Hi: I'm hoping someone here can help me with this. I've tried submitting a ticket to support but I got one response that didn't make sense a week ago and nothing else since then. I've created a policy that allows decryption and uninstallation, exported…

Good day, I just stack on "no init" display on those two machine after installing SGN version 7.0. I try Shoft + hotkey and it didn't work for me. Please help me how to resolve this issue. Please see the below image for details. Thanks.

We have created a policy in order to decrypt encrypted volumes in a device. When we try to decrypt a volume througth windows explorer, the following errors are launched: How can we avoid this? Thanks in advance.

We have created a device protection policy to encrypt volumes using AES256. When the policy is applied to any device, the root volume is encrypted using AES128 algorithm. This is the policy definition: This is the final result: Any idea why…

Currently experiencing a few issues with 1607 (fresh build not IPU) and V7. Although an upgrade to V8 is now in the planning I'd like to get this working properly (if possible) 1607 client wouldn't encrypt boot volume. Policy kicked in for secondary…

When admins reset an AD password, the client certificate does not update. Therefore the users have to still use the old password. Is there a way to automatically update the client certificate when this situation occurs?

Hi I have a safeguard protected computer that has suffered a disk failure. I have installed a new hard disk and reinstalled Windows however when I look in the Safeguard Management Console I can still see the PC listed. How can I safely remove the…

Hello, we use Sophos Safeguard 7. It works very good but when i change an password in the active directory (eg. when a user don’t know his password) When I try to login into Windows a Sophos window appears and ask for the old password for the…

Hi and thinks for taking a look. I'm having No Init on Dell Precision 7510 laptops after a long wait at the Safeguard "white screen" version 7.0.2... RAID is off in the bios and set to legacy. Any ideas for a work around? I haven't tried the latest…

Where can i get Safeguard Encryption trial download link and if possible Extended Trial License for the same ?

Hello, We installed SafeGuard Enterprise Client 7.0.2 on a Windows 10 client and we encrypted its Boot Volume using a Device Protection policy. The Bitlocker PIN was asked to user and the Bitlocker encryption has finished. However, we are unable…

Hallo, ich habe aktuell eine Testinstallation laufen. - Server 2008 R2 mit SafeGuard Enterprise - Windows 7 Client mit SGN Client Es besteht KEINE Domäne uns soll rein über WORKGROUP laufen. Die Richtlinien werden sauber übernommen und es funktioniert…

Is it possible to configure an installation package so that Data Exchange and File Encryption are already installed, instead of having to go back and enable those features on endpoints?

Hi, I have recently installed a Sophos Safeguard Enterprise server and have configured some policies. I am testing out File Encryption policies on a Mac laptop prior to rolling them out. I set-up a policy to encrypt all files in the users 'Documents…

Hello, One of our end users is using a Dell Optiplex 790 with Version 7 of encryption. When using VGA only it loads fine and the POA screen but but when VGA and a display port to DVI cable is plugged in it loops continuously just before the OPA screen…

We have started rolling out Safeguard to the laptops in our facility and have been getting calls of machines blue screening after we encrypted them. So far the only common factor has been that they are HP EliteBook 840 models. Is here a know issue with…

We have recently gotten Sophos encryption working correctly with Windows 10. Encryption was pushed and we are able to change the Bitlocker password through the Sophos icon. Windows 7 had a splash Sophos screen that used Windows credentials and had the…

Hello, I am experiencing this issue while attempting an msiexec upgrade from 6.10 to 7.00.2.23. I am receiving the 1603 error. I just called support and they said sorry that we cannot assist you. I am stuck upgrading 35 machines. Property(S): Summary_Final…

Hello, I am trying to setup a policy to encrypt all Cloud storage (dropbox, google drive etc) for all the users of a client company. The aim is to use a single encryption key, not let the user choose it, but it seems not to be working. For encryption…

After deploying to a Windows 7 SP1 client, the machine shows up in Management Center, but there are no hard drives listed in it's details. The client was deployed with BitLocker as the encryption engine. Could it be that the hard drive is not supported…