Hi I have problem about icon file. When I have to encrypt file via application based encryption or manual encryption, The icon of file not change encryption icon. How can I solve this issue? Thank you.

Hello Everyone, Today we have released a Client Hotfix Rollup package which upgrades the standard SGN 8.0 Windows Client to version 8.00.4. This Client Hotfix Rollup Patch fixes several issues in SafeGuard Enterprise Client 8.0: SafeGuard file filter…

Hi Guys, I encounter Error on Installing Sophos SafeGuard Client 7.00.1.2 (please refer screenshot below). Please Advise

We have a custom computer we built that we can't get sophos to finish installing on. We always get stuck at boot with no init. We started by trying the Shift, Shift F6 tricks to toggle modes which did toggle modes, but still we got no init. We tried…

Hello Sophos community, during an internal evaluation of Sophos LanCrypt I was wondering if there is some documentation of the encrypted file format that Safeguard LC uses/generates. Do you have some resources to documentation on that format? Thank…

Hello, I had an endpoint enable POA without having an appropriate policy enabling the feature and I am having issues disabling POA. Is there a way to remove POA without uninstalling SafeGuard from the endpoint? Also, is there a way to enable POA from…

Hi and thinks for taking a look. I'm having No Init on Dell Precision 7510 laptops after a long wait at the Safeguard "white screen" version 7.0.2... RAID is off in the bios and set to legacy. Any ideas for a work around? I haven't tried the latest…

Using Nuance Dragon Medical version 12 on an encrypted device causes latency issues while dictating. I've created an exclusion for the executable but is there any known issues using dictation software on an encrypted drive.

Hello, According to the 4.50 user guide, SGE console does not support anything newer than Windows Server 2003. Unfortunately, Win Server 2003 is out of support and has to be upgraded to Windows Server 2012 R2. Does anyone knows if the the old SGE version…

Hello, I am attempting to test standalone installations. I have Safeguard enterprise 7. The installation and encryption goes smoothly with no issues. However, its the challenge/response that is causing the issue. I have the xml key from the machine…

After deploying to a Windows 7 SP1 client, the machine shows up in Management Center, but there are no hard drives listed in it's details. The client was deployed with BitLocker as the encryption engine. Could it be that the hard drive is not supported…

I am attempting to use the Enterprise standalone installer to install Safeguard on a few laptops that I have that will not be able to touch the SGN Management server (at least at this time). I ran the preinstall, x64 client, and then the standalone config…