Hi I have problem about icon file. When I have to encrypt file via application based encryption or manual encryption, The icon of file not change encryption icon. How can I solve this issue? Thank you.

Attempting to install Sophos SafeGuard 8.00.0.251 on clean Windows 10 1709 install and receiving the following error message: "Product: Sophos SafeGuard Client 8.00.0.251 -- Error 1935. An error occurred during the installation of assembly 'Microsoft…

Hello, we are searching for an option to customize the Logo in the HTML File that is generated when creating a password protected file. Does anybody have an Idea? Thanks!

Hello, I'm looking to integrate the Windows 1804 patch to my standard install of the SafeGuard client when deploying to new workstations. As of now I use the VBS scripts to deploy and that has specific options such as specifically installing Challenge…

Hi, One of out first SGN users is gonna migrate his laptop. Nowadays he is using windows 7 and he is going to use OS High Sierra. On his first OS High Sierra login sophos asked his credentials as usual. The point is he got a warn about a password…

Hello Everyone, Today we have released a Client Hotfix Rollup package which upgrades the standard SGN 8.0 Windows Client to version 8.00.4. This Client Hotfix Rollup Patch fixes several issues in SafeGuard Enterprise Client 8.0: SafeGuard file filter…

I try to be a good user and open a separate thread for every issue I run into. If this is not common here let me know and I'll put it all in once. I've create a file encryption policy to encrypt files that will be saved on a shared drive. The policy…

Hi Pros, I have a problem with a Windows 10 machine with Safeguard Enterprise. As I incidentially found out yesterday, the last synchronization took place on the 1st of August this year. I tried everything I found on the web and everything I could…

Sorry if I missed this in one of the documents somewhere, or if this is common knowledge, but I just want to make sure it is completely possible to install SafeGuard Client on a computer already encrypted with BitLocker. I didn't see anything explicitly…

Dear all, We are facing a problem in saving the documents on desktop after installing Sophos, we noticed that any document (word, excel, etc.) cannot be saved normally, we need to save a copy from the document and then to re copy it in the needed location…

The policies I have set work for Windows 7 and other Windows 10 Workgroup systems, but this system will not auto register it's username. Similar to this post https://community.sophos.com/products/safeguard-encryption/f/sophos-safeguard-products/9891/why…

Hello, I am trialing the SafeGuard Enterprise 8 software. Very simple policy structure to encrypt the HDDs of Windows 7 Pro Toughbooks. I've successfully installed the client side and encrypted the HDD. The test phase is complete and I want to return…

Installing environment where customer will need a "managed" environment, systems that are imaged, prepped for deployment "anywhere" and will never reach back into the environment at HQ and check in, they will be forever out in the wild as "free range…

Hello, I'm sorry for this question, but I don't understand, how to deploy Safeguard in domain network. docs.sophos.com/.../index.htm In this article is written about msiexec keys such /qn and ADDLOCAL for installing safeguard silently with necessary…