the official line from Sophos. It's not referenced in the Sophos document ( Advisory: Log4j zero-day vulnerability AKA Log4Shell (CVE-2021-44228) | Sophos ) - Is there an official statement…

We are currently over our license count for Native Device Encryption. We have several machines that are no longer active and cannot fire up to remove Sophos. We have deleted several machines that should have us under the used license count, but the Used…

We have a critical problem in sophos safeguard: users couldn't encrypt files with a key group even if we created the policy. And when we try to synchronize the client with the server no modification is applied to the client.

Hi. I have a few users lately where Safeguard is saying that their username and password is incorrect. However when I try their password I get the same thing. I can get them logged back and sync'd the safeguard server and they can login back in, but…

Hello, I want to request a feature for Sophos Safeguard. When encrypting a removable device like a USB stick, there is an option to set the key which is used to encrypt the data. This option only works when you don’t set media passphrases. If you…

Hi Team, We have one client who is facing the issue on sophos 8. Actually the user has change the password from outside domain network & having the safeguard 8.1 console. Once he comes into the office and sync the sophos 8.1 client. At the starting…

Hi All, Windows 10 Redstone 5 support SafeGuard Enterprise 8.1 and SafeGuard Enterprise 8.0.5 have been successfully tested with Windows 10 October 2018 Update , a.k.a. Redstone 5 , or version 1809. Known limitations Upgrade Issue Upgrade of…

Hi All, The SafeGuard Client version 8.10.0.323 and previous versions of SafeGuard Native Device Encryption and File Encryption for Mac do not support macOS 10.14 Mojave and may not function correctly. To be able to use this Operating System together…

is there a proven way to upgrade the backend from 8.0 to 8.1 I could only find a post regarding the clients but not to the backend

Hi, I want to use FETOOL to see witch strategy is use with FETOOL RLI -A but i have this message: ERROR: Retrieving rules failed (0x7575)! Think you for your help. Nico.

Hi All, We are currently investigating an issue with sporadically occurring Local Cache corruptions on systems running SafeGuard 8.10 file encryption (all file encryption modules affected). So far this seems to be limited to very few systems, the…

Since upgrading from 8.0 to 8.1, Sophos has been giving us the option to turn off email encryption with its outlook add-in. We don't want this feature as an option. Also, we use a Sophos provided .vbs to install, that we just swapped the 8.0 .msi…

Hi, I'm currently deploying Safeguard in our company and i'm having trouble with activating the Bitlocker in machines with a TPM chip. Since all our PC's (500+) are deployed with secure boot disabled (but TPM on) safeguard/bitlocker uses the TPM+PIN…

Hi Everyone, User may find issue with Windows 10 update to version 1809 - Insider Preview (Windows 10 October 2018 Update). As long as SafeGuard Enterprise does not support Windows 10 version 1809, we recommend against updating systems that have the…

The syncing between our AD and SMC is working flawlessly, but we've recently added a new policy that removes machines from our AD after a few months of no logins. So when a user finally dusts off their secondary laptop, but can't remember their password…

Hello - i posted similar before but never got the required info. So here it is Two users have reported, several times now, when they resume the machine after it has gone to sleep after a period of inactivity, the Windows/Safeguard screen displays 'The…

Has anyone with with the wrapper in Safeguard and imported the Pulse Secure credential guids? The issue I am running into is when users sign into Safeguard credential provider in Windows 10. Pulse Secure does not pass though the user credentials to…

Is there a way I can get SafeGuard Enterprise to build a report of the activity that happened the previous day? I know I can look at the reports page manually and see files that were manually decrypted or emails were sent with encrypted files, but…

Hi All, Overview SafeGuard Enterprise 8.10 has been released today. It is available in the product download section on Sophos.com now. Applies to the following Sophos product(s) and version(s) SafeGuard Enterprise version 8.10.0.323 Release…

Hi All, A Hotfix and Security Rollup 1807 for SafeGuard Enterprise Server / Management Center version 8.00.2.16 has been released to address a number of issues. This includes several security issues. It also contains all fixes from the previous the…

Kicking around SafeGuard Enterprise in a test environment for Synchronized Encryption. In our production environment we will have users working remotely. Can the SafeGuard Enterprise server be set up to allow clients to sync over the Internet? They…

Hello Everyone, Can anyone tell me where can I download the "SafeGuard Management Center / Local Policy Editor 8.0"? Thanks in well Adv. Best Regards Faisal