Is a user able to be an owner on more than one machine? Is that you can be an owner on one machine and guest on another? In the console, I first when to the 2nd machine and moved user account to machine and selected to save changes, Had TM do sync…

I have Lenovo 560 Windows 7 I am testing on. I did install safeguard and uninstall via all directions from Sophos. I am doing another install with same file. I first logged on to the Safegaurd Logon and made sure I had the most updated policy and it was…

Hey I set up everything on a server and now to test it i'm trying to put the encryption software though a standalone client package on a computer in our network. Everything worked: creating the package with the right policies etc. i followed everything…

Team member works from home he has issues with Sophos on a loaner LT( X1 Carbon 4th Gen (Type 20FB, 20FC) Laptop (ThinkPad) - Windows 7 Professional Edition SP1 He has KVM switch ( no issues with using previous software .ex securedoc) Issues with…

Hey everyone! I'm fairly new to Sophos and had a question that I think I know the answer to, but I want to make sure. I have a brand new employee running Windows 7 Professional SP1. We are using SafeGuard 8.0 with BitLocker. Her laptop is a Lenovo Thinkpad…

Hi: I'm hoping someone here can help me with this. I've tried submitting a ticket to support but I got one response that didn't make sense a week ago and nothing else since then. I've created a policy that allows decryption and uninstallation, exported…

Hi, I am trying to upgrade my client 5.50 to version 8.0 but I am receiving this error: MSI (s) (94:68) [10:51:31:331]: Product: Sophos SafeGuard Client 6.10.0.372 -- The installed version of SafeGuard® Enterprise can not be upgraded! The online…

Hi, New to all this, so sorry if the wrong place. I know there's an incompatibility with the Carrizio arch, and that the solution is to have my Enterprise Server manage Bitlocker, but I don't actually know how to do that. Is there a chance that…

I have configure a Windows 10 laptop with Bitlocker using Safeguard encryption. Everything is working fine. I am prompted at preboot for the Bitlocker PIN. Is it possible to have more than one PIN. In my case i would like the administrator to have a PIN…

Hi, I tried to install the SafeGuard Device Encryption Client 5.60.3.88 using the current POACFG as provided on the Sophos FTP server. The installation is aborted with an error. I think I found the reason in the POACFG file (GraphicController matches…

Hi, I tried to install the SafeGuard Device Encryption Client 5.60.3.88 using the current POACFG as provided on the Sophos FTP server. The installation is aborted with an error. I think I found the reason in the POACFG file (see below, GraphicController…

Hello, I tried to install the SafeGuard Client 5.60.3.88 with the current POACFG file as provided on the FTP server. The Installation was aborted and I think I found the reason in the POACFG file (see below, GraphicController matches, command is "ABORT…

Hello, I am trialing the SafeGuard Enterprise 8 software. Very simple policy structure to encrypt the HDDs of Windows 7 Pro Toughbooks. I've successfully installed the client side and encrypted the HDD. The test phase is complete and I want to return…

How to create a script with any language for building profile all users? it's possible that?

I would like to check safeguard encryption on my mac. can i get trail version in the form of DMG or PKG directly without asking a server setup. I mean are there any of your online servers that support client packages for validation. I am eagerly waiting…

Hi Guys, I encounter Error on Installing Sophos SafeGuard Client 7.00.1.2 (please refer screenshot below). Please Advise

Hi SCCM-Users, I'm playing around with the SCCM 1607 because we want do switch from manually deployment to automatically deployment. ;-) So, now I'm wondering how I can achieve the requirement for running a check disk ( chkds k %drive% /F /V /X) before…

Hello, i have browsed through various manuals and searched in the forum but i still don't geit it right in our enviroment. i have Sophos Safeguard Enterprise Server 8.00.0.280 and now various test clients using SafeGuad Client 8.00.0.251 (newest i…

Hello Everybody, I'm having a rough time encrypting image files. I have Sophos SGN V 8.0, and I have a file encryption policy: In the template, I added paint, and with it, several image suffix like .jpg, .gif, .jpeg. The files are encrypting…

Hello, I'm trying to gain access to my boot driver, after receiving the error described in the following KB article: https://community.sophos.com/kb/de-de/112846 I followed the virtual client recovery procedure described in this document: https…

Good day, I just stack on "no init" display on those two machine after installing SGN version 7.0. I try Shoft + hotkey and it didn't work for me. Please help me how to resolve this issue. Please see the below image for details. Thanks.

Good morning, With Safeguard installed on Windows 10 and the drive being encrypted, is there a way to apply Windows 10 Build updates (1511, 1607, etc.)? So for example, (assuming safeguard 8.1 was released), would there be a way to upgrade Sophos to…

We have created a policy in order to decrypt encrypted volumes in a device. When we try to decrypt a volume througth windows explorer, the following errors are launched: How can we avoid this? Thanks in advance.

We have created a device protection policy to encrypt volumes using AES256. When the policy is applied to any device, the root volume is encrypted using AES128 algorithm. This is the policy definition: This is the final result: Any idea why…

Users are encrypting files on removable media just fine , but when attempting to decrypt the same files they are prompted for a password. The password is never the same one that is used upon SafeGuard initially asking for you to provide a Media Passphrase…