We have a client who has been using the Sophos Safeguard Encryption with the Outlook ad-in for encryption to send and received emails over the past few years. Once Safeguard goes EOL and we have to migrate to another product.....are there any concerns…

Hi, We implemented Encryption in our organisation. But, we found that after the installation of encryption trough Bitlocker, our devices lock automatically after 1 minute of inactivity. I understand that it's a great feature against devices theft…

Hi All, The SafeGuard Client version 8.10.0.323 and previous versions of SafeGuard Native Device Encryption and File Encryption for Mac do not support macOS 10.14 Mojave and may not function correctly. To be able to use this Operating System together…

Hi All, We are currently investigating an issue with sporadically occurring Local Cache corruptions on systems running SafeGuard 8.10 file encryption (all file encryption modules affected). So far this seems to be limited to very few systems, the…

Hi I am not able to locate Encryption indicator registry key for window 7 /8 or 10 OS. FYI I have client version 6.1 for end points and server side Safe Guard v.7 Using register , how can I confirm if the drive is encrypted ? Thanks, BZ20…

Hi I have problem about icon file. When I have to encrypt file via application based encryption or manual encryption, The icon of file not change encryption icon. How can I solve this issue? Thank you.

Hi, We are testing the Device Encryption in our network, we are facing some issue we are enabling the device encryption in a system and after encryption, we remove the HDD from this system connect to another computer to check it works or not that…

Is it possible to rename a laptop that already has Sophos installed on it? Will it show in the console as the new machine name? What is the best practice for renaming machines with Sophos? Version SGN 8 used. Thanks for your time.

Hello Everyone, Today we have released a Client Hotfix Rollup package which upgrades the standard SGN 8.0 Windows Client to version 8.00.4. This Client Hotfix Rollup Patch fixes several issues in SafeGuard Enterprise Client 8.0: SafeGuard file filter…

Hi all, I've a problem on 4 laptops in my organisation (Running Windows 7 Pro). Exemple for a laptop : As SGN Owner a domain user as been added with Sophos Safeguard Management Console to the laptop. The user used this laptop for months without…

Is a user able to be an owner on more than one machine? Is that you can be an owner on one machine and guest on another? In the console, I first when to the 2nd machine and moved user account to machine and selected to save changes, Had TM do sync…

I have Lenovo 560 Windows 7 I am testing on. I did install safeguard and uninstall via all directions from Sophos. I am doing another install with same file. I first logged on to the Safegaurd Logon and made sure I had the most updated policy and it was…

Hey I set up everything on a server and now to test it i'm trying to put the encryption software though a standalone client package on a computer in our network. Everything worked: creating the package with the right policies etc. i followed everything…

Team member works from home he has issues with Sophos on a loaner LT( X1 Carbon 4th Gen (Type 20FB, 20FC) Laptop (ThinkPad) - Windows 7 Professional Edition SP1 He has KVM switch ( no issues with using previous software .ex securedoc) Issues with…

Hi Guys, I encounter Error on Installing Sophos SafeGuard Client 7.00.1.2 (please refer screenshot below). Please Advise

Users are encrypting files on removable media just fine , but when attempting to decrypt the same files they are prompted for a password. The password is never the same one that is used upon SafeGuard initially asking for you to provide a Media Passphrase…

Good morning! The SafeGuard POA creates a login prompt for users to sign into (please see attached picture). We are having issues with users not logging into the Sophos login prompt that is created as part of the POA - users are still signing into the…

Good morning, We are upgrading some of our computers to Windows 10 and having issues with Sophos starting the encryption once reinstalled after the upgrade. Details: OS: Windows 7 Pro x64 upgrading to Windows 10 Pro x64 Models: Mostly Dell Latitudes…

Is there a way to allow users to create and use multiple media passphrases? For example, one USB drive uses the word "Lion" and the another drive uses the word "Tiger", can this be done from the same endpoint?

Hi and thinks for taking a look. I'm having No Init on Dell Precision 7510 laptops after a long wait at the Safeguard "white screen" version 7.0.2... RAID is off in the bios and set to legacy. Any ideas for a work around? I haven't tried the latest…

Using Nuance Dragon Medical version 12 on an encrypted device causes latency issues while dictating. I've created an exclusion for the executable but is there any known issues using dictation software on an encrypted drive.

Where can i get Safeguard Encryption trial download link and if possible Extended Trial License for the same ?

the situation: the client is windows 7 pro based, the connection to the server is fine and all rules are synchronised. the logo in the tray shows green so the transparent encryption should be activated. The network devices are showing a grey key with…

Hi, I have recently installed a Sophos Safeguard Enterprise server and have configured some policies. I am testing out File Encryption policies on a Mac laptop prior to rolling them out. I set-up a policy to encrypt all files in the users 'Documents…