Good morning, I would like to start by saying that I have always favored all the programs created by Sophos, I am also a Certified Technician and my company is a Partner. But we are facing a big problem, a big disservice, we are already followed by…

Hello, In our company, we have a policy of encrypting PCs with Sophos Encryption. Everything was going smoothly until last week. The PCs were initially encrypted with BitLocker in AES 128 by Windows. Consequently, I disabled the encryption, and then…

We have a client who has been using the Sophos Safeguard Encryption with the Outlook ad-in for encryption to send and received emails over the past few years. Once Safeguard goes EOL and we have to migrate to another product.....are there any concerns…

The customer is currently preparing to activate the SafeGuard license renewal，But Customer feedback What should they do if they forget the Certificate store password and Token PIN? Have you ever encountered a similar problem？How should it be solved…

I have a Dell XPS 15 9570 laptop that a user had manually activated BitLocker before we applied Sophos Device Encryption. I turned off encryption with the BL key he had saved, and then tried to apply Sophos encryption - got error that BL could not be…

Hi there Client has a laptop that needs a motherboard replacement - if Dell replace with the exact same make of motherboard - the user will be asked for the Bitlocker recovery key upon Bootup. Do we need to then decrypt and re-encrypt the laptop…

We are currently over our license count for Native Device Encryption. We have several machines that are no longer active and cannot fire up to remove Sophos. We have deleted several machines that should have us under the used license count, but the Used…

Hi, We implemented Encryption in our organisation. But, we found that after the installation of encryption trough Bitlocker, our devices lock automatically after 1 minute of inactivity. I understand that it's a great feature against devices theft…

We are using Sophos Central and also have an Active Directory domain. Is there ANY way for the following scenarios to work? Scenario 1 (non-domain beginning) Non-domain computer gets installed with the Sophos client, including the encryption component…

We are using Win10 machines in a Domain. Trying to create kiosk mode where the machines auto-logo to a Domain account. Installed is Safeguard Enterprise 8.30.0.76 I have created the Domain account on the machine such that the Windows 10 logon screen…

Hello, For Device Encryption I am facing an issue after updating the os to BigSur11. Even if I followed the kb https://support.sophos.com/support/s/article/KB-000039014?language=en_US and no other sophos product installed as per above kb when…

We have a critical problem in sophos safeguard: users couldn't encrypt files with a key group even if we created the policy. And when we try to synchronize the client with the server no modification is applied to the client.

Hello, I want to request a feature for Sophos Safeguard. When encrypting a removable device like a USB stick, there is an option to set the key which is used to encrypt the data. This option only works when you don’t set media passphrases. If you…

Hi All, Windows 10 Redstone 5 support SafeGuard Enterprise 8.1 and SafeGuard Enterprise 8.0.5 have been successfully tested with Windows 10 October 2018 Update , a.k.a. Redstone 5 , or version 1809. Known limitations Upgrade Issue Upgrade of…

Hi All, The SafeGuard Client version 8.10.0.323 and previous versions of SafeGuard Native Device Encryption and File Encryption for Mac do not support macOS 10.14 Mojave and may not function correctly. To be able to use this Operating System together…

Hi All, We are currently investigating an issue with sporadically occurring Local Cache corruptions on systems running SafeGuard 8.10 file encryption (all file encryption modules affected). So far this seems to be limited to very few systems, the…

Hi All, If user forgot the SGN console password, is there any way to do recovery or DR? Thanks

Die Systempartition eines Gerätes wurde mit Sophos SafeGuard verschlüsselt. Nun ist aber kein Bare Metal Restore mit Recovery-Medium / Boot Device mehr möglich. Veeam erkennt die Systempartition nicht mehr (kein Mapping mehr möglich), da sie verschlüsselt…

Looking at the release notes for 8.10: Virtualization platform support. The SafeGuard Client only supports VMware Workstation and Player as virtualization platform. All other platforms like VMware ESX/ESXi Server, Microsoft Virtual PC, Microsoft Hyper…

Hi All, Overview SafeGuard Enterprise 8.10 has been released today. It is available in the product download section on Sophos.com now. Applies to the following Sophos product(s) and version(s) SafeGuard Enterprise version 8.10.0.323 Release…

Hi I am not able to locate Encryption indicator registry key for window 7 /8 or 10 OS. FYI I have client version 6.1 for end points and server side Safe Guard v.7 Using register , how can I confirm if the drive is encrypted ? Thanks, BZ20…

Hi I have problem about icon file. When I have to encrypt file via application based encryption or manual encryption, The icon of file not change encryption icon. How can I solve this issue? Thank you.

Hello as HelpDesk I have to do all recovery things in Sophos but unfortunately first time when I wanted to do C/R recovery I can't find the key, it's empty as you will see in attached image.Unfortunately windows failed to boot so it is impossible to login…