Hi All, A set of Windows client security patches for multiple SafeGuard products has been released to address a number of security issues. It is highly recommended to apply the patch to all affected SafeGuard Enterprise, SafeGuard Easy and SafeGuard…

I've searched around but seems issues only affected on older version of SGN....ours is 8.x 1) Dell Latitude E5270 - 0xc000000f. Stuck at pre-OS, not sure if disk @ volume is encrypted.. 2) Lenovo X240 - 0xc000098 Same as above...stuck…

Hello guys, I have a user's computer that is saying Workstation is locked. I have reviewed other forum posts and got the advice to complete the password challenge by following the below URL: https://community.sophos.com/kb/en-us/118489 However…

I am currently using Sophos Safeguard v8.00.0.251 and am receiving the following message.. Windows 10 1709 x64 HP EliteBook 850 G4 Bitlocker Could Not Be Enabled "The Bitlocker encryption key cannot be obtained from the TPM Module." The following…

Is it possible to rename a laptop that already has Sophos installed on it? Will it show in the console as the new machine name? What is the best practice for renaming machines with Sophos? Version SGN 8 used. Thanks for your time.

After "successfully" cloning using Acronis TrueImage 2018 bootable media (sector by sector), the computer boots up to the SafeGuard screen which now reads: Workstation is locked! Perform Challenge/Response to unlock. Both the source drive and newly cloned…

Hi, I tried to configure the SGN8 in my lab but i have the next issue. I make the below configurations: 1 - Install the SNG8 with the SGNInstallAdvisor.bat (SQl, ISS, SGN Setup, etc etc) 2 - Start the SGN Management Server 3 - Import the license…

Dear kind users, I feel super dumb asking this question but I can't seem to find how to do this or where it is described. I am evaluating the SafeGuard Encrytpion solution for my company with a trial license and I'm seem to be unable to apply rule…

Hello, We constantly receive tickets from our end users reporting that they cannot log into their systems. Upon inspection the error they are receiving is "User Profile Service has failed the logon." We are able to work around this issue by wiping the…

We were using the inbuilt encryption option in the Enterprise console. Now I know this option has since been retired and moved over to the Safeguard Enterprise centre but we have one laptop that we urgently need to get the data off of because windows…

Hi all, I've a problem on 4 laptops in my organisation (Running Windows 7 Pro). Exemple for a laptop : As SGN Owner a domain user as been added with Sophos Safeguard Management Console to the laptop. The user used this laptop for months without…

Hi, I am computer administrator. I have to implement SafeGuard in my organitation. I did it but I have some problems. The instalation was correct. Comunication with database is OK and everything works but by mistake I used a Device Encryption policie…

Hello, I am looking at automating the Safeguard install for our institution through Group Policy using a software installation GPO. But I cannot pass the MSIEXEC commands this way - a transform / MST file must be created. How do I translate the MSIEXEC…

My data is stored on a 2TB HDD which I believe has been infected with Malware. I have removed my drive and using a caddy attached to another machine I have tried to boot it in a Virtual Machine. Unfortunately all I presented with is: Sophos Safeguard…

Safeguard Client 7.00.2.23 using native device encryption (bit locker) on Windows 7 Enterprise. Safeguard Management Center 8.00.2.16. User logs into Windows okay then gets this message. Does not stop them from using the computer. They can just move…

Is a user able to be an owner on more than one machine? Is that you can be an owner on one machine and guest on another? In the console, I first when to the 2nd machine and moved user account to machine and selected to save changes, Had TM do sync…

Hi, We're overhauling our Office deployment and one of the issues we face is that whilst running through the deployment process (uninstalling previous Office versions) a reboot is required. This poses an issue if, say, trying to roll this out in the…

I have Lenovo 560 Windows 7 I am testing on. I did install safeguard and uninstall via all directions from Sophos. I am doing another install with same file. I first logged on to the Safegaurd Logon and made sure I had the most updated policy and it was…

Hey I set up everything on a server and now to test it i'm trying to put the encryption software though a standalone client package on a computer in our network. Everything worked: creating the package with the right policies etc. i followed everything…

Team member works from home he has issues with Sophos on a loaner LT( X1 Carbon 4th Gen (Type 20FB, 20FC) Laptop (ThinkPad) - Windows 7 Professional Edition SP1 He has KVM switch ( no issues with using previous software .ex securedoc) Issues with…

Hello, we have a SafeGuard Management Center 6.10.0.374 managing 13 Clients. Therefore we have 13 Licenses. Unfortunatly in the license tab it says that we are using 14 licenses for the management center. i wonder does the server on which the Management…

Ich Suche schon den ganzen Tag nach den Systemvoraussetzungen für SafeGuard Native Device Encryption. CPU, Chipsatz,...? Grund dafür ist das mein Reseller meint das es für Surface und co wohl keine SafeGuard-Lösung gibt. Ich hoffe ihr könnt mir…

Hello all, I am a green horn and am trying to configure this software for the first time ever. I have no professional experience with this software and we did not hire support time. What I have (some inherited) is the manager installed and connected…

I've seen the steps to remove the demo licences from machines, but problem I am running into is that we have a policy set in the management center that prevents users from uninstalling safeguard/decrypting unless their machine is in a specific usergroup…

Hi, I tried to install the SafeGuard Device Encryption Client 5.60.3.88 using the current POACFG as provided on the Sophos FTP server. The installation is aborted with an error. I think I found the reason in the POACFG file (see below, GraphicController…