Good morning, I would like to start by saying that I have always favored all the programs created by Sophos, I am also a Certified Technician and my company is a Partner. But we are facing a big problem, a big disservice, we are already followed by…

Hello community We are using Sophos Safeguard for Bitlocker encryption and we are getting the following error code during Windows updates and any inplace upgrades to higher Windows 10 versions: 0x800703E6 Now we have checked everything (antivirus…

We have a critical problem in sophos safeguard: users couldn't encrypt files with a key group even if we created the policy. And when we try to synchronize the client with the server no modification is applied to the client.

Hi. I have a few users lately where Safeguard is saying that their username and password is incorrect. However when I try their password I get the same thing. I can get them logged back and sync'd the safeguard server and they can login back in, but…

Hi Everyone, Sophos is currently investigating an internally discovered issue which can lead to a bluescreen (BSOD) on endpoints running a SafeGuard 8.10 file encryption module. The issue can occur when applying Windows Updates e.g. KB4464330 to an…

Hi All, Windows 10 Redstone 5 support SafeGuard Enterprise 8.1 and SafeGuard Enterprise 8.0.5 have been successfully tested with Windows 10 October 2018 Update , a.k.a. Redstone 5 , or version 1809. Known limitations Upgrade Issue Upgrade of…

Hi Community, When updating to Windows 10 October 2018 Update a.k.a. Redstone 5 / version 1809, the system may unexpectedly shut down due to a Local Cache corruption. This is known to happen when the following conditions are met: At least one…

Hello - i posted similar before but never got the required info. So here it is Two users have reported, several times now, when they resume the machine after it has gone to sleep after a period of inactivity, the Windows/Safeguard screen displays 'The…

Has anyone with with the wrapper in Safeguard and imported the Pulse Secure credential guids? The issue I am running into is when users sign into Safeguard credential provider in Windows 10. Pulse Secure does not pass though the user credentials to…

Hi I am not able to locate Encryption indicator registry key for window 7 /8 or 10 OS. FYI I have client version 6.1 for end points and server side Safe Guard v.7 Using register , how can I confirm if the drive is encrypted ? Thanks, BZ20…

Hi I have problem about icon file. When I have to encrypt file via application based encryption or manual encryption, The icon of file not change encryption icon. How can I solve this issue? Thank you.

Hello as HelpDesk I have to do all recovery things in Sophos but unfortunately first time when I wanted to do C/R recovery I can't find the key, it's empty as you will see in attached image.Unfortunately windows failed to boot so it is impossible to login…

So. I've never used AD Before, and we now have a fake AD. I've managed to manually install Safeguard Enterprise on Win7, Win10 and OS X But to install it automatically I need to I think use a Group Policy. So I need the software somewhere visible…

Attempting to install Sophos SafeGuard 8.00.0.251 on clean Windows 10 1709 install and receiving the following error message: "Product: Sophos SafeGuard Client 8.00.0.251 -- Error 1935. An error occurred during the installation of assembly 'Microsoft…

Platform: Windows 10 and Sophos SafeGuard 8 Issue: If a computer is not connected to the internal company network (where the SafeGuard server is hosted) and attempts to authenticate to Windows using the SafeGuard credential provider, the login takes…

Hello, First i would like to state that i have tried to follow older threads on this issue but they did not resolve my problem. Also they refered to old versions of Safeguard so i opened a new thread. I am testing on our domain and have successfully…

Hello, I have one user with this issue. A user has reported, several times now, when they leave their computer and come back to it, the Windows/Safeguard screen displays 'The username or password is incorrect'. The machine locks after 7 minutes of…

Hello there, does anyone have Problems with the new Windows 10 and Safe Guard Client. I have one Client with the newest Version of Windows 10 (18.03) after Login appears a Blue Screen. Is here someone with equal problems? Kind regards P…

I currently have Safeguard Management Center 8.00.2.16. The tech that handles this has left the company and now im stuck dealing with it(im fairly new to this). We currently have a windows 7 environment(1000+ PCs). They plan on moving to windows 10. These…

Good Afternoon Have spent the last week or so testing Sophos Central Encryption and just had a quick question. If an Encrypted device fails to boot into Windows (TPM + Pin Authentication), how would we be able to obtain the data from the already encrypted…

Hello, I'm looking for some resources or even a quick run down of how user management works when we have a PC managed by Sophos Safeguard and using Windows 10 bitlocker encryption w/ TPM (currently, no PIN). I get how it works with POA and the documentation…

I am currently using Sophos Safeguard v8.00.0.251 and am receiving the following message.. Windows 10 1709 x64 HP EliteBook 850 G4 Bitlocker Could Not Be Enabled "The Bitlocker encryption key cannot be obtained from the TPM Module." The following…

Is it possible to rename a laptop that already has Sophos installed on it? Will it show in the console as the new machine name? What is the best practice for renaming machines with Sophos? Version SGN 8 used. Thanks for your time.

Hi We have just upgraded to SGN8 When trying to install SGN8 (with C/R) on a client with WIN10 Pro Build 1709, it goes through fine and then reboots after the config install. I then login as the user, get the initial user sync and i'm asked…

Hi, Admittedly, I'm not fully upto speed on safeguard, we've got a random issue where some clients aren't syncing fully. The client from below example has been added successfully so there is no issue, however we get an odd one here or there that recieves…