Hi, We're overhauling our Office deployment and one of the issues we face is that whilst running through the deployment process (uninstalling previous Office versions) a reboot is required. This poses an issue if, say, trying to roll this out in the…

I have a laptop that is in use and after a few months of this laptop being deployed, it has started giving an error on login. The error is the following: Sophos SafeGuard Authentication Service is not running, no further action possible! We are…

I have Lenovo 560 Windows 7 I am testing on. I did install safeguard and uninstall via all directions from Sophos. I am doing another install with same file. I first logged on to the Safegaurd Logon and made sure I had the most updated policy and it was…

Hey I set up everything on a server and now to test it i'm trying to put the encryption software though a standalone client package on a computer in our network. Everything worked: creating the package with the right policies etc. i followed everything…

Team member works from home he has issues with Sophos on a loaner LT( X1 Carbon 4th Gen (Type 20FB, 20FC) Laptop (ThinkPad) - Windows 7 Professional Edition SP1 He has KVM switch ( no issues with using previous software .ex securedoc) Issues with…

We are using the HP 745 G3 and have Windows 7 Pro x64 installed. We are able to install Safeguard 8.00.0.251 but after reboot I receive the following; Sophos safeguard is starting.... Please wait...... no Init Press any key to reboot, or…

Using Visio 2013. When saving, using Save or Save As, an error message displays indicating the Save did not go through. These errors are: "There is a file sharing conflict. The file cannot be accessed as requested" or "DOS Sharing violation." This…

Hi there, I've just joined Sophos as a User Experience (UX) Designer. I'm really keen to meet with customers to learn about your experiences of using Sophos SafeGuard Encryption. Please drop me a line if you're interested. It'd be great to talk to you…

Keyboard will not work on POA screen. Currently company is using version 7.00.0.105 of Sophos Safeguard encryption I have the following hardware settings on SafeGuard Logon USB Legacy support on Display resolution vesa USP Support on ATA compatibility…

Hi Guys, I encounter Error on Installing Sophos SafeGuard Client 7.00.1.2 (please refer screenshot below). Please Advise

We have a custom computer we built that we can't get sophos to finish installing on. We always get stuck at boot with no init. We started by trying the Shift, Shift F6 tricks to toggle modes which did toggle modes, but still we got no init. We tried…

I'm noticing a most recent issue with our SafeGuard environment where newly added members to our AD are assigned an natively encrypted end-point managed by our Management Console. Once they've signed into the machine for the first time, they are not receiving…

After rolling out Safeguard 7 to Windows 7 machines we have identified an issue that when some of these machines hibernate the POA user receives "failed to login" at the Sophos login. The only solution is to use Recovery to get into the machine and then…

Users are encrypting files on removable media just fine , but when attempting to decrypt the same files they are prompted for a password. The password is never the same one that is used upon SafeGuard initially asking for you to provide a Media Passphrase…

Hello Sophos community, during an internal evaluation of Sophos LanCrypt I was wondering if there is some documentation of the encrypted file format that Safeguard LC uses/generates. Do you have some resources to documentation on that format? Thank…

Hi all, I've recently gotten a batch of Dell Latitude 3570 laptops running Windows 7 x64 we have installed Sophos SafeGuard client version 7.00.1.2 and config version 7.00.0.97, all our other models of laptops boot through to the POA fine however we…

Good morning! The SafeGuard POA creates a login prompt for users to sign into (please see attached picture). We are having issues with users not logging into the Sophos login prompt that is created as part of the POA - users are still signing into the…

Good morning, We are upgrading some of our computers to Windows 10 and having issues with Sophos starting the encryption once reinstalled after the upgrade. Details: OS: Windows 7 Pro x64 upgrading to Windows 10 Pro x64 Models: Mostly Dell Latitudes…

Hello, I recently took over sophos encryption from a person who has left the company. He has a couple of groups it appears setup so when a new computer joins our domain, i had to manually add the computer to this group and then encryption starts on the…

Hello. A week or so ago we installed Sophos Safeguard Encryption on 5 of our company laptops. Since then, every user has told us that their laptop is now running much much slower. In a couple of instances even locking up completely and requiring a full…

Is there a way to allow users to create and use multiple media passphrases? For example, one USB drive uses the word "Lion" and the another drive uses the word "Tiger", can this be done from the same endpoint?

Hello, I had an endpoint enable POA without having an appropriate policy enabling the feature and I am having issues disabling POA. Is there a way to remove POA without uninstalling SafeGuard from the endpoint? Also, is there a way to enable POA from…

Hi and thinks for taking a look. I'm having No Init on Dell Precision 7510 laptops after a long wait at the Safeguard "white screen" version 7.0.2... RAID is off in the bios and set to legacy. Any ideas for a work around? I haven't tried the latest…

Using Nuance Dragon Medical version 12 on an encrypted device causes latency issues while dictating. I've created an exclusion for the executable but is there any known issues using dictation software on an encrypted drive.