We are currently over our license count for Native Device Encryption. We have several machines that are no longer active and cannot fire up to remove Sophos. We have deleted several machines that should have us under the used license count, but the Used…

We have a critical problem in sophos safeguard: users couldn't encrypt files with a key group even if we created the policy. And when we try to synchronize the client with the server no modification is applied to the client.

Hello, I want to request a feature for Sophos Safeguard. When encrypting a removable device like a USB stick, there is an option to set the key which is used to encrypt the data. This option only works when you don’t set media passphrases. If you…

Hi All, Windows 10 Redstone 5 support SafeGuard Enterprise 8.1 and SafeGuard Enterprise 8.0.5 have been successfully tested with Windows 10 October 2018 Update , a.k.a. Redstone 5 , or version 1809. Known limitations Upgrade Issue Upgrade of…

Hi All, The SafeGuard Client version 8.10.0.323 and previous versions of SafeGuard Native Device Encryption and File Encryption for Mac do not support macOS 10.14 Mojave and may not function correctly. To be able to use this Operating System together…

Hi All, We are currently investigating an issue with sporadically occurring Local Cache corruptions on systems running SafeGuard 8.10 file encryption (all file encryption modules affected). So far this seems to be limited to very few systems, the…

Hi All, Overview SafeGuard Enterprise 8.10 has been released today. It is available in the product download section on Sophos.com now. Applies to the following Sophos product(s) and version(s) SafeGuard Enterprise version 8.10.0.323 Release…

Hi I have problem about icon file. When I have to encrypt file via application based encryption or manual encryption, The icon of file not change encryption icon. How can I solve this issue? Thank you.

Hello as HelpDesk I have to do all recovery things in Sophos but unfortunately first time when I wanted to do C/R recovery I can't find the key, it's empty as you will see in attached image.Unfortunately windows failed to boot so it is impossible to login…

Hello, First i would like to state that i have tried to follow older threads on this issue but they did not resolve my problem. Also they refered to old versions of Safeguard so i opened a new thread. I am testing on our domain and have successfully…

I've searched around but seems issues only affected on older version of SGN....ours is 8.x 1) Dell Latitude E5270 - 0xc000000f. Stuck at pre-OS, not sure if disk @ volume is encrypted.. 2) Lenovo X240 - 0xc000098 Same as above...stuck…

Hi all, I'm trying integrated AD with SafeGuard. I used Application-based File Encryption (synchronized encryption). I see SafeGuard apply policy for each OU in AD. But with sync-encryption all of OU in AD will use only root-synchronized-key to…

Good Afternoon I'm receiving an error when trying to configure Encryption on a HP Probook 450 G4 that is shown in the following KB: community.sophos.com/.../124400 The laptop is currently in Legacy mode running Windows 10 Pro. I've looked in TPM…

Hello, I'm looking for some resources or even a quick run down of how user management works when we have a PC managed by Sophos Safeguard and using Windows 10 bitlocker encryption w/ TPM (currently, no PIN). I get how it works with POA and the documentation…

Is it possible to rename a laptop that already has Sophos installed on it? Will it show in the console as the new machine name? What is the best practice for renaming machines with Sophos? Version SGN 8 used. Thanks for your time.

Hello. Im looking for some guidance Running SafeGuard v8, Win 10 clients, Server 2012 r2 backend. I have my polices set up as per the manuals, training videos etc, im 100% sure they are correct and they are applied to the relevant OU. What am…

Hello Everyone, Today we have released a Client Hotfix Rollup package which upgrades the standard SGN 8.0 Windows Client to version 8.00.4. This Client Hotfix Rollup Patch fixes several issues in SafeGuard Enterprise Client 8.0: SafeGuard file filter…

Hi all, I've a problem on 4 laptops in my organisation (Running Windows 7 Pro). Exemple for a laptop : As SGN Owner a domain user as been added with Sophos Safeguard Management Console to the laptop. The user used this laptop for months without…

Hi Is there any official Sophos Safeguard Enterprise Backup howto Document. Just need to be sure that I will have all components in case of need to recovery my Safeguard Server and Active Directory. Do I just need the Organization and Administrator…

I have a test ring setup of safe guard 8 on windows 7 machines and I am doing some testing. I want to do removable media volume based encryption which I have set up and is working correctly. However I also then want to move the USB drives from one…

We are currently deploying automatic USB encryption across the organisation, however we have a select few devices we would like to add as an exception and not encrypt. One of these devices is a presentation unit which connects via USB and allows the…

We're using SGN File Encryption on network file shares, and after changing my domain password last week, I can't connect to the encrypted folder anymore from my MacBook Pro only. I can connect to other shared folders. And I can connect to the encrypted…

Is a user able to be an owner on more than one machine? Is that you can be an owner on one machine and guest on another? In the console, I first when to the 2nd machine and moved user account to machine and selected to save changes, Had TM do sync…

I have Lenovo 560 Windows 7 I am testing on. I did install safeguard and uninstall via all directions from Sophos. I am doing another install with same file. I first logged on to the Safegaurd Logon and made sure I had the most updated policy and it was…

Hey I set up everything on a server and now to test it i'm trying to put the encryption software though a standalone client package on a computer in our network. Everything worked: creating the package with the right policies etc. i followed everything…